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Occidental at Xcaret Destination - All Inclusive

4.0 star property

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Private beach, white sand, beach towels, beach massages
7 outdoor pools, pool loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.8 out of 10
Good
(65 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(439 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 19 min walk - 1.6 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Río Secreto - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2818 out of 5355 reviews
Rating 8 - Good. 1219 out of 5355 reviews
Rating 6 - Okay. 718 out of 5355 reviews
Rating 4 - Poor. 332 out of 5355 reviews
Rating 2 - Terrible. 268 out of 5355 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location, beautiful scenic views and good sized resort that had lots paths and trails. The room was clean, the staff was friendly, and the food (especially the A' la carte restaurants) was great! Different "themes" each night kept the buffet from being the same each day.
Stayed 7 nights in Feb 2026

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with your family
Stayed 7 nights in Dec 2025

6/10 Okay

Gerardo

Travelled with partner
Liked: Cleanliness
Not really what I expected. It was not no front beach.
Stayed 2 nights in Feb 2026

10/10 Excellent

DAVIAN ALEJANDRO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great 👍 thank you everyone 🙏 ❤️
Stayed 7 nights in Feb 2026

8/10 Good

David, Rockford

Stayed 7 nights in Jan 2026

10/10 Excellent

Joanne Van Engelsdorp

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely great. Our first room was not near trees and we asked for a change before we unpacked and they accommodated us for a fee. We had monkeys and birds come by daily in building 21. All the staff were friendly and nice. The buffets were fine, no food sickness, no flies. A carts were good. Show at 9:30pm and a nightclub. We tipped in pesos ($20,50,100) and we tipped all kinds of service and workers just for fun. I did not feel pressured to tip. If you wake up before 9am you can find a chair somewhere (three pools, two ocean spots). Snorkling was great, lifeguards were helpful, the fish were amazing. Everything is far so bring good walking shoes. There is a Trolly if you are patient. Walkways, pools, restaurants are accessible. The park next door was incredible and worth every penny. You can walk or boat there and return for activities if you don’t get it all done in one day. The only constructive criticism I have is the inability to book a room in the building you want and I do not like the deer in a pen. They did not look happy or healthy and other deer were walking around the park free and friendly. The wildlife here is off the charts!!! I loved this place. Been to many countries and Mexico over 10 times. This spot is a gem if it’s you are into walking, adventure and wildlife!
Stayed 10 nights in Feb 2026

4/10 Poor

amariah

Disliked: Cleanliness, property conditions & facilities
Bedspread was dirty upon check in. No beach access except the small bay. It is much, much smaller than it looks in pictures. It is NOT all-inclusive. Coffees are extra. Lobster is extra. There are beach chairs, but not enough. And only "club" members are allowed to use 3/4 of the chairs. There are several restaurants, reservation only. You reserve the day before, but not more than 2 days. The restaurants were usually all booked during our 8 night stay. The food at the restaurants was pretty terrible except the oriental. The steakhouse was the worst. The steak had the texture of a kitchen sponge.
Stayed 8 nights in Feb 2026

6/10 Okay

Tamara

Liked: Cleanliness
The food was good but the buffet got boring same food daily. The pool snack bar seemed better at lunch. The Asian restaurant was the best for reserved dinners. Italian was ok, presentation was nice but small quantities and long wait. The resort lacks activities we did get bored. We only left once to the Xcaret park. When they say pool party it’s only a couple games. Music was only played for half the day at the pool and beach. We had 11 people in our group with kids all ages and 6 adults .The shows were a hit and miss. The Kareokee was awful. The singer in the lobby area could be so much better. Rooms were good and kept clean with the fridge stocked daily. The resort lacks a coffee shop. The wildlife was the best part, very unique as they roam freely. The resort is too far away to do most excursions. The grounds are well kept.
Stayed 7 nights in Feb 2026

6/10 Okay

MOISES

Travelled with partner
Liked: Cleanliness, amenities
The staff didnt clean our room for 2 days although i told the staff not to clean it the 2nd time because its our last day
Stayed 5 nights in Feb 2026

