Book Dorchester Collection Pasadena accommodation

James at the front desk was amazing! There was not problem he would not have solved. He was courteous, knowledgeable and fun to work with.

Very friendly staff

The staff was friendly.

The staff was excellent

The beds are the most comfortable i have ever slept in. The hotel is incredibly quiet despite being next to the airport. We didnt hear any planes or people during our stay, which is great as i am a very light sleeper. Check out was wonderful and the 2 young men working the desk both seemed to enjoy their jobs, they were very affable. The room was very clean. The shuttle was very convenient. However, i hated that the bathroom door was only a sliding door that didn't "close" at all. Despite that, i would stay again.

Room was very clean and comfortable, but small. Very efficient use of space, like Japanese hotels. You can only get into bed from one side because of the way the large bed is shoehorned into the room (see photo), which wasn't a problem for just me but could have been if my partner was along. A guide to the numerous TV channels would have been helpful so I didn't have to scroll through dozens to find what I wanted. Superb hot breakfast that included free espresso drinks and even a large bowl of avocado! Very hip vibe overall. My only complaint was the overly-complicated self-checkin process. They had to have a guy there to help me anyway, so why not just let him check me in?