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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Pet-friendly
Free daily buffet breakfast
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(266 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(148 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Bar (on property)
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The price is AU$233
includes taxes & fees
12 Apr - 13 Apr
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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.7 km) from Bryant Park.

What's nearby

  • New York Times Building - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1476 out of 3124 reviews
Rating 8 - Good. 966 out of 3124 reviews
Rating 6 - Okay. 386 out of 3124 reviews
Rating 4 - Poor. 149 out of 3124 reviews
Rating 2 - Terrible. 147 out of 3124 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kari

Stayed 5 nights in Dec 2025

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the view! Kitchen area was so nice to have as well. Staff was a bit tough during check in. Stay was great otherwise.
Stayed 1 night in Nov 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We planned to elope in New York on 12/18/25 and booked our stay with Element. We had an amazing view of the Empire State Building and the Edge Building. The view was gorgeous and the room was very nice. The bathroom was spacious and the bed was actually comfortable! I would definitely stay here again and I highly recommend it!
Stayed 4 nights in Dec 2025

10/10 Excellent

Cynthia

Stayed 4 nights in Dec 2025

10/10 Excellent

Peola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is best place to stay in NYC , no complaints and breakfast is the best.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amy, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place for our weekend of Broadway shows. Clean and comfortable rooms, friendly staff, and convenient to everything, it was a lovely stay.
Stayed 1 night in Dec 2025

6/10 Okay

Perla

Liked: Cleanliness, staff & service
Everything was great other than the Elevators, They would take a while until we got up and down to our room floor
Stayed 5 nights in Dec 2025

8/10 Good

DAVID

Stayed 3 nights in Dec 2025

6/10 Okay

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Naydja, Frisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was spacious, clean with great amenities like a kitchenette. Friendly, helpful staff. Centrally located. Easy access to subway station and tourist attractions. I stay here every time I visit NYC.
View
Stayed 3 nights in Dec 2025

8/10 Good

Manilee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very comfortable and truly enjoyable. I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very buffet breakfast was excellent, and the staff—especially in the dining area—were very accommodating and well trained. The extra miles of service they are providing is incomperable. There was some minor wear and tear in the room that needs attention, but it was not a major issue. My only concern was with the front desk staff who assisted us during check-in (Geo, along with his manager). His manner came across as rude and arrogant. We asked if we could use the restroom, and he informed us that the hotel restroom was out of order. However, there was an alternative restroom on the second floor available for temporary use, and he refused to provide the key, even though guests were waiting in the reception area after checking out and waiting for their taxi. I later observed that another guest was allowed to use the restroom, which felt unfair and inconsistent. I understand that hotels have policies, but such rules should be applied equally to all guests. Additionally, the hotel already had a copy of our passports, so safety should not have been an issue. I have stayed at other Westin properties and have never experienced this kind of behavior as a hotel guest. This situation was disappointing and should be reviewed to ensure better guest service and fairness.
Stayed 6 nights in Nov 2025

8/10 Good

Felipe

Travelled with partner
Liked: Cleanliness
The location is outstanding, close to several metro stations, lots of eating places around. Room cleaning happens every other day. I wish it was every day but that is better than some other hotels. The hot water takes a while but once it gets hot it is good and has steady pressure. Awesome for a good baths after a brutal day of walking in NYC and having to touch the handrails in the completely filthy metro system. There is no issue with having extra towels. They allow you to control your own room temperature, great for my wife who changes the room temperature 3 times every night... Breakfast has many great choices and the support staff is very attentive. Having a great breakfast at the hotel is a fantastic perk in this very expensive city. Food costs are outrageous in NYC. There is a fridge and microwave in the room. Check in was easy. Check out was easy. I do not like the $250 hold placed on my card but what can you do. There is a gym on site. We opted for a room with a city view. I highly encourage you to pay extra for the city view, it was worth it. The guest laundry and general use bathroom in the basement looked like it has been broken for a very long time. Knowing what I know now I would still choose this hotel, simply because in the overall scheme of things the scale goes to the positive side. Great breakfast, clean room, friendly staff, and location, location, location.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tracy, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
View from the 3rd floor was atrocious! Scolding hot water-never got cold. Bathroom faucet was loose, no full length mirrors.
Stayed 2 nights in Dec 2025

4/10 Poor

Raul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Building and room was very neglected. TV and phone not working, bathroom leaks, the front door to the hotel, just various little inconveniences and staff would not care when brought up. Many amenities including the rooftop, laundry room, and downstairs bathroom were “out of order” the whole time I was there for a week. Housekeeping and breakfast staff were amazing though.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

6/10 Okay

Robert L.

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay. Room was very quite an clean. Issue not enough storage, there was spac for coat rack with shelves . Elevators were problematic at times. Location was good.
Stayed 3 nights in Dec 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, room size for NYC was great. Bed was comfortable
Stayed 5 nights in Dec 2025

10/10 Excellent

Slavche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Nawal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the most horrible experiences ever.. I’ve been to NYC three times, Chicago, Florida, California, Cancun and many more and I can admit that this is the worst hotel ever.. very dirty, bathroom does not work, and not secure at all
Stayed 3 nights in Dec 2025

10/10 Excellent

Sara

Stayed 3 nights in Dec 2025

2/10 Terrible

Katelynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was good but the hotel and service was horrible . Our room had significant damage, horrible maintenance work, shower flooded the bathroom when we showered because there was no seal on the door, toilet was cracked and caulked back together , outlets were loose and could be very dangerous for children ,house keeping didn’t clean the room the 3 days we were there.walls were filthy from old headboard about bed. I complained and they charged me $217 saying one of my kids peed the bed when it was a coffee stain that was there when we arrived and they did nothing about.seemed to be pretty convenient that they charged me this fee saying it’s because the room has to be out of service when in the morning I spoke to the manager and told him about these issues and he said they would pull the room out of service to work on it and now conveniently I get this charge .I would never recommend this place to anyone . The “managers” are horrible and seem to not care about the condition of the property. The floor smelled so bad that they had air fresheners in the vents to try and cover up the smell.
Stayed 3 nights in Dec 2025

8/10 Good

Malerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast food was a little cold, but still good (we also got there close to when the buffet closed - I'm sure the food was more fresh and hot at premium times!), and they provided many healthy options. Room was comfortable with beautiful views of iconic buildings from our window. Love that all of the rooms provided a kitchenette with kitchen equipment and utensils. Room was very clean, but I do wish that the shower water was a little hotter (especially after walking around the city all night in 20 degree temps!). Fitness room was also very clean with plenty of equipment. Everything was within walking distance for us, including the bus station that we used to get into the city. We never needed to Uber or use the subways. Also very impressed by the price compared to other hotels in the area. Will definitely stay again!
Stayed 3 nights in Dec 2025