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Occidental at Xcaret Destination - All Inclusive

Where to?

Dates

July 2025

August 2025

7 outdoor pools, pool umbrellas, pool loungers

Private beach, white sand, beach towels, beach massages

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Xcaret Eco Theme Park
‪16 min walk‬
Xplor Theme Park
‪4 min drive‬
Ferry to Cozumel
‪6 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Very good

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Good

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Exceptional

40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Good

47 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

90 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite (Level)

Very good

90 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Luxury Room (Royal Level)

Exceptional

40 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Studio Suite

Good

47 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room

Very good

32 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

Good

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

Exceptional

32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

14 July - 15 July

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

14 July - 15 July

About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xplor Theme Park - 4 min drive - 1.8 km
Ferry to Cozumel - 6 min drive - 2.2 km
Playa del Carmen Main Beach - 13 min drive - 10.9 km
Playacar Golf Club - 14 min drive - 9.2 km

Getting around

Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
‪Festival Grand Buffet - ‬9 min drive
‪Cafeteca - ‬7 min drive
‪The Buffete - ‬11 min walk
‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.

Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.

Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

Limited gourmet or à la carte dining

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Tennis rackets

Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
11 bars/lounges
11 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

D Oriental
El Pescador
La Hacienda
Los Olivos
Steak House

Things to do

2 outdoor tennis courts
7 outdoor pools
Air hockey
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Evening entertainment
Free children's club
Gym
Mini golf
Playground
Sauna
Shopping centre
Snorkelling

Family friendly

7 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Free children's club
Free cot
Grocery/convenience store
Lifeguards on site
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre

Outdoors

Beach towels
Garden
On a private beach
Pool loungers
Pool umbrellas

Spa

Aromatherapy
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Towels provided

Entertainment

37-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free stocked minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 2.97 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system, and outdoor lighting

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

Occidental All Inclusive

Occidental Grand Xcaret

Occidental Xcaret Destination All Inclusive Playa del Carmen

Occidental Xcaret Grand

Xcaret Grand Occidental

Occidental Xcaret Destination Playa del Carmen

Occidental Grand Resort All Inclusive

Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Maya

Travelled with partner

1 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

I’m coming back!!!

Stayed 2 nights in Mar 2025

2/10 Terrible

Ivan

Travelled with family

1 Apr 2025

Liked: Staff & service

Disliked: Cleanliness

Restaurants require pants and closed shoes, they require reservations most of them. Has 3 buffets, serving american food. Pools were dirty and no maintenance personnel cleaning them. Every time you walk out of your room, theres personnel trying to get you to buy their memerbership (time share). It became annoying after the first 3 times. The small beqch area is about the only good thing about this place.

Stayed 3 nights in Mar 2025

8/10 Good

Juan E

Travelled with partner

1 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

Es excelente para vacacionar y estar en contacto con la naturaleza. Deben de presentarse más atención a la limpieza de la habitación, la calidad de las toallas y las habitaciones estén reparadas de todo lo que esté dañado o no funcione correctamente

Stayed 4 nights in Mar 2025

8/10 Good

Rosalba

Travelled with family

1 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

The checkin was too long

Stayed 3 nights in Mar 2025

10/10 Excellent

Susan Irene Frances, Edmonton

1 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The resort is very wonderful with the Jungle and wildlife very welcoming. The resort is huge alot of walking not enough cart stops.Smoking was designated but but wasnt a problem. Food not catered as much for Canadian cusine but alot of mexican but was Plentiful.

Stayed 10 nights in Mar 2025

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the accessibility in this hotel. It was easy to get places and had very friendly staff.

Stayed 5 nights in Mar 2025

8/10 Good

Pedro J Cabrera

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, the room service was not great, barely any options to choose from if you order before 11pm.

Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with group

31 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is absolutely beautiful. The staff was very pleasant. The food was delicious and the views were gorgeous.

Stayed 4 nights in Mar 2025

8/10 Good

Claudia Barros

30 Mar 2025

Stayed 3 nights in Mar 2025

8/10 Good

Joseph

30 Mar 2025

Liked: Cleanliness

Stayed 5 nights in Mar 2025

2/10 Terrible

Mai-Anh Valérie

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT BOOK WITH EXPEDIA, hotel stay was lovely, but we had to pay almost double because Expedia did not send the right information to the hotel. I am extremely disappointment with the service my family and I recently experienced while using Expedia. We will no longer be using the service ourselves, nor will we recommend it to anyone we know. Our frustration stems from the fact that we booked our vacation through the app and properly selected the ages of our children during the booking process. Despite this, we were still required to pay for our children at the hotel. We felt completely trapped in this situation, as we had to pay extra for a vacation that was already very costly. While we understand that the hotel was not at fault—since they received incorrect information from Expedia—it did not make the situation any less stressful. What added to our frustration was that Expedia did not help us resolving this issue. Instead of offering credit for the extra costs, Expedia's response was to try to shift the burden onto the hotel. This lack of support left us feeling unsupported and taken advantage of. While we had a lovely stay at the hotel, we are deeply disappointed with how Expedia handled this issue, and unfortunately, this will be the last time we use Expedia for any travel arrangements after using it for years. We will also be advising our family and friends to avoid using this service moving forward.

