See all properties
Save

Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Exterior
Pet-friendly
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(265 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(147 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(29 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception
Hampton Inn Manhattan/Times Square South
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 2,150 reviews
The price is AU$142
includes taxes & fees
12 Apr - 13 Apr
Hampton Inn Manhattan/Times Square South

About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.7 km) from Bryant Park.

What's nearby

  • New York Times Building - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1475 out of 3133 reviews
Rating 8 - Good. 970 out of 3133 reviews
Rating 6 - Okay. 391 out of 3133 reviews
Rating 4 - Poor. 149 out of 3133 reviews
Rating 2 - Terrible. 148 out of 3133 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sara

Stayed 3 nights in Dec 2025

2/10 Terrible

Katelynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was good but the hotel and service was horrible . Our room had significant damage, horrible maintenance work, shower flooded the bathroom when we showered because there was no seal on the door, toilet was cracked and caulked back together , outlets were loose and could be very dangerous for children ,house keeping didn’t clean the room the 3 days we were there.walls were filthy from old headboard about bed. I complained and they charged me $217 saying one of my kids peed the bed when it was a coffee stain that was there when we arrived and they did nothing about.seemed to be pretty convenient that they charged me this fee saying it’s because the room has to be out of service when in the morning I spoke to the manager and told him about these issues and he said they would pull the room out of service to work on it and now conveniently I get this charge .I would never recommend this place to anyone . The “managers” are horrible and seem to not care about the condition of the property. The floor smelled so bad that they had air fresheners in the vents to try and cover up the smell.
Stayed 3 nights in Dec 2025

8/10 Good

Malerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast food was a little cold, but still good (we also got there close to when the buffet closed - I'm sure the food was more fresh and hot at premium times!), and they provided many healthy options. Room was comfortable with beautiful views of iconic buildings from our window. Love that all of the rooms provided a kitchenette with kitchen equipment and utensils. Room was very clean, but I do wish that the shower water was a little hotter (especially after walking around the city all night in 20 degree temps!). Fitness room was also very clean with plenty of equipment. Everything was within walking distance for us, including the bus station that we used to get into the city. We never needed to Uber or use the subways. Also very impressed by the price compared to other hotels in the area. Will definitely stay again!
Stayed 3 nights in Dec 2025

6/10 Okay

Alison

Travelled with family
Disliked: Staff & service
I know it's a busy time of year, but the front desk staff could use a lesson on customer service, they were quite rude when asked questions or when we needed help. One of our rooms was never serviced in the 3 nights we were there. The floor in one of the rooms has a lot of scuffs and a large cut on the floor that cut a hole in a sock! The mattresses are comfortable but do not fit the box frame they are in, so a person hits their shin on it. The location was good! Easy walks to many of the attractions and close to a subway entrance.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lesly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was cordial, location was excellent, breakfast was good! My only note is that there was no hot water; it was more like lukewarm water.
Our first snow experience, and the rooftop was a great way to see the white city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is situated near Times Square and Javitz conference center. The room is clean, spacious, and has the items we needed. The staff were helpful. The dining area staff were accommodating, including John, Aaron, & Elaine. Needs more variety in breakfast, though. I left an item in the room, and they retrieved it. I am waiting for it to be shipped back to the West Coast. I would recommend this hotel for a pleasant and relaxing place in New York.
Stayed 4 nights in Dec 2025

10/10 Excellent

Dorthea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great, lots of quick food options nearby. Room was nice and spacious.
Stayed 4 nights in Dec 2025

10/10 Excellent

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and bed was super comfortable. We stayed 3 nights and didn't require cleaning during our stay. We had plenty of towels too. Kitchen had everything we needed as well. Breakfast was decent. Rooftop was great to see the views. Staff were all friendly and helpful. Lobby was always spotless. Elevators were quick. Wouldn't definitely stay again!
Stayed 3 nights in Dec 2025

6/10 Okay

Ita

Travelled with family
Liked: Cleanliness
We had no working phone our whole stay…We were not told when we checked in. We needed toiletries and towels and had to take the elevator down 30 floors. Wifi was not reliable. We couldn’t access Netflix. Washrooms were out of order on the ground level and had to access on second floor. Inconvenient and busy in the morning. Elevators were slow but a busy hotel so understandable. Room was clean and staff friendly.
Stayed 3 nights in Dec 2025

2/10 Terrible

Sajid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old run down building, poorly maintained. Long waits for elevator. Worst part was that they advertised on Hotel.com as a 28 square meter room which means over 300 square feet. But the room was actually less than half of that size. Very unethical of The Element and of Hotel.com. I will boycott both of them from now on.
Stayed 4 nights in Dec 2025

2/10 Terrible

Daniel, Centerville

Stayed 2 nights in Dec 2025

4/10 Poor

Sutharsan

Travelled with group
Disliked: Cleanliness
The room size was okay, but there were dust on headboard, dirty pillow covers and sheets. Had to report to their supervisor to fix it. Hot water was a joke. When you turn on water only hot water comes, no warm water or cold water. You have to play with the sink water and flush the toilet to get warm water temporarily. Cleaning crew don’t speak English, so very difficult to communicate. I wouldn’t stay again at this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a bit too expensive for what they offered. Location was outstanding. Would definitely stay there again.
Stayed 1 night in Dec 2025

8/10 Good

Dolores

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. i was worried it would be loud because we were close to the elevator but the room was so quiet! My only gripe is the “accessible “ shower. It is one of the roll in showers and water was spraying all over the bathroom floor and we only had 2 towels! so that was a mess and will never stay in a room with that type of shower again but i would stay at this hotel again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

Dominic

Stayed 2 nights in Dec 2025

2/10 Terrible

Daniel, Centerville

Stayed 1 night in Dec 2025

10/10 Excellent

Kristy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very quite clean and comfortable. Staff was friendly and helpful. Would stay again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Braden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt bandaids left in the room
Stayed 3 nights in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, a little small, laundry room was out of service
Stayed 2 nights in Dec 2025

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, amenities
The room was large with a king size bed a little couch and a kitchen! Breakfast was included, all in all it was excellent value for money
Stayed 1 night in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Staff was great
Stayed 1 night in Dec 2025

8/10 Good

Ernesto

I had to stop in my tracks when they said the deposit was $250 a night. I was shocked it was that high.
Stayed 1 night in Dec 2025

10/10 Excellent

Arianna

Liked: Cleanliness, amenities, property conditions & facilities
What a great place. Friendly staff, clean, nice perks, such as evening tea, happy hour and free breakfast (not the best eggs, but what do you expect?). Loved this place!
Stayed 1 night in Dec 2025

10/10 Excellent

Marsha

Stayed 2 nights in Dec 2025