6/10 Okay
David
29 Jan 2025
Liked: Property conditions & facilities, room comfort
Poor management letting down a good hotel.
Good location for the night life of Fortitude Valley and an easy walk to the closest river ferry stop and Felons brewery and restaurants area.
Roof top pool and cocktail bar were great with views over the city. Staff were friendly and service good. We found the volume a bit high for conversations. It would have been nice to have had an area screened off where the speakers were turned down. We still liked it though and the pool was lovely.
The room looked nice and was a decent size but housekeeping was poor. The room wasn't made up on one of the days. Also, coffee pods nor replaced, surfaces left unwiped, carpet didn't look like it has seen a hoover. Glass doors on the bathroom is an oddity to us too...why do they do that?
Breakfast was a high spot. Service and food were excellent. Nice area to start the day.
The biggest negative was the management. We had several issues:
1. On arrival (jetlagged) we were told our booking did not include breakfast but we thought it did. They were adamant it did not so we ate elsewhere on the first day. Then, I checked my app etc, found it did include breakfast and after showing reception, they agreed and blamed inexperienced staff.
2. On checkout, we were charged another person's room service.
3. The bill was confusing with areas that required clarification.
4. Poor housekeeping indicates that management are not monitoring.
David
Stayed 4 nights in Jan 2025