4/10 Poor
Jeanette
14 May 2025
Disliked: Staff & service, property conditions & facilities
Will not be staying at El Terado Terrace ever again. Advertise as having 24-hour front desk service. Had to call to get a person to let us into the room. Smoke/fire detector found in a drawer. Had to beg for coffee and then when finally receiving a few pods for the Keurig coffee maker...all three were decaffeinated. Check out was even worse...we had called and left a message an hour prior for pick up and check out...no one called back, we left the key in the room ~ only to receive a call an hour after we left telling us that there was only one key to the room and it was the one that was given to us (this was never mentioned when the key was given). The person that called was rude and accusing. This property is rated a minus 5 on my list!
Jeanette
Stayed 3 nights in May 2025