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Occidental at Xcaret Destination - All Inclusive

4.0 star property

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Interior entrance
7 outdoor pools, pool loungers, lifeguards on site
7 outdoor pools, pool loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive

Explore the area

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Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.8 out of 10
Good
(65 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(440 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 19 min walk - 1.6 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Río Secreto - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2797 out of 5325 reviews
Rating 8 - Good. 1217 out of 5325 reviews
Rating 6 - Okay. 717 out of 5325 reviews
Rating 4 - Poor. 329 out of 5325 reviews
Rating 2 - Terrible. 265 out of 5325 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

FAN

Travelled with family and small children
Liked: Cleanliness, amenities
Great room and service. Perfect location to get to Xcaret! The beach and bar was very nice. The food is not bad,and also not excellent. You get what you paid for.
Stayed 4 nights in Feb 2026

10/10 Excellent

Lisa Amelia

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very friendly staff, great food
Stayed 7 nights in Feb 2026

10/10 Excellent

Olivia

Stayed 3 nights in Feb 2026

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was stellar. Highly recommend.
Stayed 14 nights in Feb 2026

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at the Occidental resort. The beach was lovely and clean, the food was delicious and varied, and the property was massive! We loved all the creatures and nature that were around us. A special thank you to Hanssen, the guest services manager, for making our stay so worthwhile. I've never met someone so dedicated to providing a positive customer experience. Also, the omelette chef Hugo who works at breakfast deserves a raise! He makes the most consistently delicious omelette in the world. You can tell he's a real pro chef.
Stayed 7 nights in Feb 2026

10/10 Excellent

Christopher

Stayed 10 nights in Jan 2026

6/10 Okay

Steven

Stayed 10 nights in Feb 2026

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Overall very good. Just a disappointing room as no balcony, curtains wouldn't close to block out light & some building noise. Wonderful staff & good food. Big bonus to have the park nextdoor & great evening show.
Stayed 7 nights in Feb 2026

2/10 Terrible

Mercedes Elizabeth Rauda

Liked: Cleanliness
We were trading to get tickets just for the shows at the park and they said didn’t have tickets just for the shows when they do !!! Food is terrible they have no beach what they have isn’t good so I would never go there never ever again
Stayed 3 nights in Feb 2026

10/10 Excellent

Berend

Liked: Cleanliness, amenities, property conditions & facilities
It was all great
Stayed 5 nights in Feb 2026

10/10 Excellent

Ruby Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional in all of their duties. Everyone from kitchen, janitorial and admin very professional, kind and informative.
Stayed 9 nights in Feb 2026

10/10 Excellent

Sharla Dwan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Staff, food, accommodations. But what stands out the most is how it feels like you’re in the jungle. So much trees, vegetation and wildlife made it feel all the more tropical and unique. Plus having Xcaret right attached, always gave us something to do without even leaving the resort. I’d definitely go back again.
Stayed 7 nights in Feb 2026

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This resort delivered. It was beautiful and full of wildlife throughout the property.
Stayed 6 nights in Feb 2026

8/10 Good

Keli, LaHave

Stayed 14 nights in Feb 2026

8/10 Good

Sofia Mikaela

Room is clean
Stayed 5 nights in Feb 2026

4/10 Poor

Irina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We are very well traveled, and have been to other resorts all over the world and in Mexico. Although the area is pretty, the rooms are clean, the beds are comfortable, the food and the service at the restaurants is very poor. A lot of foods that are overcooked or very blend, you can come to a buffet and barely find anything to eat. A lot of Luke warm/ cold foods on the bar. At restaurants, the menus have very few options, long wait times for the food to come out, and no servers to refill your drink or check on you after they take your order. The beach was also very mediocre. Much smaller than we imagined from the photos.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jani

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and we really enjoyed the amenities!
Stayed 11 nights in Feb 2026

8/10 Good

Jimmy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This resort is almost perfect! Such an incredible property, the only complaint if you can call it that is the pool hours could be a little longer. Regardless, we will be back
Stayed 9 nights in Feb 2026

6/10 Okay

Heath

Travelled with family and small children
Disliked: Cleanliness, amenities
The rooms are noisy you can hear your neighbor's talking showering in building 12 beds are extremely uncomfortable double beds for a couple are not fun hard to get dinner reservations had to ask for qaters and towels as the staff didn't restock them and i tipped $20 on the first day the fridge didn't work
Stayed 7 nights in Feb 2026

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great beach, proximity and ease of access to xcaret park was amazing, we spent mornings at the park and afternoons at the beach; food was pretty good but not great options for vegans/vegetarians - I made do but it wasn't always easy/clear and restaurants seemed to not be able to accommodate/have vegan options; would be 5/5 if the food was better but otherwise, amazing place.
Stayed 5 nights in Feb 2026

4/10 Poor

Betzabeth

Travelled with partner
Disliked: Cleanliness, amenities
Staff was friendly and nice but amenities were awful. It was so hard to get towels restocked and we never got anything else in the restroom restocked (soap bars, vanity kits, shower caps). I waited 5 days for a bathroom mat. They also make you reserve dinners that are going to be outside the buffets but only allow you to do them 72 hours in advanced. You have to do them in person from 7am-6pm and there are no exceptions. Who has time to visit this desk with one employee and a line out the door 3 times during a week stay? It is ridiculous. Things are not well organized, places don’t stay open to adhere to customers, and you have to plan all your outings based on when things will be open at the resort to ensure you eat and get pool towels. The biggest downfall is the food and drinks. The drinks are all fake and nothing is natural. They water down their alcohol so much and add fake color and syrups to everything. My husband and I both got food poisoning at the beginning of the trip. Not only did we get really sick but the pharmacy in the hotel is soooo over priced. I had to buy some stomach medicine and it was $500 MX. When we went to town, I restocked on the same medicine and it was $120 MX. Nothing but the buffets, restaurants, and rooms are air conditioned or have fans. I’d you want any relief from the heat, you would have to go back and hang out in your room. I would not recommend anyone to stay here and the 2 stars are because the most staff was nice and friendly.
Stayed 7 nights in Feb 2026

10/10 Excellent

Leigha

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great resturants, great beach area. Loved the monkey's waking us up every morning. We will be back!
Stayed 6 nights in Feb 2026

4/10 Poor

Robert

Stayed 5 nights in Feb 2026

10/10 Excellent

Monica Silvana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to enjoy some days off. Great food and service was excellent.
Stayed 6 nights in Feb 2026

10/10 Excellent

Gabriele

Liked: Cleanliness, property conditions & facilities
The Staff were great! We had a family trip and all the staff were gentle and very help full! The resort has só much to do! We loved it
Stayed 6 nights in Jan 2026