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Element by Marriott New York Times Square West

3.0 star property

Photo gallery for Element by Marriott New York Times Square West

Rooftop terrace
Pet-friendly
Free daily buffet breakfast
Exterior
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪34 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(276 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(87 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(155 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(31 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(12 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Exterior
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  • Pet-friendly
  • Free Wi-Fi
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The price is AU$282
includes taxes & fees
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About the area

New York

A stay at Element by Marriott New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.7 km) from Bryant Park.

What's nearby

  • New York Times Building - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 10 min walk
  • John F. Kennedy Intl. Airport (JFK) - 54 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk

About this property

Element by Marriott New York Times Square West

Element by Marriott New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element by Marriott New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element by Marriott New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1530 out of 3177 reviews
Rating 8 - Good. 954 out of 3177 reviews
Rating 6 - Okay. 390 out of 3177 reviews
Rating 4 - Poor. 154 out of 3177 reviews
Rating 2 - Terrible. 149 out of 3177 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

LaDarren

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Went to gym on 34th st about 11:30 came back about 12:30 and notice housekeeper clean my room with my wife and kids still in room..I went to my pants that I left my money in and notice $2800 was stolen.contacted front desk and nothing was done..call police and the asst.manager refused to let police officer talk to her but he forced her..I never had any thing stolen from me like this..this is a good hotel but they have theives working for them..
Stayed 3 nights in Feb 2026

10/10 Excellent

VANESSA

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was kind and efficient. We were tired upon arrival, they made it so easy to check in
Stayed 3 nights in Feb 2026

10/10 Excellent

Margareth Paola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, breakfast was really good
Stayed 4 nights in Feb 2026

8/10 Good

SHYASIA

Stayed 2 nights in Feb 2026

10/10 Excellent

Minkal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was perfect .
Stayed 3 nights in Feb 2026

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, staff & service
Housekeeping was barely present. Most of the amenities in the kitchenette were broken. Repair not possible and room transfer wasn’t available. Didn’t really offer much of a credit. I’ve stayed here many times but each time the quality seems to be less and less. Location is prime but hotel staff seems a bit cold and rude.
Stayed 1 night in Feb 2026

8/10 Good

Ciro

Liked: Cleanliness, amenities, property conditions & facilities
Staff. Room, breakfast and gym were great. Afternoon drinks a treat. But whoever designed the building with 3 elevators that are often stuck should be shot. I lost hours of my life waiting and hoping. That's enough to say ... No more.
Stayed 4 nights in Feb 2026

10/10 Excellent

Lex Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2026

8/10 Good

Payton

Stayed 14 nights in Jan 2026

10/10 Excellent

Christian, Bothell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great staff, nice rooms, very clean, perfect location
Stayed 3 nights in Feb 2026

10/10 Excellent

SAMEER

Stayed 4 nights in Jan 2026

10/10 Excellent

Shauntay

Stayed 1 night in Feb 2026

6/10 Okay

Amber

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was nice, the elevator delays we expected, but i didnt expect to not get any kind of housekeeping services the 4 days we were there. We asked 3 times to have someone at least come get the trash out of the room and they never did amd we asked for trash bags so we could bag it up and never got them. With 4 travelers we had a very large pile of trash in our room. Staff was friendly, breakfast had great choices, hotel was clean, and location was great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Nelson

Business traveller
Liked: Cleanliness, property conditions & facilities
Big room, clean, remodeled, has kitchen, stove, microwave, dishwasher, full size refrigerator, big shower. Comfortable king bed, nice pillows. Breakfast changes day to day, not much but different. Staff friendly. 3 fast elevators. Stayed 6 days attending trade show at Javits Center 3 blocks away. Stayed here many times in the past, biggest difference is Element has biggest rooms compared to all business hotels in the area or NYC hotels in general.
Stayed 6 nights in Feb 2026

10/10 Excellent

Soian

Stayed 4 nights in Dec 2025

10/10 Excellent

Chloe

Stayed 7 nights in Feb 2026

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The ubication of the hotel is excellent, the breakfast is very good and the room was confortable and clean.
Stayed 1 night in Feb 2026

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Although the room was average there were a few minor issues but don’t impact too much during our stay. There was a bulb out in bathroom there was a constant leak from bathroom sink there was very low pressure from kitchen sink. No tray in microwave to use it. And the temperature in room was either extremely hot or cold. But again was an average stay and we did advise the front desk of the issues upon checkout. We still choose the element every trip to NYC.
Stayed 2 nights in Feb 2026

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious and the kitchenette was a bonus. The beds were comfortable and the shower was huge. The breakfast buffet was great with loads of choice. Would definitely stay again.
Stayed 7 nights in Feb 2026

10/10 Excellent

Karina

Liked: Cleanliness, amenities, property conditions & facilities
I loved!
Stayed 1 night in Feb 2026

8/10 Good

Danaja

Stayed 3 nights in Feb 2026

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing hotel, rooms were spotless. The breakfast was incredible.
Stayed 4 nights in Feb 2026

8/10 Good

Angela

Stayed 3 nights in Feb 2026

8/10 Good

Luzaida

Travelled with family
Liked: Cleanliness, amenities
Great
Stayed 3 nights in Feb 2026

10/10 Excellent

Myriangelies

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 6 nights in Jan 2026