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Ocean Riviera Paradise All Inclusive

5.0 star property

Photo gallery for Ocean Riviera Paradise All Inclusive

Free minibar, in-room safe, desk, free WiFi
View from room
View from property
10 bars/lounges, 4 swim-up bars, 4 poolside bars
Privilege Master Suite RoofTop | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite RoofTop

Privilege Master Suite RoofTop

Privilege Master Suite RoofTop

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(115 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(33 reviews)
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

9.8 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Standard

Junior Suite Standard

Junior Suite Standard

8.4 out of 10
Very good
(141 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Pool View (suite)

Junior Room, Pool View (suite)

Junior Room, Pool View (suite)

9.0 out of 10
Wonderful
(4 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Free minibar, in-room safe, desk, free WiFi

Standard Room, Non Smoking

  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Non Smoking, Pool View

Standard Room, Non Smoking, Pool View

Standard Room, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

When you stay at Ocean Riviera Paradise All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 4.9 mi (7.9 km) from Playa del Carmen Main Beach and 8.3 mi (13.4 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Quinta Avenida - 9 min drive - 5.7 km
  • Playa del Carmen Main Beach - 10 min drive - 5.7 km
  • Maroma Beach - 17 min drive - 15.4 km
  • Xcaret Eco Theme Park - 20 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Mike’s Coffee - ‬19 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪El Templo - ‬16 min walk
  • ‪Fresco Bar - ‬14 min walk

About this property

Ocean Riviera Paradise All Inclusive

Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 782 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a nightclub, and a complimentary water park. Additional features at this Mediterranean property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 10 bars/lounges or 4 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 poolside bars
  • 4 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1480 out of 2881 reviews
Rating 8 - Good. 720 out of 2881 reviews
Rating 6 - Okay. 359 out of 2881 reviews
Rating 4 - Poor. 173 out of 2881 reviews
Rating 2 - Terrible. 149 out of 2881 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rodney Bruce

Stayed 10 nights in Dec 2025

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
The wait, serving and maid staff were GREAT. However the UPSELL on this for "privilege" was hard core selling and NOT worth it. The rooms were incredibly clean. The pools were well taken care of daily. The buffet was good The service for the privilege guests was not worth the money, don't do it.
Stayed 7 nights in Dec 2025

8/10 Good

Mylene

Stayed 7 nights in Dec 2025

6/10 Okay

Steven, New York

Travelled with family, Travelled with family and small children, Travelled with partner
Everything was fine, for the price I wouldn’t go back. Food was eh, there should be a quiet adults only pool, no food at the pools at all, hardly any lunch options, there was an upcharge for the better alcohol. Wasn’t worth it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Kwentin Kyle

Stayed 4 nights in Dec 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds and house keeping was excellent. We did have a problem with both our sinks not draining but it was fixed promptly when notified. Buffet food was good and expected for buffet. Didn’t get a chance to try any other restaurants on the property. Tons of activities throughout the day and good entertainment at night. Always something to do you don’t have to leave the resort if you don’t want to. Nice beach area but be aware of someone always trying to sell you something.
Stayed 4 nights in Dec 2025

6/10 Okay

Dylan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The main thing I would say is a hotel with so much potential. If it was a 4 star hotel I would give it 5/5, but in my experience it was not 5 stars. I found the service overall poor. I think the buffet staff were understaffed and over worked. Most of them looked miserable. We had to ask for drinks and they would normally arrive after we finished eating. We would have to wait 5-10 minutes for a table, even though half of them were empty. We went to the Route 66 restaurant and the saff member was on the phone, didn't even look at us and walked awa. A moment later returned with another staff memeber. For 10 seconds we waited and they said nothing, until we said good afternoon, how are you, in a sarcastic way. Everything was upsale. It shouldn't be called all-inclusive. It should be called= The basics-included. Because everywhere you had to pay extra. Normally when I go to an all-inclusive hotel, that is what I expect, all-inclusive. If we wanted a table guaranteed we had to buy a bottle of wine. Apparently Jack Daniels, and Smirnof Vodka are "premium" products. It truly was a beautiful location. But a combination of fairly rude staff and upsale everywhere I don't think I would go back.
Stayed 6 nights in Dec 2025

10/10 Excellent

Sanjeev

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice cleaned and well planned
Stayed 7 nights in Dec 2025

8/10 Good

Kirk

Stayed 6 nights in Dec 2025

8/10 Good

Tayebeh

Liked: Cleanliness, property conditions & facilities
It could be better
Stayed 7 nights in Dec 2025

