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Occidental at Xcaret Destination - All Inclusive

Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Private beach, white sand, beach towels, beach massages

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive

Explore the area

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Place, Xenses Park
‪17 min walk‬
Place, Xcaret Eco Theme Park
‪19 min walk‬
Place, Xplor Theme Park
‪3 min drive‬

Room options

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Excellent

Garden view
90 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Studio Suite

Good

Garden view
47 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

Exceptional

Garden view
40 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

Good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room

Very good

Garden view
32 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
47 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Exceptional

Garden view
40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
90 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

Exceptional

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

24 May - 25 May

About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

Cenote Santa Cruz - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xcaret Eco Theme Park - 19 min walk - 1.6 km
Xplor Theme Park - 3 min drive - 1.8 km
Río Secreto - 4 min drive - 2.8 km

Getting around

Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
‪El Xentral - ‬10 min walk
‪The Buffete - ‬3 min walk
‪Arriba Baja - ‬17 min walk
‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.

El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.

Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.

Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

Limited gourmet or à la carte dining

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Tennis rackets

Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
11 bars/lounges
11 restaurants
2 poolside bars
A coffee shop/cafe
Snack bar/deli

Restaurants on site

D' Oriental
El Pescador
La Hacienda
Los Olivos
Steak House

Things to do

2 outdoor tennis courts
7 outdoor pools
Air hockey
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Evening entertainment
Free children's club
Free water park
Gym
Hiking/biking trails
Mini golf
Nightclub
Playground
Sauna
Shopping centre
Snorkelling

Family friendly

7 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Free children's club
Free water park access
Grocery/convenience store
In-room cot
Lifeguards on site
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre

Outdoors

Beach towels
Garden
On a private beach
Pool loungers

Spa

Aromatherapy
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Swedish massages

Accessibility

No lift

At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Towels provided

Entertainment

37-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free stocked minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

Cashless transactions are available

Some water is reused through a grey water recycling system

Safety features at this property include a smoke detector, a security system, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive

Occidental Grand Xcaret

Occidental Xcaret Destination All Inclusive Playa del Carmen

Occidental Xcaret Grand

Xcaret Grand Occidental

Occidental Xcaret Destination Playa del Carmen

Occidental Grand Resort All Inclusive

Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8/10 Good

Erica

Travelled with partner

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

great beach, proximity and ease of access to xcaret park was amazing, we spent mornings at the park and afternoons at the beach; food was pretty good but not great options for vegans/vegetarians - I made do but it wasn't always easy/clear and restaurants seemed to not be able to accommodate/have vegan options; would be 5/5 if the food was better but otherwise, amazing place.

Stayed 5 nights in Feb 2026

4/10 Poor

Betzabeth

Travelled with partner

22 Feb 2026

Disliked: Cleanliness, amenities

Staff was friendly and nice but amenities were awful. It was so hard to get towels restocked and we never got anything else in the restroom restocked (soap bars, vanity kits, shower caps). I waited 5 days for a bathroom mat. They also make you reserve dinners that are going to be outside the buffets but only allow you to do them 72 hours in advanced. You have to do them in person from 7am-6pm and there are no exceptions. Who has time to visit this desk with one employee and a line out the door 3 times during a week stay? It is ridiculous. Things are not well organized, places don’t stay open to adhere to customers, and you have to plan all your outings based on when things will be open at the resort to ensure you eat and get pool towels. The biggest downfall is the food and drinks. The drinks are all fake and nothing is natural. They water down their alcohol so much and add fake color and syrups to everything. My husband and I both got food poisoning at the beginning of the trip. Not only did we get really sick but the pharmacy in the hotel is soooo over priced. I had to buy some stomach medicine and it was $500 MX. When we went to town, I restocked on the same medicine and it was $120 MX. Nothing but the buffets, restaurants, and rooms are air conditioned or have fans. I’d you want any relief from the heat, you would have to go back and hang out in your room. I would not recommend anyone to stay here and the 2 stars are because the most staff was nice and friendly.

Stayed 7 nights in Feb 2026

10/10 Excellent

Leigha

21 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great service, great resturants, great beach area. Loved the monkey's waking us up every morning. We will be back!

Stayed 6 nights in Feb 2026

4/10 Poor

Robert

21 Feb 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

Monica Silvana

Travelled with family and small children

21 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great place to enjoy some days off. Great food and service was excellent.

Stayed 6 nights in Feb 2026

10/10 Excellent

Gabriele

21 Feb 2026

Liked: Cleanliness, property conditions & facilities

The Staff were great! We had a family trip and all the staff were gentle and very help full! The resort has só much to do! We loved it

Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy

20 Feb 2026

Stayed 14 nights in Feb 2026

8/10 Good

Bert

Travelled with family and small children

20 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Fun relaxing time!

