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Occidental at Xcaret Destination - All Inclusive

4.0 star property

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
7 outdoor pools, pool loungers, lifeguards on site
Private beach, white sand, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level)

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge)

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(415 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2703 out of 5190 reviews
Rating 8 - Good. 1182 out of 5190 reviews
Rating 6 - Okay. 706 out of 5190 reviews
Rating 4 - Poor. 330 out of 5190 reviews
Rating 2 - Terrible. 269 out of 5190 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Emily, miami

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente. La limpieza, la atencion, Siempre estaban pendiente de nuestras necesidades.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sarah A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
By far the best feature of this resort was the close proximity to XCaret park and the unlimited access option that we chose.
Stayed 7 nights in Nov 2025

8/10 Good

Natalie Margaret Lynn

Stayed 6 nights in Nov 2025

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Great food! Best beach!
Stayed 7 nights in Nov 2025

8/10 Good

Luis

Liked: Cleanliness
Beautiful grounds and wildlife in the property
Stayed 7 nights in Nov 2025

10/10 Excellent

lenka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort!
Stayed 4 nights in Oct 2025

10/10 Excellent

Brian

Stayed 3 nights in Oct 2025

8/10 Good

Gloria

Stayed 5 nights in Oct 2025

10/10 Excellent

Crystal Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was supposed to be VIP. Last stay there as VIP I had a fruit basket in the room and a bottle of wine. I did not have that this time. Also speciality dinning was limited
Stayed 6 nights in Nov 2025

10/10 Excellent

Priscilla Michelle, Ontario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, friendly staff
Stayed 6 nights in Nov 2025

8/10 Good

Victoria

Everything was
Stayed 4 nights in Nov 2025

10/10 Excellent

Myrna Angelica Mora

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort! Absolutely loved and enjoyed my stay. Food was great, super clean facilities, the service and attention from all the staff was outstanding!!! Can't wait to go back!!
Stayed 3 nights in Oct 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
Stayed 6 nights in Nov 2025

4/10 Poor

Deontae

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I wanted to share my experience because I wish I knew these things before booking. Overall, this just wasn’t the best all-inclusive stay. The resort looked nice at first, but a lot of important details were lacking. The food was the biggest letdown. The buffet options weren’t great, and most of the food was consistently cold. Even our restaurant reservation dinners came out cold both nights, which made the meals disappointing instead of something to look forward to. There also weren’t many activities or any real daily schedule for guests, so unless you were paying for excursions, there wasn’t much to do. On top of that, employees were extremely pushy about selling upgrades and excursions, which became uncomfortable after a while. The room itself was clean, but there were no wash rags in the bathroom. We asked multiple times throughout the stay and didn’t receive any until the last night. Something that simple should not be difficult to provide. The biggest issue was how inconsistent the shuttle services were around the resort. If you’re not familiar with the property and you don’t get a proper tour, it’s very easy to get lost. At night, it’s extremely dark with almost no lighting on the walkways, which made getting back to our building frustrating and honestly a little unsafe. I expected more from this resort and would have liked to know these things beforehand. I hope this helps someone else decide.
Stayed 4 nights in Nov 2025

10/10 Excellent

Raul

Stayed 8 nights in Oct 2025

6/10 Okay

Patrick

Travelled with partner
The food in general was just okay. Hot stuff at the buffet wasn’t always hot, warm at best. Housekeeping wasn’t consistent in cleaning. Entertainment staff were friendly but could have used a bit more energy to get the guests involved with participating in activities.
Stayed 7 nights in Nov 2025

10/10 Excellent

Amanda Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean rooms and restaurants have good food!
Stayed 5 nights in Oct 2025

10/10 Excellent

Gonzalo

The staff was great!
Stayed 6 nights in Oct 2025

10/10 Excellent

Norma Selene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

6/10 Okay

Alexandra Muller

Liked: Cleanliness, staff & service
El hotel no es muy grande asi que sintie
Stayed 7 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
Stayed 5 nights in Oct 2025

10/10 Excellent

Pablo Vazquez

Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 4 nights in Nov 2025

2/10 Terrible

Michael Navarro

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Barcelo was trying to sell us a 25 weeks vacation package and they lied to us The said if we buy the $30.000 packs for 25 weeks we only have to pay $518 maintenance fee every time we use a week They never tell us the food wasn’t included So when we were about to sign the contract they told us otherwise.. I’m sharing this bc I don’t want this to happen to anyone else also they made us lose 5 hours on vacation.. worst hotel ever and I’ve been all over the place
Stayed 4 nights in Nov 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort with friendly staff and clean rooms. Tons to do in the area. Food was great. Highly recommend.
Stayed 7 nights in Oct 2025