6/10 Okay

tolice

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose Angel

Travelled with family, Travelled with family and small children
Liked: Amenities
Our stay at Ocean Riviera Paradise was a mix of positives and challenges. The resort is large, visually appealing, and offers many pools, restaurants, and activities for families and couples. The grounds are well maintained, and several staff members in the restaurants and common areas were friendly and attentive. Unfortunately, our experience was impacted by an issue with our original room. We booked and paid for a pool-view room, but shortly after arrival we encountered a pest issue. Hotel staff offered pest control and asked us to remain in the same room, but my wife did not feel safe or comfortable doing so. We requested a room change and were moved to a cheaper room category. The property declined to refund the price difference for the downgraded room, which was disappointing given the circumstances. After follow-up, Expedia provided us with a travel credit, which we appreciated, but this resolution came from Expedia rather than the property itself. While the resort has many strengths—including amenities, food options, and overall atmosphere—the handling of this situation was frustrating and left us disappointed. With better accountability and guest support when room issues arise, this could be a much stronger experience. I would recommend the resort for its facilities, but management should improve how guest concerns are resolved.
Stayed 7 nights in Dec 2025

8/10 Good

Oluwatobi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, lots to do.
Stayed 7 nights in Dec 2025

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Pretty much everything was really good. Needs lights in the morning to walk to the beach for sunrise. The halls,stairs, and walkway were completely dark. The Italian restaurant was great, other than that I’d stick with the buffet.
Stayed 5 nights in Dec 2025

10/10 Excellent

Maharaja Subramanian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our 4 night stay at ocean reviera was great. We enjoyed our entire stay in the resort. The rooms were clean and comfortable. The staff was courteous and the service was great. Our Kids enjoyed the water park, swimming pools , beach, bowling and the games in family lounge. Mike's coffee was great and the service from the staff was exceptional. Special mention for the restaurant Amranto and the staff. We are vegetarians and kids prefer indian food. The staff took extra care to prepare special food for us and the service was great..
Stayed 4 nights in Dec 2025

2/10 Terrible

Tahereh

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, our stay at Ocean Riviera Paradise was far below expectations. This resort markets itself as a luxury destination, but the reality was closer to an overcrowded, poorly managed property. The resort is massive, which might sound appealing, but in practice it means long walks everywhere, constant waiting, and feeling lost rather than relaxed. Getting around was exhausting, and the shuttles were inconsistent and unreliable. Service was extremely hit-or-miss. Some staff were polite, but many appeared overwhelmed or uninterested. Requests were often ignored or took multiple follow-ups, which is unacceptable for a resort of this price range.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, would return!
Stayed 7 nights in Dec 2025

2/10 Terrible

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Worst all inclusive we have ever stayed at. No way this is 5 star more like 3 maybe. Pool towels were out the whole week. went the first 48hrs not able to find towels. There are hardly any bars on site and the few that there are all close between 4-6pm.(This just depends on when they feel like closing.) Food at restaurants is very mediocre. The buffet is decent, but most all food is miss labeled and they only have one person cooking in the morning, so breakfast eggs take forever to get cooked fresh. Bowling alley has 6 lanes, only 4 worked the first day and then a couple days later there was only one working lane. When arrived they said let us know if your mini fridge needs filled and we will re stock that day for you. Not true, you pay extra if you wish to have your fridge restocked during the day. The beach is not good at all and the ocean is all rocks and sea weed. There are any restrooms right next to the ocean pool and no swim up bar at the ocean pool.(They do have on waitress on site there to order drinks, but it is only one person.) The beach tends to smell most of the time due to all of the sea weed that washes up every day onto the beach. Sports bar doesn't open until 4pm and it is really just a bar with a handful of tvs. No games or anything in this space and then it turns into the night club at 11pm. The shows in the evening are awful, nothing like most other all inclusive resorts and definitely not what you would expect from a 5 star.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had all 3 of our rooms upgraded to swim outs, resort was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Martins

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Ocean Riviera Paradise Resort. From start to finish, everything exceeded our expectations. We stayed in a room with a rooftop terrace, which was a huge highlight and made our experience even more special. The food was amazing, with great variety and quality, and all of the staff were wonderful—friendly, attentive, and always helpful. The drinks were very good, and the entire resort is super beautiful, with well-maintained grounds and a great atmosphere. The beach area was clean and nice—maybe not the best beach we’ve ever seen, but definitely enjoyable and well cared for. Our room was spotless, and room service was excellent throughout our stay. One fun added bonus was seeing monkeys running around the resort, which made the experience even more memorable. We highly recommend booking the snorkeling package to Isla Mujeres. It was absolutely amazing—small group, great organization, and such a fun experience. Shuttle, drinks, and food were all included, which made it totally stress-free and awesome. Overall, an incredible resort and a fantastic vacation. We would happily come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Rahill

Stayed 7 nights in Dec 2025

10/10 Excellent

Dial

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfection 10/10
Stayed 4 nights in Dec 2025

8/10 Good

Suresh

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean , nice stay and service by ocean staffs
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good, quick service. The buffet could get pretty crowded at times but overall a great experience.
Stayed 6 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great, staff are excellent and tons of food options. Loved my stay here
Stayed 6 nights in Dec 2025