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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Lobby sitting area
Indoor wedding
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(134 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the area

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 6.8 mi (10.9 km) from Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.6 km
  • Gran Coyote Golf - 6 min drive - 6.4 km
  • Tres Rios Ecopark - 7 min drive - 3.5 km
  • Playa Xcalacoco - 9 min drive - 7.7 km
  • Playa Paraiso Golf Course - 9 min drive - 12.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬7 min drive
  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Jaal-Ha - ‬8 min drive
  • ‪Beach Bar - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1729 out of 2782 reviews
Rating 8 - Good. 623 out of 2782 reviews
Rating 6 - Okay. 256 out of 2782 reviews
Rating 4 - Poor. 85 out of 2782 reviews
Rating 2 - Terrible. 89 out of 2782 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Miguel

Stayed 5 nights in Dec 2025

10/10 Excellent

Gregory Tod

Stayed 5 nights in Nov 2025

8/10 Good

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, large and comfortable. The house keeping lady was great. She offered room service daily, but respected that we didn’t want it daily and found Qtips for us. The food and restaurant staff were fantastic everywhere we went. While it was totally sold out & smaller than other hotels we’d been to, there was always space at the beach and in all restaurants and at amenities. The beaches were beautiful and always had people cleaning the seaweed. If you are looking for a party place or lots of adventures and things to do, this place may not be for you. We had a fantastic restful stay with great quality food and yummy drinks which was exactly what we needed. Thank you, Carmen and Joe
Stayed 10 nights in Dec 2025

10/10 Excellent

Yiftah

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great pool&beach.
Stayed 5 nights in Dec 2025

8/10 Good

Mohammad, Scottsdale

Stayed 6 nights in Dec 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was very helpful & friendly. .
Stayed 14 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The activity staff were very good. The room was clean and the staff was friendly. The buffet food options did not provide a lot of options. Some of the specialty restaurants, specifically, Yakoosa, was closed a few nights and the hosts draconian controls caused me to not be able to eat with friends...overall it was nice.
Sunrise
Nativity was beautiful
Stayed 6 nights in Dec 2025

10/10 Excellent

MAHESH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly welcoming and helpful throughout our stay. The rooms were very comfortable. Food and drinks were excellent at all the restaurants , bars and coffee shops. Highly recommend for a truly relaxing escape!
Stayed 6 nights in Dec 2025

10/10 Excellent

Patrick

Stayed 6 nights in Dec 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Amazing staff. Room was modern, clean and comfortable beds. Definitely stay here again.
Stayed 9 nights in Dec 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend! Our stay was amazing! The food was great. The staff and service was exceptional!! We had everything we needed and more!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Ernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and the staff even better!! Want to give a special shout out to Viri, Gustavo, Moisés, Joshian the sushi chef they made the experience even more better for my fiancé and me. Will definitely be going back!
Stayed 4 nights in Dec 2025

8/10 Good

Igor

Travelled with partner
Liked: Cleanliness, amenities
The room was a little outdated but that didnt bother us since we mostly spent time outside on the beach or doing activities. Ocean Maya Royale has a great sandy beach without any rocks so that was great. There are plenty of activities to do (tequila tasting, wine tasting, bracelet making, games in the pool, coffee making, karaoke in the evening, guessing songs trivia and more). Huge shout out to hard working staff Viri, Gustavo, Pillar, Augustin at Mike's coffee place. Highly recommend coffee at Mike's coffee. Watch out for mosquitoes at open restaurants in the evening like Dolce Vita and El Charro. Otherwise, great stay and great staff. Thank you everyone that made our vacation great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Liandra M

Stayed 7 nights in Dec 2025

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Everything was good except I don’t understand why you need to make reservations for all the restaurants.
Stayed 7 nights in Dec 2025

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness
We go back to OMR because of the fantastic people; Kenddell, JoJo, Jony, Eber, Francisco, Miguel, Diego. The interactions and conversations had with the employees make you feel special and important. Yes the facilities could be updated but the employees go above and beyond any other resort.
Stayed 8 nights in Dec 2025

10/10 Excellent

Catherine Magana, Alturas

The room was spotless. The staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing stay at Ocean Maya Royale! From the moment I arrived, the staff made me feel welcomed and taken care of. The resort is beautiful, clean, and well maintained, with a relaxing adults-only atmosphere that made it the perfect getaway. The rooms were spacious and comfortable, the food was delicious with plenty of variety, and the beach and pools were absolutely stunning. Every staff member went above and beyond to ensure my stay was enjoyable, from the restaurants to housekeeping and entertainment. Overall, my experience exceeded my expectations, and I would highly recommend Ocean Maya Royale to anyone looking for a relaxing, high-quality resort. I can’t wait to come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Elma

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The experience team is honestly what made my week at this resort so memorable! Everyone was so nice and fun, and they made sure to remember your name and check in. Especially Kendell, He was the life of the party and so kind! Viri was another staff member I became close to, she was so sweet! Alejandro, Victor, Gustavo, Marian, Susi, and Moises were also very helpful and social with the visitors, making sure everything was okay and would encourage you to participate in fun activities! The whole team did good at communicating with everyone, encouraging participation while becoming your friend. This was my first time at this resort, and I would return! The resort is smaller than my usual go tos, but I enjoyed everything being closer. One suggestion I do have for the resort in general, is that it would have been convenient to have a drying rack in the room to dry our wet/damp clothes from the day. That way we don’t have to leave it outside, since it did rain a good amount for us, or have clothes everywhere in our room.
Stayed 7 nights in Dec 2025

6/10 Okay

AMANPREET SINGH

Stayed 5 nights in Dec 2025

10/10 Excellent

Holly

Stayed 6 nights in Dec 2025

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great overall, the only “issues” I had were the following: Food could’ve been a little better, lots of it was bland The sheets weren’t changed for our room for the last couple of days of our stay. Even though we asked for them to be changed the cleaners would just flip the sheets around instead. Other than that absolutely everything was perfect.
Stayed 8 nights in Dec 2025

2/10 Terrible

Connie Kia

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
The food selection was not all that great. Resort was small and not much to do. Alcohol and soda was extremely watered down. We had bugs in our room and all over my clothes in my suitcase. This was our first time in Cancun and will not be returning to this resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Micah

Stayed 1 night in Dec 2025

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this resort and our stay was stellar. No complaints. Exceptional service by Alfredo, Margarita, Juan and Edith especially . Staff and guests so friendly. Food at buffet bit hit and miss but overall good. We had the Privilege package and i highly recommend. Felt really spoiled. One negative was the chair saving at pool and beach. Difficult to get decent spot unless you get there by 5 or 6am to stake your spot with your towel Overall we loved our stay and will be back!
Stayed 7 nights in Dec 2025