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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Reception
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Breakfast included

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(23 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

7.8 out of 10
Good
(191 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

View from property

Ocean Riviera Paradise All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2401)
The price is AU$356
for 1 room
includes taxes & fees
25 Aug - 26 Aug
Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Punta Esmeralda Beach - 12 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1986 out of 4194 reviews
Rating 8 - Good. 1047 out of 4194 reviews
Rating 6 - Okay. 588 out of 4194 reviews
Rating 4 - Poor. 275 out of 4194 reviews
Rating 2 - Terrible. 298 out of 4194 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

EMAD

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel are under remodeling so 1/2 of it is closed the room are dated and nothing work like AC , bathroom , tv etc
Stayed 6 nights in May 2025

4/10 Poor

Nicole Elizabeth

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Property was under construction and we were not notified. Half the amenities were not available and there was constant noise at the hotel.
Stayed 7 nights in May 2025

10/10 Excellent

Zlatomira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Half the resort was under renovation. Also, I was not aware that you had to pay extra for the kid's activities and our entire trip was for the kids.
Stayed 5 nights in May 2025

8/10 Good

Carolina, Houston

Travelled with family
Liked: Amenities
We had a great time
Stayed 7 nights in May 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so sweet. Everyone was so welcoming. We loved everything about this resort and we are definitely coming back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Angelina

Stayed 7 nights in May 2025

6/10 Okay

Yenise Longo

Travelled with partner
Liked: Cleanliness, staff & service
Entertainment, room service and restaurants at night were good, need reservation though. Breakfast and buffet menu were the same everyday, lunch offer at the beach bar was way better. Be ready to take shuttles to move around the facility; otherwise, it will take you at least 10 minutes to go to the stores, entertainment plaza, lobby, main buffet or the beach, depending on your room location. The beach is rocky and was full of seagrass, pools; on the other hand, were perfect. Personnel from the hotel were very professional and friendly, room was clean and tidy.
Stayed 7 nights in May 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Saina

Liked: Cleanliness, staff & service
The property was very pretty and we
Stayed 7 nights in Apr 2025

10/10 Excellent

Pia Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Princess resort and staff there are so friendly. Miguel (our concierge) took great care of all our needs the entire stay. Half the property was under consrtruction which was a bit sad. Other than that, we love this resort. The beach bar has amazing Mexican grill, live music during the day. Never had issues finding a spot by the pools as there are so many spots to chose from. Evening entertainment was great. Food is pretty good for all inclusive. Especially the Mexican choices.
Stayed 7 nights in May 2025

6/10 Okay

Maximillian Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room didn't have a dresser for clothing. the lamp shades and the fan were dirty. in general the cleaning lady did a great job cleaning our room.
Stayed 8 nights in Apr 2025

6/10 Okay

Tyler Christopher

Stayed 7 nights in May 2025

6/10 Okay

Shannon

Disliked: Cleanliness, staff & service
Definitely more of a quiet resort without any activities at all. Super boring. Service was not great. Only decent if you’re looking for a quiet trip without anything to do. Beach buffet was decent though.
Stayed 4 nights in May 2025

10/10 Excellent

Roark, Davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 8 nights in May 2025

10/10 Excellent

Jill Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

yara

Stayed 5 nights in May 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
The food and amenities were great! Anytime we needed help everyone
Stayed 5 nights in May 2025

8/10 Good

Leslie

Stayed 5 nights in May 2025

8/10 Good

Bradley

Stayed 6 nights in May 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had an amazing time! No complaints! Staff were incredibly friendly, food was delicious (Mama Mia and Teppanyaki are a must do) beach is beautiful and convenient with a bar and restaurant right on it. Buffet options were delicious! Will be going back soon :) snorkelling felt like a dream and honestly the whole trip did.
Stayed 8 nights in Apr 2025

6/10 Okay

Alethia, Brooklyn

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was excellent, but the property left a lot to be desired. Many advertised amenities, such as children's pool area, are only available if you upgrade your room upon arrival for additional cost and not included in the all inclusive. Most restaurants are completely booked upon arrival so you'll mostly only be able to eat at the buffet. The food options do not vary much from day to day. The rooms are very dated and smell like mold. Our room was also recently painted and the smell between mold and paint was not pleasant.
Stayed 4 nights in May 2025

8/10 Good

oscar, union

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, Seguridad, limpieza excelente, la mayoría del staff fue muy ameno, la comida estuvo bien, lo malo la majadería de querer venderte cosas que tú no pediste, y el mal trato y comentarios estúpidos de algunos miembros de ventas especiales los “suoervisores” que al tú no querer comprar algo que no pediste ni siquiera ver , se molesten y hasta te falten el respeto sin motivo, además de no avisar en ningún medio que el hotel está bajo renovación y la mitad del hotel está cerrado y aún así cobrando el mismo dinero que si estuviera sin problema alguno.
Stayed 5 nights in May 2025

6/10 Okay

Shannon Lee

Liked: Cleanliness
It was a beautiful resort, the part of it that was open. I did not know until I arrived 1/2 of the resort was closed due to renovations. So the pools, restaurants I was looking forward to were not open, including the gym, the sports bar and much more. The beach was completely covered in seaweed-they tried their best to clean up-but overwhelming.
Stayed 4 nights in May 2025

10/10 Excellent

Ella, Hardisty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but beach and ocean is very rocky
Stayed 7 nights in Mar 2025

8/10 Good

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is nice however it runs perpendicular to the beach so if you have a room way up front it's quite a walk to the beach. We were at the very closest you could be to the beach so that was nice. While we were there they were renovating half of the resort so that was very disappointing because we were supposed to be on the other side and the resort was half the size it was supposed to be. The amenities are very nice and all of the restaurants that we ate at were very good. Our favorite was La Hacienda and then probably La Fleur. They also have raccoons, deer, coati, iguanas and monkeys on the premises which is really neat to see. They have entertainment near the main lobby about every night and some vendors that you can shop from. All in all it is a very nice resort we just were very unhappy that we didn't know half of it was going to be closed before we went or booked our vacation.
Stayed 7 nights in May 2025