Staff seemed to make an effort to be friendly and helpful. We are repeat visitors at this resort, and frequent all-inclusive resort guests, and pretty laid-back, so we don't require a lot. But they were always checking to be sure we were good, but in an un-intrusive way. My mobility is limited, but I do walk. Whenever staff saw me they offered transportation by golf cart. Sometimes I used it, sometimes not, but anytime we requested assistance, it was quick and friendly. Our toilet plugged up, we reported it, and maintenance was there in minutes. Special shout-out to Alfredo and Jesus!