Book El Cid Playa del Carmen accommodation from AU$301

Food was excellent, room very spacious and clean,staff very friendly, shows a must see . Pools were wonderful, foam party was awesome . Will definitely stay here again ..

We had a rooftop hot tub and it was awesome ! Maid service could have been better. Ariz our butler was the most amazing person who handled everything for us even an impromptu Birthday celebration for my husband and myself in our friends swim up room complete with, beer, liquor, cake (which was delish) and champagne!! Julio and Maria at the privilege pool were top notch as well as Luis the bartender there too. Miguel in the privilege lounge was great to see still there from our last visit and he was great as last time. I know I’ve forgotten some names and apologize but you were all amazing!!! Our only complaint was that at our special dinner my husband and one of our friends returned their steaks because they were not done to their liking and he came back and said no. The chef said it’s done the way it’s supposed to be done. And he said no, it’s not done the way I want it. Please take it back and cook it some more. So he did. Then the chef came out and kind of glared at our table didn’t say anything, but we thought that was quite rude Can’t wait to try the newest in location when it’s open. Thank you all for everything!!!

Great family vacation! We stayed 7 nights at Royal Hacienda. Clean, spacious and well stocked rooms. Friendly staff and above average food! While the beach definitely has erosion, the pool and beach front were maintained well. Shout out to Mario, Carlos, Juan, Rosa and Rosy for awesome service.

Everything was great, the clean rooms, the food at all times, the staff was the best part, so kind, so helpful and always willing to talk and provide you with the best possible experience.

The room was clean, spacious- we had a shower with 2 rainfall heads and a spa tub and a swim out pool. 10/10. The staff were friendly and attentive, always greeting us with a drink either at the lobby or dinner lol Everything felt well maintained and peaceful, making it a perfect place to relax and unwind. The dining was good, buffet was fresh, room service was great and even had late night snacks. The pool did close at 8 (even our room one) which was odd. The beach had a smell I believe was from the seaweed, which neither of these things affected our time. We found a great travel company on the resort to book to go to Tulum which was about an hour away, recommended for sure. I would definitely recommend this resort.

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