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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
32-inch LCD TV with cable channels, TV
1 bedroom, pillow-top beds, in-room safe, desk
Free daily buffet breakfast
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(240 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(76 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(130 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(26 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(18 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Macy's - 6 min walk - 0.6 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1333 out of 2941 reviews
Rating 8 - Good. 928 out of 2941 reviews
Rating 6 - Okay. 382 out of 2941 reviews
Rating 4 - Poor. 153 out of 2941 reviews
Rating 2 - Terrible. 145 out of 2941 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

mayumi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family trip to see Broadway musical . Safe , convenient, clean Hitel with Fabulous Breakfast.
Stayed 2 nights in Aug 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

8/10 Good

Rebekah, Youngwood

Travelled with partner
Liked: Cleanliness, staff & service
Overall i enjoyed my stay. Our room was very nice- more spacious than I'd expect in an NYC hotel. It was clean. The rooftop area was a nice touch. The elevator situation was mildly irritating especially with one of them out of commission. And the water was scalding hot - not in a good way. It was hard to take a shower or wash it hands because the cold water didn't seem to be working.
Stayed 1 night in Aug 2025

8/10 Good

Grace

Stayed 1 night in Aug 2025

6/10 Okay

Prakash kumar

Stayed 3 nights in Aug 2025

8/10 Good

Danielle

Stayed 2 nights in Apr 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel with minor faults

The rooms were nice and we appreciated the full-size frig and kitchenette. The arrangement was strange with a sofa with it's back to the TV. Although the kitchenette was nice there were no table or chairs where you can sit and enjoy a meal. The breakfast was a nice perk but during our stay one elevator was out which led to long lines for breakfast and other busy times.
Stayed 7 nights in Aug 2025

4/10 Poor

Carrie Lynn

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Kamsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Kamsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was good. The only downside is one elevator wasn’t working so we had to walk thousands of stairs downstairs for breakfast as the elevator would take a long time to reach our floor. They warned us when we checked in so we expected this.finding a working elevator to go up wasn’t an issue it was just to go down. There was also an issue with the water turning really hot randomly when showering. It was very frustrating dealing with that. They addressed the issue when we reported and taught us how to deal with it if the water turns hot again. Overall, i would stay here again and recommend this hotel to others.
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Bump
Stayed 2 nights in Aug 2025

4/10 Poor

Ajay

Disliked: Cleanliness, staff & service, property conditions & facilities
very Bad experience. Lift service worst.
Stayed 3 nights in Aug 2025

2/10 Terrible

Hee young

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 5 nights in Aug 2025

10/10 Excellent

Helen, Maplewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an extremely convenient Manhattan location. Walkable to almost everything. The hotel staff I encountered are courteous and thoughtful, especially those who work at the breakfast. Breakfast options are good and included in room rate (hot and cold options, eggs, fresh fruit, yogurt, oatmeal, bagels, toast, tea/coffee/juice, etc) but the space gets very crowded and hectic, so plan accordingly and arrive early.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

The hotel is in a really convenient location. Close to the bus/train station, shops and cafes. It's an easy walk to many sights including Times Square and The Edge. The room was spacious and included a kitchenette. The bed was very comfortable. The breakfast had plenty of choices.The staff were friendly and helpful. The one negative was that 1 of 3 lifts was undergoing maintenance. This caused significant delays at peak times but the hotel had warned guests about the issue. It was very good value for money relative to other hotels in the area.
Stayed 5 nights in Aug 2025

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Element hotel

Elevator sucked !!!
Stayed 4 nights in Aug 2025

10/10 Excellent

HIROSHI, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Shanoya

Birthday trip

Hotel was ok for a place to stay that’s about it. They offer breakfast which is a nice touch seeing as how the elevator was down.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Breakfast is good. Especially the kitchen worker they are very helpful, the kitchen staff, John, Arnel, Jeffrey, Eileen and Vince.
Stayed 2 nights in Aug 2025

2/10 Terrible

Gloria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
En elevedaor dañado, no baños en el lobby, varias habitaciones sin duchas en reparaciones. El manager de la noche muy grosero. Desayuno muy bueno y completo.
Stayed 3 nights in Aug 2025

8/10 Good

Pamela

Stayed 4 nights in Aug 2025

10/10 Excellent

Moein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and wonderful and the location of the hotel was great. The breakfast was varied and very good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bhumika

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. It’s very convenient and at walking distance to major attractions like Times Square, Empire State Building and The Vessel. Lots of dining options at walking distance. They even kept our luggage safely after checkout since our flight was in the evening so we could go around the city. I recommend Element NewYork to everyone!
Stayed 3 nights in Aug 2025

2/10 Terrible

Schuyler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had to walk down 31 flights of stairs 2x in a 3 day trip … bc the elevators were down an so fully packed also employees were using them as a service elevator putting it in lock mode in my 3 day trip i waited a good 45 min for elevators an walked down 31 flights 2x
Stayed 3 nights in Aug 2025