Book City Island hotels

No chairs in room, no desk to do work on, room way too small, wallpaper unsightly. No microwave to use in the hotel. Staff was friendly.

Property was perfect for a one night's stay. Room was a little small but everything we needed. Check in was easy, check out was easier. Staff was great. Didn't realize they had a bar. Sat there after a day out and the bartender was very kind. Overall a nice experience and would book again.

The elevator situation was so inconvenient. They kept glitching and sending everyone to the wrong floors, and one of the elevators didn't work the whole time! Also did not tell us that there was construction occurring on the property, definitely overpriced for what it was, they didn't even give us water. Our room also was not properly cleaned, we found someone's glasses in our room. Do not stay here!!!

Stayed at the New Yorker Hotel and it was honestly not worth the price. The hallways are outdated and the “city view” room we were given was basically a corner wall with barely any view of MSG. You’re mainly paying for the location in the heart of NYC. What really ruined the experience was how we were treated regarding their smoking policy. I asked a worker if there was any balcony or smoking area available and was told no, to just smoke outside. Cool, no problem. The next morning at 9AM security knocked on our door claiming they smelled marijuana. We told them they had the wrong room. The security guard even explained that if someone was actually smoking in a room, their desk would get notified by the smoke detector system. He made it sound like they were generally searching for who was smoking — not that our room specifically triggered anything. Then the very next day we received a letter saying we were being charged a smoking fee anyway. I even tested the so-called “smoke detector” afterward and it clearly was not functioning, which makes the whole situation feel questionable and discriminatory. Overall, definitely not worth what they charge. Location is the only real positive.

The room was EXTREMELY small and definitely could not fit 4 adults like advertised. No closet for clothing, no luggage racks We lived out of our suitcases and had to stack them on the only seat other than the beds. No room to walk past each other without squeezing through. No in room coffee maker, ice bucket etc.

Held over $1,100 in four random charges despite having a prepaid reservation. No staff could explain why their “new system” would do this. Charged $69 for an early check in (fine) but the room was a SIGNIFICANT downgrade from what I had reserved. There was barely any room to walk in the room, no dresser/drawers, a desk so small I had to put the coffee machine on the floor to use my laptop. Ideal location but would absolutely never stay again.