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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property

Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Exterior detail
Premium Suite, 1 Bedroom, Oceanfront (Master)
View from room
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Couples treatment room(s), body treatments, hot stone massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(58 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • Partial ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Mamitas Beach. .This all-inclusive property is 0.1 mi (0.2 km) from Quinta Avenida and 6.1 mi (9.8 km) from Xplor Theme Park.

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk
  • ‪Ventanas - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Ventanas, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this property consist of a conference center and 2 meeting rooms.
A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1635 out of 2833 reviews
Rating 8 - Good. 668 out of 2833 reviews
Rating 6 - Okay. 302 out of 2833 reviews
Rating 4 - Poor. 108 out of 2833 reviews
Rating 2 - Terrible. 120 out of 2833 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason Clark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are super well trained to help in any way and always greet you with their hand on their heart and a friendly smile. Also the food was very good.
Stayed 7 nights in Nov 2025

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2025

10/10 Excellent

Erin

Stayed 4 nights in Oct 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing, the food was great, the different types of food and restaurants offered was surprising!
Stayed 5 nights in Nov 2025

8/10 Good

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
Stayed 4 nights in Nov 2025

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Wyndham Allltra Playa Del Carmen, and we’ll definitely be back. Fantastic property, with great food & beverage options, wonderful service, and the vacation we hoped for.
Stayed 4 nights in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time at this resort. The staff and property did not disappoint. Everything up to our expectations as again we never felt like we had to wait for anything. One thing better this year was the entertainment. Although the venue area is small the quality of the entertainment was excellent. If you have not been here before understand the staff of the resort has been here a long time and are very efficient and professional at their jobs. Respect them and they will respect you back. They treated us excellently and we will be back most likely again next year. Thank you Wyndham Alltura Ken and Tracey Bikow
Stayed 5 nights in Nov 2025

4/10 Poor

Krasimira

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hat water and the stuff don’t do nothing
Stayed 4 nights in Nov 2025

2/10 Terrible

Raymond

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for 4 days! The A/C in the room was broken. One of the female staff members that worked in the gift was extremely rude and mean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Heather

Stayed 6 nights in Oct 2025

10/10 Excellent

Sheridan Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and clean. The staff was super nice and accommodating! Loved everything about it. Will return next year!
Stayed 6 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot express how amazing it was staying here. The staff, service, entertainment, food, drinks, hospitality.. just everything! My only complaint is the hot water was out for 2 days and it was an inconvenience and the beach wasn’t pretty. We would definitely go back.
Stayed 3 nights in Nov 2025

4/10 Poor

David

Liked: Cleanliness, amenities, property conditions & facilities
There wasn’t hot water for 3 days in the hotel, not only my room but the entire hotel, it is just hard to believe that they couldn’t solve this problem. When I arrive at 3 pm my room wasn’t ready I had to wait 30 minutes. The staff is great, super friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Jocelyn Joana, Los Angeles

Stayed 2 nights in Nov 2025

8/10 Good

Jacque

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no beach access from pool, went two days with no hot water. This is a small resort which has its pros and cons. Needs more dining options. Steakhouse served 16 of us raw steaks, even after sending them back they were still raw. Mexican and Italian restaurants were very good. Staff was exceptional!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Zina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have nothing else to say than everything was perfect. The staff is very welcoming and so kind. Great food, awesome activities, a very good spa and just overall all a perfect experience.
Stayed 7 nights in Nov 2025

10/10 Excellent

Stefan

Stayed 1 night in Oct 2025

8/10 Good

Timothy raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great/friendly staff. Excellent food
Stayed 6 nights in Nov 2025

8/10 Good

Cole T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very kind staff, food was okay, but no hot water the last two days of trip.
Stayed 6 nights in Nov 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No it didnt
Stayed 1 night in Nov 2025

6/10 Okay

Tina

Travelled with family
Disliked: Amenities
They said service dogs were allowed . Before I booked on Exspedia check in went great . Then after we checked in every eating facility said service dogs were not allowed. So my husband quickly tried to get food . They allowed him to fill a tiny styrofoam box at the buffet . He grabbed chocolate and chocolate bon bons at the resort . To run back to his service dog that was in our room. He went to the bathroom while I was running down to get my food.His service dog got into his chocolate and I had to transport his service dog to emergency. Then my husband refused to eat or drink and blamed himself. After my husband then went into a cardiac distress , no one took me serious at the hotel , I told them I needed to get my husband food right away I waited hours. I had to beg the bartender to please blend fruit in a blender , with salt and sugar. So he wouldn’t die from his diabetes from not eating. Then I tell the manager my husband is in medical distress and he calls me and says Oh I have good news you can now bring your service dog to the restaurants. I said thanks but I think he is dying. So for an extra charge they offered doctor assistance.My husband turned purple they said he needed to go to the emergency room. But by that time he was not coherent . This caused an incredible serious situation. The manager said he cannot die in the hotel. So I got emergency services to transport him to a hospital. The hotel took no responsibility In any fashion.
Stayed 2 nights in Nov 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

James

Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great for the price and location !
Stayed 3 nights in Nov 2025

2/10 Terrible

Jon

Disliked: Cleanliness, amenities, property conditions & facilities
It was insect infested, elevators didn’t work, unruly guests that were not contained by the staff, NO PARKING FACILITIES and not mentioned anywhere, terrible food. Long waits at check in. Staff unresponsive with noisy neighbors. Overall, one of the worst managed hotels I’ve ever stayed at.
Stayed 2 nights in Nov 2025