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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Kayaking
Reception
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4203)
The price is AU$1,052
for 1 room
includes taxes & fees
24 May - 25 May
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Quinta Avenida - 11 min drive - 8.5 km
  • Playa del Carmen Main Beach - 19 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1807 out of 3804 reviews
Rating 8 - Good. 973 out of 3804 reviews
Rating 6 - Okay. 518 out of 3804 reviews
Rating 4 - Poor. 252 out of 3804 reviews
Rating 2 - Terrible. 254 out of 3804 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

France

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Food is good and fresh a 4 stars for me not a 5 stars. But since the resort is so nice, clean and the staff friendly and helpful the food is very acceptable. They also have a great choice of a la carte restaurants and La Fleur is an excellent one. The beach is beautiful, lots of shade, water shoes are useful since the bottom is rocky in some area. And the coaties were not a problem, they had a lot less around than when I first visited 5 years ago. We had a great time!!
Stayed 7 nights in Feb 2025

8/10 Good

Keyner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Linnea

Travelled with partner
Liked: Cleanliness, staff & service
The property was beautiful but was very large and spread out. We found it hard to get around comfortably.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excursions were very pricey and the shop for essentials was really expensive. $18 US for a small toothpaste.
Stayed 6 nights in Jan 2025

4/10 Poor

Adela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
He ido a cancun 5 veces y este resort a sido el único que no me ha gustado. Esperaba típica comida de la riviera y me decepcionó, a pesar de que era bufett no había mucha variedad de comida típica, mucha comida americana y a eso era a lo que no iba. La transportación decían que pasaba cada 15 min la cual es mentira 1 día duramos 30 min y jamás pasó así que tuvimos que irnos caminando y eran 20 minutos caminando de nuestra habitación al restaurante. Al llegar a recepción pensé que me pondría en mi habitación inmediatamente como en otros resorts, nos tuvimos que esperar todo el día hasta que nos dieran la llave así que fue un día desperdiciado. Pésimo servicio de wifi. Para reservar en restaurantes a fuerzas tenía que ser por la app y a veces no funcionaba, les pedía ayuda con la reservas y me decían que NO que solo por la app la cual es una tontada. Al precio que me cobraron pude haber reservado en mejores resorts y a menor precio por los mismos servicios que fue all inclusive.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher Orton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and i stayed for a week here for his birthday. Everything was easily accessible for us and i noticed it was very accessible for persons with disabilities everywhere on the property which is amazing. The staff was very kind and helpful with all our needs and especially helpful to accommodate my son with a special cake for his birthday. I am considering bringing my daughter who is special needs as she would be able to enjoy full access to the entire resort including to the beach. The beach was amazing and really nice spot to swim in the ocean. The resort has several large swimming pools and some rooms can swim right to the doors of the decks or patios. The food options were adequate with 2 large buffet style all inclusive with many choices of different types of cuisine. It has become one of my favorite places so far and will definitely come back for another stay. I have nothing i wasnt happy with. Look forward to planning a trip with my daughter to this resort.
Stayed 6 nights in Jan 2025

10/10 Excellent

Adam, Castlegar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being Expedia Gold status, we were upgraded to VIP status and had upgraded rooms, premium liquor included, and access to exclusive areas. A free spa treatment was also included for 2 people per room. I would definitely go back.
Stayed 6 nights in Nov 2024

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever, wildlifes around, food and drinks were great, friendly staffs nearby.
Stayed 6 nights in Jan 2025

6/10 Okay

Lori Giani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Harshdeep

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property overall is very good, very dark in rooms, not enough lights
Stayed 7 nights in Jan 2025

6/10 Okay

Maryam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicole, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back there’s
Stayed 9 nights in Dec 2024

10/10 Excellent

Sarina

Stayed 5 nights in Jan 2025

8/10 Good

Amanda Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were clean and well maintained, room was comfortable and clean.
Stayed 7 nights in Jan 2025

8/10 Good

Reese Douglas

Stayed 7 nights in Jan 2025

10/10 Excellent

Ruby Patagoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Tina

Stayed 6 nights in Jan 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why they don't have the Chill.out restaurant available in the packages.
Stayed 2 nights in Jan 2025

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort well maintained, lots of local wildlife in the resort. Excellent staff
Stayed 7 nights in Jan 2025

10/10 Excellent

HACKYUN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is my 2nd time visit grand Rivera princess. Before my son was little, use the family club side, but this time we use normal garden view suite. We had a great time, spa service was awesome as well. Except Miso oriental, the restaurant food is great experience as well. Thank you!
Stayed 6 nights in Jan 2025

8/10 Good

Anuja Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food can do way better. Everything else was amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

jennifer

Stayed 4 nights in Jan 2025

6/10 Okay

Rinoa Shena

Travelled with partner
Liked: Staff & service
Our stay was mediocre at best, the rooms were run down and dirty the window to the jacuzzi was completely broken there was hair in the jacuzzi it was overall just not great. The pools were ok but not well kept there was tons and tons of leaves, twigs and just miscellaneous things in the pool. A lot of rust as well. Kinda annoying that you have to make a Reso at the resort and only for the next night so we had the unlucky experience of eating at the dining buffet AVOID AT ALL COSTS PLEASE the food looked inedible and that very night I was up until 5am with the runs…my stomach was in so so so much pain. Which is crazy because the restaurant food is actually really good specifically the Mexican and Thai place. The food their was so good comparatively to the buffet….the drinks are also very watered down, only thing that will really give you any sort of buzz is beer. The staff were so nice and accommodating. They work very hard !
Stayed 4 nights in Jan 2025

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Ashley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024