Stayed 7 nights in Mar 2025

10/10 Excellent

Anja

Travelled with family and small children

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Resort! Friendly staff and lots of food choices. Loved the wild life!!! I wish the evening shows would have started a tad earlier..2130 was a little late for us. Nonetheless, we had an amazing time.

Stayed 5 nights in Mar 2025

6/10 Okay

Suguey

30 Mar 2025

Stayed 6 nights in Mar 2025

10/10 Excellent

Leslie Margarita

30 Mar 2025

Stayed 6 nights in Feb 2025

8/10 Good

Sarah

Travelled with family, Travelled with family and small children

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I stayed with our twins 11 year olds last week for one week. We stayed in building 22. The check in process was incredibly stressful and took forever. Make sure you double and triple check your entries in Expedia because ours were incorrect and it ended up costing us $1400 more when we got to the resort. All of the other staff members that we encountered were friendly and you could tell they worked very hard and enjoyed their jobs. Our room was cleaned appropriately every day and on the day I wasn't feeling well the maids brought me a case of water and the restaurant made sure I had something to eat (even though that's something they don't do unless you're in Royal). The grounds were beautiful and all of the animals absolutely enchanting. The number of pools was very nice and the swim up bar a double bonus although the drunk adults might turn you off. People from every age range and nationality were there during our trip and we enjoyed meeting new friends from all over the world. Everyone we met was friendly and we felt safe the entire time. This is our first time to Mexico with kids and I felt safe enough that they could walk alone from place to place. We went to Xcaret for 4 days which was exhausting but the kids loved it. Loved the proximity but be prepared to walk 15k steps a day because it is enormous. Food needs upgrade but we never had a "bad" meal. Great wait staff. Ok drinks. You get what you pay for. Would like full beach but lagoon was great for kids

Stayed 7 nights in Mar 2025

10/10 Excellent

ELIO

Travelled with family

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. I love it!

Stayed 7 nights in Mar 2025

2/10 Terrible

Chuck

29 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2025

6/10 Okay

Cliff

29 Mar 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Alright. Room flooded from above one night. So that was a sleepless night. Nothing offered just an oops sorry. We were disappointed at the royal level experience. Lot of obnoxious rowdy people who clearly want to be seen and heard and think their vacation is more important than everyone else’s.

Stayed 7 nights in Mar 2025

6/10 Okay

Anatoli

Travelled with partner

29 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed here 3 times. This used to be an expensive high quality resort, though not a luxury one. Quality of everything has decreased: on arrival shower head in bathroom did not stay in place, dmall damages are here and there across property, sea pool area was cleaned inconsistently, an employee entered our room without knocking. A Mexican MLM company had their retreat, cusing excited screaming in shared areas. So, a death of quality by thousand small cuts.

Stayed 9 nights in Mar 2025

6/10 Okay

Gregory

Travelled with family and small children

29 Mar 2025

Liked: Cleanliness

We brought our 3 year old and this resort was great for her. Since the beach area is a lagoon, she loved to wade around in the water on the soft sand without worrying about waves crashing. The proximity to Xcarte was great too, just a short walk, and our daughter loved all the animals (Coati,Capybara, Flamingos, Monkeys, Macaw). We didn't really care for the food, and have had much better experience at other resorts in the area, but over all we had a great time! The checkin process was very bad. took way too long to check in with a large line of people waiting.

Stayed 6 nights in Mar 2025

8/10 Good

bobbie

Travelled with family

29 Mar 2025

Liked: Staff & service, amenities

Best part was the Monkeys outside our room on the balcony the rest was average. Restaurant reservations- could only make them between 9-4 when we had excursions 7am-5pm. Wasn't given info on our added basic entrance to Xcaret so that was a waste of money we never go to use, on daily activities at the Hotel. room was ok small & shower wasn't cleaned well. food was ok in the buffet. Being bugged every time we would go to or from our room asking if we were new and when we came trying to sell stuff.

Stayed 6 nights in Mar 2025

8/10 Good

Michele

Travelled with family, Travelled with group

28 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall a fantastic and beautiful resort, the food could be better for sure but the taco place was good so we ate there every night.

Stayed 4 nights in Mar 2025

2/10 Terrible

Claudia

28 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos

Travelled with partner

28 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The nature.

Stayed 6 nights in Mar 2025

10/10 Excellent

Leslie

28 Mar 2025

Stayed 6 nights in Mar 2025

Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Royal Suite (Level)

Royal Suite (Level)

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level)

View all photos for Junior Studio Suite

Junior Studio Suite

View all photos for Deluxe Room

Deluxe Room

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge)

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

Deluxe Unlimited Xplor Xperience - Basic Entrance

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Occidental at Xcaret Destination - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

You need to know

We should mention

Property is also known as

Occidental at Xcaret Destination - All Inclusive Reviews