Book Highgate Independent Williamsburg accommodation from AU$195

Room was fresh and clean. Bed was so comfortable. Staff was amazing!

Small, fun boutique hotel, affordable, right off Times Square. Love the ambiance.

The Perfect Stay for a Mom Getaway (or Any Well-Deserved Escape!) I was beyond pleased with my stay at the Hyatt Regency Times Square—it delivered on every level. With a 10-year background in luxury hotel operations, I don’t say this lightly: I know exactly what it takes to meet—and exceed—Five Diamond and AAA inspection standards. If I were evaluating this property, it would absolutely earn top marks. From the moment I arrived, the service was seamless. The staff was impeccable—warm, polished, and incredibly attentive. Whether it was check-in, luggage assistance, room placement, or quick turnaround on service requests (extra towels included!), they didn’t miss a beat. The room? Spotless, beautifully appointed, and designed for true comfort. The plush bedding paired with a perfectly firm mattress made it hard to leave—always the sign of a great stay. This newly renovated property sits right in the heart of Times Square and has what I can only describe as a grown and sexy vibe—elevated, stylish, and effortlessly cool. Bonus: it’s just steps from the Times Square Uber shuttle drop-off from LGA, which made arrival and departure incredibly easy. You can unwind at the hotel’s restaurant or lobby bar, or step outside and find endless dining options within minutes. Whether you're planning a girls’ trip, a much-needed mom getaway, or a spontaneous shopping escape, this hotel checks every box. And let’s not overlook the impressive event space—perfect for team offsites.

We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays.

Favorite place to stay! Always a great experience

My first time march14 was amazing but march24 i go with my kids and i have view room and have a view with construction and a room next ice machine cant sleep all night .i dont think staff was nice