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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Sally Nguyen
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Interior
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

View map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

9.2 out of 10
Wonderful
(29 reviews)
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River

Suite River

8.8 out of 10
Excellent
(82 reviews)
  • 61 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 59 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (River Jump)

Suite (River Jump)

Suite (River Jump)

  • 59 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 59 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • 126 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

8.6 out of 10
Excellent
(78 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive is on the riverwalk, within a 5-minute drive of Cenote Santa Cruz and Xplor Theme Park. .This beach property is 0.8 mi (1.4 km) from Xenses Park and 1 mi (1.6 km) from Xcaret Eco Theme Park.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playacar Golf Club - 10 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬10 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1800 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Digital television is provided for your entertainment.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 15 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include concierge services, an arcade/game room, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at CHIBALI, one of the property's 20 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 14 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 908 out of 1320 reviews
Rating 8 - Good. 144 out of 1320 reviews
Rating 6 - Okay. 99 out of 1320 reviews
Rating 4 - Poor. 67 out of 1320 reviews
Rating 2 - Terrible. 102 out of 1320 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katsuyuki, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit nice hotel and service. Easy access to all Xcaret parks.
Stayed 5 nights in Jun 2025

10/10 Excellent

Christina

Such a beautiful & wonderful experience! Hotel Xcaret Mexico is a place I would return again with my family.
Stayed 4 nights in Jun 2025

10/10 Excellent

Hugo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing and had everything we needed for our stay
Stayed 4 nights in May 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the most amazing resorts I have ever been to. We had an great time. The staff is wonderful and the food was over the top excellent!
Stayed 6 nights in Jun 2025

10/10 Excellent

Gin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance is always working. Staff are always cleaning the sidewalks to make sure there are no leaves in the area. Staff is very polite and are great!
Iguanas all over the place. So beautiful.
Stayed 4 nights in Jun 2025

10/10 Excellent

MARIO R, Palmdale

Stayed 4 nights in Jun 2025

10/10 Excellent

Yorlaydis

Stayed 7 nights in Jun 2025

8/10 Good

Ambar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel , excellent food but the staff is not that friendly they need to improve more on there service and add some activities, shows in the hotel for people like me that only wants to stay in, evenings are boring and long with nothing to do …
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
AMAZING
Stayed 4 nights in Jun 2025

8/10 Good

Amethyst

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pro’s - Beautiful property! Aesthetically pleasing. Rooms are beautiful! - Xplor, Xenses and Xenotes are all awesome! The excursions are definitely worth doing and worth the price! Con’s - room service wait time and quality was hit or miss. Getting them to answer the phone for it was also a challenge. We ordered one night around 9pm and were told it was about an 80-90 min wait! Like I’ll be asleep by then! And we were! - Tub takes forever to fill and was not user friendly at all! Had to call service to figure out what we were doing wrong! - Upselling as soon as you arrive - like I don’t want to attend a timeshare brief! This resort definitely has that timeshare feel compared to other resorts. When you check in they try to have you commit to a brief about joining the Xcaret destination club (timeshare) and when you check out they are trying to get you to book their deal to return by booking same day. - Picture packages not all inclusive after spending so much money! There is a disconnect between the hotel and the parks. At the hotel we were told wait until the end to purchase your photo packages and then when we went to Xplor day 1 we were told we had to purchase the photo package there because they link to our helmets. So we listened but then the last day at the hotel we were told we should have waited so we could get the package deal and that it was too late since we already purchased at the park and that they have issues with this constantly! Yet nothing is being fixed!
Stayed 4 nights in Jun 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!

Beautiful hotel and experience, amazing food, great experience.
Stayed 4 nights in May 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Jun 2025

6/10 Okay

sol

Stayed 3 nights in Jun 2025

10/10 Excellent

Maria J

Stayed 2 nights in Jun 2025

2/10 Terrible

Natalie

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

Stayed 4 nights in May 2025

10/10 Excellent

Zhen

Stayed 5 nights in May 2025

8/10 Good

Adriana, Katy

Liked: Cleanliness, amenities, property conditions & facilities
Food was good. Great for families.
Stayed 2 nights in May 2025

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants could have been colder
Stayed 4 nights in May 2025

10/10 Excellent

Laura

Stayed 5 nights in May 2025

6/10 Okay

Rubi

Travelled with family
Liked: Amenities, property conditions & facilities
They need a lot of remodeling. The rooms are small the drawers didn't work properly.. I payed for a river view and they gave me a room looking to the palms
Stayed 4 nights in Jun 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times
Stayed 3 nights in May 2025

10/10 Excellent

yani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Gladys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really good and also the parks but the food wasn’t as the last time I went. Also the remove alcoholic beverages for 2 complete days without previous warning and they made sit at a restaurant to be able to drink. Staff was really rude. I didn’t enjoy my stay.
Stayed 7 nights in May 2025