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Occidental at Xcaret Destination - All Inclusive

4.0 star property

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
11 restaurants, dinner served, seafood
Exterior
1 bedroom, premium bedding, down duvets, free minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

Royal Suite (Level)

8.6 out of 10
Excellent
(18 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.8 out of 10
Good
(46 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(402 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Cafeteca - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2632 out of 5085 reviews
Rating 8 - Good. 1163 out of 5085 reviews
Rating 6 - Okay. 693 out of 5085 reviews
Rating 4 - Poor. 327 out of 5085 reviews
Rating 2 - Terrible. 270 out of 5085 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiara Liz Sosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes lot of activities to do
Stayed 4 nights in Sep 2025

10/10 Excellent

Yanely Desiree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time visiting Mexico, and the hotel provided us with a very positive experience. The food was good, and the staff was friendly and attentive. We did encounter a small issue with our room—we had paid for a Deluxe King but were given a Double Queen instead. The exterior could use some improvement, but overall, the service was very good.
Stayed 3 nights in Sep 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nature
Stayed 3 nights in Sep 2025

4/10 Poor

Shire

Stayed 7 nights in Sep 2025

6/10 Okay

Itzel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kitchen staff was not too friendly. Food quality was not always the best.
Stayed 3 nights in Sep 2025

8/10 Good

juan

Travelled with partner
Liked: Staff & service
didnt like the room service specially couldnt go out on the valcony and relax do to not being clean and monkeys doing their needs out on the valcony. no indoor pools.
Stayed 5 nights in Sep 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Rosmarys Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Not a 5 star hotel but for the price you can't beat it
Stayed 4 nights in Sep 2025

6/10 Okay

Lilybeth Santos, union

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was always clean . Staff very friendly . We don’t like the food in the restaurants ( ok but no quality )and buffet Limited and repetitive choices . Need more lively in activities .
Stayed 5 nights in Sep 2025

6/10 Okay

Arvin Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is quite nice, but 3 things bring it down in my opinion. 1) Everyone is trying to sell you a timeshare, even the folks you make restaurant reservations with 2) The food is not that great and lastly, the staff gives conflicting information in regard to restaurant hours and what days they are open or closed to guests.
Stayed 3 nights in Sep 2025

8/10 Good

Diana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the área. I was just sadden that my fiancé try to arrange something at the resort to ask for my hand in marriage proposal and no one reach out or try to help out from staff.
Stayed 4 nights in Sep 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to visit.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Family friendly excellent value for the money
Stayed 6 nights in Sep 2025

8/10 Good

Ismaeel Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property features a unique and diverse landscape incorporating animals throughout the property and beautiful views of the ocean. Unfortunately the vacation club staff and the scam sales tactics of the team. Do you leave a bit of a sour taste paired with dinner reservations, not being upheld and not being offered the site offers 11 restaurants with three bars, however we found in our stay that most restaurants are not open for example on our first night we were able to go to Paco’s tacos however this restaurant did not open for the duration of our stay (5 days). Furthermore, we found the food quality to be ok, with plenty of options. We would hope this site could incorporate an app that would allow for dinner reservations without the need of seeking a concierge. On our second day, we were also given horrible direction on how to book our dinner reservations after showing up at the lobby guest services. Staff had suggested that we should return back to our room lobby 22 as they would be willing to accept our dinner reservations, staff advised that we could do this anytime before 4 PM however, when we want to make our dinner reservations at 145 Stafford stated that all restaurants were now reserved. Leaving us one night down for the international restaurants and having to settle for the al a carte buffet. Overall, we would return back to the resort however we would avoid the vacation club.
Stayed 5 nights in Sep 2025

6/10 Okay

Michael, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
Stayed 10 nights in Sep 2025

4/10 Poor

Josue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I don’t know if it’s because it’s low season but staff was not helpful, when you wanted to get food at the buffets they always “ran out” of the good stuff and the good restaurants don’t open everyday.
We had issues with AC
Good pools
Beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Lorena

Stayed 3 nights in Sep 2025

10/10 Excellent

Jack Harris, aurora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff was wonderful!
Stayed 8 nights in Sep 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Mandi V

Stayed 7 nights in Aug 2025

6/10 Okay

Luis

Liked: Staff & service
Pools full of mold
Stayed 7 nights in Sep 2025

8/10 Good

Antonio Aguilera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a nice time, the only thing i would make some improvement is the food. I believe the hotel can do better with the buffet food. I found myself not liking anything. I know is mexico, but people from all over the world travel there so a variety of food would be nice and that actuallt taste good.
Stayed 7 nights in Sep 2025

10/10 Excellent

Alma

Stayed 4 nights in Sep 2025

8/10 Good

alicia, Nanaimo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed for 6 nights. Pros: Walkable, lots to do in terms of activities, staff was polite and helpful, multiple areas to eat/drink, close to xcaret park. Tons of animal sightings, place is physically beautiful. You could rent sports equipment, snorkel, go to the spa ($$), participate in dance lessons, workouts, etc. Cons: The shower was finicky, the room smelled musty until we aired it out, some places only open occasionally or closed early. We didn't get a welcome tour (maybe because we arrived too late? 7pm?) so there was some exploring we had to do to find out where to go/what was open. Food was consistent at all buffets, with small variability. It wasn't top tier but there was always something to eat. When you book you get some options to book vouchers for the a la carte restaurants. We chose El Pescador (2/5) and La Hacienda (4/5). Pretty sure my travel buddy got food poisoning from El Pescador, and it was the poorest service we received. La Hacienda was friendly and the food was nice. Service was great. I would 100% come here again. :)
Stayed 6 nights in Sep 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very good place ti stay
Stayed 7 nights in Sep 2025