Stayed 6 nights in Dec 2025

David, Rockford

19 Feb 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Joanne Van Engelsdorp

Travelled with partner

19 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely great. Our first room was not near trees and we asked for a change before we unpacked and they accommodated us for a fee. We had monkeys and birds come by daily in building 21. All the staff were friendly and nice. The buffets were fine, no food sickness, no flies. A carts were good. Show at 9:30pm and a nightclub. We tipped in pesos ($20,50,100) and we tipped all kinds of service and workers just for fun. I did not feel pressured to tip. If you wake up before 9am you can find a chair somewhere (three pools, two ocean spots). Snorkling was great, lifeguards were helpful, the fish were amazing. Everything is far so bring good walking shoes. There is a Trolly if you are patient. Walkways, pools, restaurants are accessible. The park next door was incredible and worth every penny. You can walk or boat there and return for activities if you don’t get it all done in one day. The only constructive criticism I have is the inability to book a room in the building you want and I do not like the deer in a pen. They did not look happy or healthy and other deer were walking around the park free and friendly. The wildlife here is off the charts!!! I loved this place. Been to many countries and Mexico over 10 times. This spot is a gem if it’s you are into walking, adventure and wildlife!

Stayed 10 nights in Feb 2026

4/10 Poor

amariah

18 Feb 2026

Disliked: Cleanliness, property conditions & facilities

Bedspread was dirty upon check in. No beach access except the small bay. It is much, much smaller than it looks in pictures. It is NOT all-inclusive. Coffees are extra. Lobster is extra. There are beach chairs, but not enough. And only "club" members are allowed to use 3/4 of the chairs. There are several restaurants, reservation only. You reserve the day before, but not more than 2 days. The restaurants were usually all booked during our 8 night stay. The food at the restaurants was pretty terrible except the oriental. The steakhouse was the worst. The steak had the texture of a kitchen sponge.

Stayed 8 nights in Feb 2026

6/10 Okay

Tamara

18 Feb 2026

Liked: Cleanliness

The food was good but the buffet got boring same food daily. The pool snack bar seemed better at lunch. The Asian restaurant was the best for reserved dinners. Italian was ok, presentation was nice but small quantities and long wait. The resort lacks activities we did get bored. We only left once to the Xcaret park. When they say pool party it’s only a couple games. Music was only played for half the day at the pool and beach. We had 11 people in our group with kids all ages and 6 adults .The shows were a hit and miss. The Kareokee was awful. The singer in the lobby area could be so much better. Rooms were good and kept clean with the fridge stocked daily. The resort lacks a coffee shop. The wildlife was the best part, very unique as they roam freely. The resort is too far away to do most excursions. The grounds are well kept.

Stayed 5 nights in Feb 2026

10/10 Excellent

Stefan, kingston

17 Feb 2026

Stayed 7 nights in Dec 2025

8/10 Good

Maribel

Travelled with family

17 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Scenery and swimming pools

Stayed 6 nights in Feb 2026

10/10 Excellent

James

17 Feb 2026

Stayed 10 nights in Feb 2026

6/10 Okay

Mary Jane

17 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Food

Stayed 3 nights in Feb 2026

8/10 Good

Renae Yevette Yelle

Travelled with partner

17 Feb 2026

Liked: Cleanliness, property conditions & facilities

Staff are ALWAYS excellent! This was our 4th visit, we've stayed on the 2nd and 3rd level the previous visits, this time we were on the ground level and noticed bug bites when waking in the morning, mainly on our legs. We did find and killed mosquitos in the shower each time we used it. Otherwise, the room was cleaned and stocked daily. Relaxing dress code for ala carte restaurants for men was an improvement as we didn't have to pack as much clothing. The change to the Pacos Tacos menu was a disappointment as we loved the tacos cowboy and the spicy clear sauce they used to serve. LOVE LOVE LOVE the beach club for breakfast and the grill chef (woman) was INCREDIBLE! Omelets and eggs were our daily breakfast. Pools were, as always, beautiful and clean. Lagoon is also always beautiful but packed around lunch and through the afternoon, so it becomes harder to swim. We will be back again, someday.

Stayed 6 nights in Feb 2026

Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

View all photos for Junior Studio Suite

Junior Studio Suite

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level)

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge)

View all photos for Deluxe Room

Deluxe Room

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

Deluxe Unlimited Xplor Xperience - Basic Entrance

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Occidental at Xcaret Destination - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

You need to know

We should mention

Property is also known as

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

Very good

8.8/10