Hell's Kitchen accommodation with spa

The property was a perfect location, just steps away from the Port Authority, and subway stops. We had quick access to amazing coffee shops (including the one next store), restaurants, pubs and sports bars, shopping, and all the typical tourist things to do/see in NYC. The staff was wonderful and very helpful. We got those very delicious cookies every day. We both agreed we would stay here on our next trip to NYC, it offered everything we needed, and it was a lovely neighborhood. We came to town for the SF Forty-niners vs NY Giants football game. We were able to book a Megabus directly from the Port Authority right across the street for only $18 each roundtrip (plus service fee), which made it so very convenient. The only complaint that we have about our stay is not the fault of the hotel, but there is a kiosk for airport transfers in their lobby. The day before we left, we booked a shuttle to the airport for our flight home, but were told we had to pay extra because it was a private shuttle, meaning no one else was sharing the ride. To our surprise, the driver picked up a group of 5 other travelers to share the ride (not a big deal, but we were not refunded the extra cost we were told we had to pay), and there were signs posted inside the shuttle stating we would have to pay a minimum of $20 per person for a tip. Ridiculous, and we refused. Other travelers, beware of that setup!

Clan room. Staff was excellent! Super friendly, very helpful. The manager, JD remembers the customers and is very nice and approachable.

The place was fantastic. Not only were you treated like a VIP the property had an old school NY charm to it. The room was spotless and the shower was hot and everything was well stocked. Will be back!

The staff were awesome, ready and willing to assist. Rooms were small, but it was my first time in ny city and I’m told that’s normal.

Comfortable and friendly!

Stayed for 5 nights in the Bunk pod with my friend. Location was perfect. A lot of food options and train station nearby. Easy check in. Bar was excellent. I like the safety inside the hotel requiring a key for the second elevator. Recommend 10/10