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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
32-inch LCD TV with cable channels, TV
Free daily buffet breakfast
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(244 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(77 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(136 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(26 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(18 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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3.8 out of 5, Good, 3,335 reviews
The price is AU$363
includes taxes & fees
2 Jan - 3 Jan 2026
DoubleTree by Hilton New York Times Square West

About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Macy's - 6 min walk - 0.6 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1360 out of 2987 reviews
Rating 8 - Good. 941 out of 2987 reviews
Rating 6 - Okay. 387 out of 2987 reviews
Rating 4 - Poor. 154 out of 2987 reviews
Rating 2 - Terrible. 145 out of 2987 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and cleanliness of the room are the best of money’s worth
Took a photo to remember and will be booking again on my travel to NYC 🎉
Stayed 1 night in Aug 2025

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Derek

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have 3 Elevator and none are working properly. They chise to do a maintenance on a busy labor day weekend have customers walkup flights of stair to get to their room. My wife happened to fall in the stairways trying to carry the luggage down to 8 flights of stairs.
Stayed 2 nights in Aug 2025

6/10 Okay

Karolina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the breakfast and the staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff breakfast and housekeeping best ever
Stayed 4 nights in Aug 2025

2/10 Terrible

Danielle

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included was amazing and lots of variety!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Badel, Bayamon

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was very good. Strategically located. They had some work improvements made to the WiFi & TV that resulted in an inconsistent service at time and one of the three elevators was out of service, which caused a serious traffic congestion during breakfast peak time. I believe that when these issues are finally resolved the rating should increase to excellent. Service personnel was friendly and helpful. I would consider this place for any future visits to NY.
Stayed 6 nights in Aug 2025

8/10 Good

Clare

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was in a good central location. Breakfast was better than expected, with different hot items each day. Evening snacks and drinks midweek were nice. Room was ok, but floor was not very clean. There is a problem with the lifts, but we didn't have to wait too long even though we opted for a high floor for the view.
Stayed 4 nights in Aug 2025

8/10 Good

Justin

Stayed 12 nights in Aug 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Element NY Times Square West is a very nice contemporary styled hotel located right next to the Times Square as the name suggests. The subway station and bus terminal are close by and within short walking distance. We opted for a room with the view. It’s very clean and comfortable. There were some gremlins here and there, but the hotel staff was able to fix them pretty quickly. There are 3 elevators on site, but one is not working. I guess it hasn’t been working for months based on previous reviews. During peak hours like breakfast time, check-out and check-in hours, there were times we would wait for over 10 minutes. During those times, they had a staff member who controlled the elevator. And sometimes they would express the elevator past our floor a few times before the elevator stopped on our floor. Otherwise, the wait wasn’t that bad. They served a full breakfast with a large variety of options. The staff at the dining room was friendly, efficient, and kept the place clean and humming. They even had happy hours there Monday through Thursday serving wine and beer. The rooftop is small but offers a near-panoramic view of the city. There’s also a gym at the basement which was very well stocked with almost every exercise equipment you’d need. Overall, I had a great experience and I will definitely consider staying there again when I visit NY.
Stayed 6 nights in Aug 2025

6/10 Okay

Jason

Liked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Julianna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Potential in This Hotel- but Needs to Work Out the Kinks. Stayed here during AnimeNYC. Hotel is clean and gives included breakfast. One elevator had maintenance, so only two were running. I feel like even with three the elevators are a huge problem for this 40 floor hotel. We would wait twenty minutes for an elevator that ended up being full to capacity. People would get tired of waiting and cram into one elevator unsafely. Beyond that, amenities were good. There was no option for late check out without a huge fee, but then leaving bags at the front desk seemed like an annoyance to the staff. Also, our keycards stopped working at one point out of no where. My brother was locked out and he had to wait for someone to open it- which took a while due to the elevator issue. I would stay here again but only after all these issues are resolved.
Stayed 2 nights in Aug 2025

8/10 Good

Trisha

Stayed 2 nights in Aug 2025

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good just laundry wasnt avaiable
Stayed 5 nights in Jul 2025

10/10 Excellent

John Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Will go back again and stay
Stayed 4 nights in Jul 2025

2/10 Terrible

Milad

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
non mi è affatto piaciuto che mi abbiano scritto il giorno dell'arrivo per dirmi che gli ascensori non funzionavano..un solo ascensore al mattino per mille persone, una follia!!A colazione dovevi lottare per trovare un posto, un'ansia...la stanza non è stata mai pulita. D'accordo il rapporto qualità-prezzo ottimo, ma non ci tornerei mai e poi mai! non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.
Stayed 4 nights in Aug 2025

6/10 Okay

Will

Disliked: Property conditions & facilities

Just fine

For the price compared to the others in the area, I don’t think it hits it’s bar compared to a similar rooms which where 20% cheaper. Cons: - Had an accessibility room. The shower was way too narrow. The shower head was a handle with a mount that was not tall enough for a 5’9” man to stand under (had to crouch) - Sharp metal on shower, easy to cut yourself - TP roll was not in the holder (locked like a public restroom) - The bathroom fan was not running, room would get a bad mildew smell. Pros - Nice coffee area in room with bottled water - Large fridge - Free makeup remover
Stayed 3 nights in Aug 2025

8/10 Good

mayumi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family trip to see Broadway musical . Safe , convenient, clean Hitel with Fabulous Breakfast.
Stayed 2 nights in Aug 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

8/10 Good

Rebekah, Youngwood

Travelled with partner
Liked: Cleanliness, staff & service
Overall i enjoyed my stay. Our room was very nice- more spacious than I'd expect in an NYC hotel. It was clean. The rooftop area was a nice touch. The elevator situation was mildly irritating especially with one of them out of commission. And the water was scalding hot - not in a good way. It was hard to take a shower or wash it hands because the cold water didn't seem to be working.
Stayed 1 night in Aug 2025

8/10 Good

Grace

Stayed 1 night in Aug 2025