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Occidental at Xcaret Destination - All Inclusive

4.0 star property

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
7 outdoor pools, pool loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(425 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(43 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2762 out of 5259 reviews
Rating 8 - Good. 1202 out of 5259 reviews
Rating 6 - Okay. 705 out of 5259 reviews
Rating 4 - Poor. 329 out of 5259 reviews
Rating 2 - Terrible. 261 out of 5259 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Diana Yadira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was not great.
Stayed 5 nights in Jan 2026

4/10 Poor

Myoung Ha

Stayed 7 nights in Dec 2025

8/10 Good

Alicia, Bothell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, very safe resort, placed into the jungle with friendly spider monkeys coming onto our balconey everyday, beautiful, well maintained, great pools. Nice but small beach. Food good but not great. Many nice bars. Has tennis courts, basketball court. Great staff. Some music, dancing. Next to Xcarat, 10 min from Xplor. The only downside is only two places in the entire resort know what is going on and how to sign up or where things are, neither of which was guest services or the front desk, and their online schedule, the only one available, was repeatedly incorrect. No other employee knows what is going on and multiple employees repeatedly gave us incorrect information.
Stayed 7 nights in Dec 2025

10/10 Excellent

Darnell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful! Buffet was really good....changed up throughout our stay. was AMAZING to see all the "wildlife" monkeys, deer, birds, lizards, iguanas and so much more. Excaret Park was a wonderful add in....although the site says it is a 15 min walk from the hotel...that is not true...maybe 6, really close! SHOUT OUT to Perla at the concierge desk she was so personable, friendly and very helpful
Stayed 9 nights in Dec 2025

8/10 Good

Ellie, Fort Nelson

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has amazing wildlife it’s great if you have kids. The location next to Xcaret Park is so convenient there is so much to do there! We stayed over Christmas and New Years. We stayed in building 18 in room 18101 it was close to the pool. We had great a/c, hot water and room service. The resort is huge be prepared to walk a lot! The à la cart restaurants were ok. If you’re going with a group bigger than 6 people be prepared to not be seated together or even close to your party. This happened to us on all 3 occasions we booked. The buffets were good lots to choose from. Best tip is go right when they open the food is the freshest then. The beach buffet is wonderful and Jonathan was awesome he works the breakfast shift. Monica works the breakfast shift in the main buffet and she was so wonderful too! We only got told about the vacation club once and it was very informal and no pressure. I would recommend this resort to others.
Pool with swim up bar
Lower lobby
Pool outside our room
Monkeys in the arrival lobby
Stayed 14 nights in Dec 2025

10/10 Excellent

Laraina

Liked: Cleanliness, staff & service, property conditions & facilities
Occidental at Xcaret offered one of the best all inclusive experiences with multiple restaurants, bars, a club, an archaeological site and even wild animals on the property such as spider monkeys, iguanas and coati’s. The staff were very friendly, the property was clean and the rooms were spacious and comfortable.
Stayed 3 nights in Dec 2025

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the wild life!
Stayed 7 nights in Dec 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, sometimes they forgot one bath towel but the room was clean. 5/5
Stayed 11 nights in Dec 2025

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel while a little outdated, it’s beautiful. The nature around and the whole ecosystem is very nice. The food is decent and the service is great. Worth the price.
Stayed 7 nights in Dec 2025

10/10 Excellent

Gary Peter

Stayed 9 nights in Dec 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is wonderful! The environment is beautiful. I love how close it is to Xcaret park! The room was average. There was some kind of scent plug in or something that bothered my allergies, but I couldn't find it our whole stay. To be fair, I should have called to let them know, but i just delt with it. The food was my least favorite of all our resort stays. You're not going to starve, but nothing to get excited about. Omlet station was best for breakfast, and the Italian restaurant was the best of reservation dinners. Overall we enjoyed our stay! If friends wanted to experience we'd come back, but it's not my first choice.
Stayed 4 nights in Oct 2025

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely. Paradise !
Stayed 11 nights in Dec 2025

2/10 Terrible

Daniel

This is one of the worst investments of money I have encountered.
Stayed 8 nights in Oct 2025

6/10 Okay

Venrose

Stayed 3 nights in Dec 2025

10/10 Excellent

Siera

Stayed 7 nights in Dec 2025

8/10 Good

Lisa Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. An à la carte breakfast/lunch option would be nice in addition to the buffets. We loved being right next door to the park. The pools were beautiful and kept very clean. Lots of wildlife and a beautiful resort.
Stayed 7 nights in Dec 2025

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were in building 22 (Expedia). Andrea was amazing in assure everyone in our group had everything we needed! This is my third time to Xcaret, and it was the best time! The buffet food was amazing and even better, we thought, than the a la carte restaurants. They now have a kids splash pad and playground our 3 year old adored. The monkeys and other animals were all over the place and very interactive! The beach was perfect for a toddler. I highly recommend this hotel for your Playa del Carmen visit!
Stayed 7 nights in Dec 2025

8/10 Good

Adam, Farmington Hills

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

Martin, Repentigny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, cleaness. Animams, lobby, localisation.
Stayed 10 nights in Dec 2025

10/10 Excellent

Daniel, Quincy

The facilities were located right in the jungle. It’s great because you get to surrounded by animals (monkey, coatis, iguanas, and macaws) and nature. There were a couple of Mayan archaeological sites as well. Beach is nice and safe for the kids.
Stayed 7 nights in Dec 2025

10/10 Excellent

laurie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental.
Stayed 7 nights in Dec 2025

10/10 Excellent

Karen S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly!!
Stayed 7 nights in Dec 2025

8/10 Good

Jacqueline Patricia

Stayed 14 nights in Nov 2025

10/10 Excellent

Sharon

Stayed 10 nights in Dec 2025

10/10 Excellent

Lucas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good. It is far from the airport so book a shuttle. The food was average but edible and service was good. If you want beach, maybe stay closer to the core of Cancún. The lagoon and snorkelling were wonderful.
Stayed 8 nights in Dec 2025