10/10 Excellent

Ju

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Building 12, the rooms from 122** ~1224*, the shower sink has terrible smell, we have to use towel to cover sink hole everyday.
Stayed 9 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean. Excellent staff. Amazing pools.
Stayed 5 nights in Feb 2026

10/10 Excellent

Stefan, kingston

Stayed 7 nights in Dec 2025

8/10 Good

Maribel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Scenery and swimming pools
Stayed 6 nights in Feb 2026

10/10 Excellent

James

Stayed 10 nights in Feb 2026

6/10 Okay

Mary Jane

Liked: Cleanliness, amenities, property conditions & facilities
Food
Stayed 3 nights in Feb 2026

8/10 Good

Renae Yevette Yelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff are ALWAYS excellent! This was our 4th visit, we've stayed on the 2nd and 3rd level the previous visits, this time we were on the ground level and noticed bug bites when waking in the morning, mainly on our legs. We did find and killed mosquitos in the shower each time we used it. Otherwise, the room was cleaned and stocked daily. Relaxing dress code for ala carte restaurants for men was an improvement as we didn't have to pack as much clothing. The change to the Pacos Tacos menu was a disappointment as we loved the tacos cowboy and the spicy clear sauce they used to serve. LOVE LOVE LOVE the beach club for breakfast and the grill chef (woman) was INCREDIBLE! Omelets and eggs were our daily breakfast. Pools were, as always, beautiful and clean. Lagoon is also always beautiful but packed around lunch and through the afternoon, so it becomes harder to swim. We will be back again, someday.
Stayed 6 nights in Feb 2026

10/10 Excellent

Gagandeep

Liked: Amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2026

10/10 Excellent

Jayde

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friends and I had a wonderful stay! The resort was gorgeous, the rooms were clean, and we were able to get a cot on short notice. The restaurants we were able to get a reso at were delicious and they had a wide variety of tasty drinks. Shoutout to Jarida, Paolo, and Julio for being so wonderful and Irais for the relaxing massage!
Stayed 5 nights in Jan 2026

10/10 Excellent

Keegan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and adequate for what we need. Staff was great. The lagoon was perfect for floating in during the hot afternoon. Walking straight from the resort to Xcaret park was a great perk.
Stayed 7 nights in Feb 2026

8/10 Good

Adriana Carolina Villavicencio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I liked the most: The hotel has an incredible amount of land. The gardens are beautiful, and there are many swimming pools. The beach is calm, perfect for children, and free of seaweed. Xcaret Park is located right next to the hotel, and you can easily walk there and enjoy all the activities the park offers. The buffet restaurant is very spacious and never feels overcrowded. Breakfast offers a wide variety of options, and the omelets are delicious. There are also convenience shops inside the hotel, which is very helpful if you forget anything. The nightly shows were entertaining, especially the Michael Jackson show and the Il Divo trio, which I loved. The musician who plays every night in the lobby also creates a very pleasant atmosphere. Points for improvement: The lunch options at the beach restaurant could be improved. The rooms are starting to show signs of age and need some renovation; our room also had a slight musty smell. The pools were very cold due to the time of year and were not heated, so very few people were swimming. I understand that heating such large pools can be complicated, but the children’s pool, which is small, should definitely be warmer during this season. Finally, the reception should improve the check-in process to make it faster and reduce unnecessary bureaucracy. Si me dices el nombre del hotel, puedo adaptarla para que sea más impactante y útil para otros huéspedes.
Stayed 7 nights in Feb 2026

10/10 Excellent

Tracy Hedrick

Stayed 7 nights in Feb 2026

6/10 Okay

Ahmad

Stayed 5 nights in Feb 2026

10/10 Excellent

Cassandra

Stayed 6 nights in Feb 2026

10/10 Excellent

Consuelo

Stayed 7 nights in Feb 2026

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s so nice to stay at this resort with so many animals, birds and lush flora and fauna. We paid for the added basic all inclusive Xcaret for our stay. Everyday we would spend a few hours at Xcaret, head back to the resort for lunch and beach and snorkeling. Always plenty to see and do with the resort and Xcaret.
Stayed 5 nights in Feb 2026