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Extended Stay America Suites Richmond Hilltop Mall

2.5 star property

Photo gallery for Extended Stay America Suites Richmond Hilltop Mall

Exterior
Studio, 1 Queen Bed, Non Smoking
Lobby
Lobby
Studio, 2 Double Beds, Non Smoking

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Breakfast included
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
3170 Garrity Way, San Pablo, CA, 94806
  • Hilltop Mall
    ‪14 min walk‬
  • Contra Costa College
    ‪2 min drive‬
  • San Pablo Lytton Casino
    ‪3 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪31 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

SureStay Plus Hotel by Best Western Point Richmond

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1002)
The price is AU$145
for 1 room
includes taxes & fees
30 June - 1 July
SureStay Plus Hotel by Best Western Point Richmond

About the area

San Pablo

When you stay at Extended Stay America Suites Richmond Hilltop Mall in San Pablo, you'll be near the airport, within a 5-minute drive of Hilltop Mall and Contra Costa College. .This hotel is 7.7 mi (12.3 km) from San Francisco Bay and 20.8 mi (33.4 km) from Alcatraz Island.

What's nearby

  • Hilltop Mall - 14 min walk - 1.2 km
  • Contra Costa College - 2 min drive - 1.5 km
  • San Pablo Lytton Casino - 3 min drive - 4.0 km
  • University of California, Berkeley - 14 min drive - 16.7 km
  • Greek Theater - 16 min drive - 17.7 km

Getting around

  • El Cerrito del Norte Station - 14 min drive
  • Richmond Transit Center - 16 min drive
  • Oakland Intl. Airport (OAK) - 46 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪McDonald's - ‬14 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Original Mels Diner - ‬4 min drive

About this property

Extended Stay America Suites Richmond Hilltop Mall

Hotel in San Pablo with free breakfast
Extended Stay America Suites Richmond Hilltop Mall offers 101 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 101 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

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Extended Stay America Suites Richmond Hilltop Mall Reviews

Reviews

6.6
Rating 10 - Excellent. 258 out of 954 reviews
Rating 8 - Good. 191 out of 954 reviews
Rating 6 - Okay. 185 out of 954 reviews
Rating 4 - Poor. 151 out of 954 reviews
Rating 2 - Terrible. 169 out of 954 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Stayed 1 night in Mar 2025

10/10 Excellent

Teresa

Stayed 1 night in Mar 2025

10/10 Excellent

Mohammad

Stayed 1 night in Mar 2025

10/10 Excellent

Mohammad

Stayed 1 night in Mar 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Vicenia, Hatfield

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady is very helpful, nice and do job great! The bedsheets in the room have hairs on both beds, wipe the floor in the kitchen and bathroom are both dusty and dirty. I didn’t get to sleep because I was itchy in my bed and I was not comfortable sleeping in my bed. I wanted to wash my clothes in there laundry room but it was dirty that they don’t check it when are supposed to clean it. I was disappointed on my stay. I’m sorry but I have to be honest and true to what I see. The front desk lady gave us a great customer service. Thank you for your help! 🙏
Stayed 1 night in Mar 2025

10/10 Excellent

Mercedes

Stayed 3 nights in Mar 2025

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Hamlet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is just ok

Not really a breakfast. Just coffe/ tes with cop cake
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Antonio

Stayed 1 night in Feb 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Waiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfy. The room was clean. The staff was friendly. For the price point it was a great stay (with stove/microwave). The only thing that wasn’t the best but still doable, is that there was no light in the bathroom
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect choice for our group of friends looking for a comfortable and central place to stay.We would book again with some minor adjustments made for slow drains
Stayed 1 night in Jan 2025

6/10 Okay

Monica

Liked: Staff & service
It was a good stay . It’s loud.
Stayed 1 night in Nov 2024

8/10 Good

Mark, Stockton

Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is wonderful!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, the staff except maintenance guy were all very helpful, and the free breakfast was basic to-go items, but good.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly, the main lobby and checkout area was clean. The rooms were large and clean. I had just gotten out of the hospital with back surgery and the beds were some of the most comfortable beds I've ever slept.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast item was decent. Nice room. Friendly staff. Rate was ok.
Stayed 1 night in Dec 2024

10/10 Excellent

Marisa

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few people wondering around parking lot during night but the front desk and housekeeper and room are the exceptional. I was very pleased with the interaction I had with the Manager and the front desk lady.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Waiyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here couple of time with my friend. Ladies at the front and the house keeper are stellar.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable staff goes out of their way to accommodate and the nicest front desk I have met in a long time.i have to say this is the best extended stay I have ever been
Stayed 1 night in Nov 2024