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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Poolside bar
Lobby sitting area
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(128 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the area

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 6.8 mi (10.9 km) from Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.9 km
  • Gran Coyote Golf - 8 min drive - 6.4 km
  • Tres Rios Ecopark - 9 min drive - 3.5 km
  • 28 de Julio Square - 11 min drive - 8.8 km
  • Playa Xcalacoco - 12 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬7 min drive
  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Jaal-Ha - ‬8 min drive
  • ‪Beach Bar - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1714 out of 2781 reviews
Rating 8 - Good. 629 out of 2781 reviews
Rating 6 - Okay. 259 out of 2781 reviews
Rating 4 - Poor. 88 out of 2781 reviews
Rating 2 - Terrible. 91 out of 2781 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather Lynn, Essex

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
Stayed 7 nights in Nov 2025

10/10 Excellent

Michael Paul

Travelled with family
Liked: Amenities, property conditions & facilities
Great team of associates here. Kept us entertained and engaged. Highly recommend the resort!
Stayed 4 nights in Sep 2025

8/10 Good

Aleisha Marie

Travelled with partner
Liked: Cleanliness, staff & service
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
Stayed 7 nights in Nov 2025

8/10 Good

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All staff were very friendly. Food was great quality and lits of options on the buffet. Beach was very well maintained and lots of loungers available. Check in was easy and reasonably quick.
Stayed 7 nights in Nov 2025

10/10 Excellent

Noeli

Travelled with partner
Liked: Cleanliness, amenities
We had a wonderful time there. I can’t complain about anything. Their customer service was 10/10. They gave me top priority because it was my birthday and my first time visiting. Highly recommended!
Stayed 3 nights in Nov 2025

10/10 Excellent

Barbara Mary, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
Stayed 6 nights in Nov 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff, service and property were top notch. Excellent cuisine. However, there was an issue with the plumbing/sewer adjacent to our suite and staff did not appear to recognize there was an issue
Stayed 4 nights in Oct 2025

10/10 Excellent

Brittany Rae

Stayed 7 nights in Nov 2025

6/10 Okay

Tetiana

Stayed 10 nights in Oct 2025

10/10 Excellent

David

Stayed 4 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the resort is great! People, food, rooms etc
Stayed 5 nights in Nov 2025

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
Stayed 10 nights in Oct 2025

10/10 Excellent

Dana, Salisbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was very friendly.
Stayed 7 nights in Nov 2025

8/10 Good

Rony

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2025

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were wonderful! Sometimes the buffet was okay, but breakfast was amazing every single morning. Lots of wildlife running around. Downside: If you are looking for more of a party and activity resort I suggest booking closer to Cancun. Snorkeling we never got our pictures back despite asking 3 times about purchasing them. Otherwise it was a great stay
Stayed 5 nights in Nov 2025

10/10 Excellent

Anabel

Stayed 2 nights in Nov 2025

10/10 Excellent

Malia J

Liked: Cleanliness, amenities, property conditions & facilities
We had so much fun
Stayed 5 nights in Oct 2025

10/10 Excellent

Martin Jan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was our second time visiting. Great resort with excellent staff. We enjoyed our time.
Stayed 6 nights in Aug 2025

10/10 Excellent

Madelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Beach was beautiful, service was great. The beds are clean and comfy. The pool and other amenities are well kept.lots of shows and activities to keep u busy. Lots of loungers and places to sit, especially if you do the privilege upgrade. All the food was amazing. The desserts could use work but I can’t complain because everything else was so good. Lots of variety. Staff are so unbelievably friendly & be prepared to tip, not because you have to but because you’ll want to. Overall so happy we chose to have our honeymoon here and will 100% be back again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Kaden

Stayed 7 nights in Oct 2025

10/10 Excellent

Natalis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, relaxing environment, and overall the stay couldn’t have been any better!
Stayed 3 nights in Oct 2025

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms, and great views!
Stayed 4 nights in Oct 2025

8/10 Good

Stephen

Stayed 4 nights in Oct 2025

4/10 Poor

James

Disliked: Amenities
No room is OK but the smell inside the room was not the best and the breakfast was not good
Stayed 7 nights in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
What can I say? The resort was beautiful. I was lucky to see rain only one day. The beach was quiet and relaxing with regular service, especially by Jesus manning the Privilege beach and making sure the cups never went empty. Rooms were serviced multiple times a day and restocked. The food was great and I enjoyed the multiple options available. Bar staff were always fast and made the best drinks (Diego & Jorge). At the end of the day any resort is only going to be as good as their staff. The heart and soul of this resort is clearly Kenddell and his experiences team. The programs were phenomenal and differentiate this resort in ways that others don’t. There’s enough variety to do whatever you want and to never be bored. The energy, positivity and kindness Kenddell brings is unparalleled, I’ll definitely be back if only for that.
Stayed 8 nights in Oct 2025