Compare Cheap Hotels in Pasadena

La proximité à l'aéroport

Coffee machine did not work. TV did not work. The toilet had no lock. I paid for non functional room. I feel cheated.

Nice hotel to stay would come back again had no issue

Excelente atencion en recepcion, schuttle rapido, el desayuno no estaba tan bueno, pero la atencion del personal, el buen estado de las habitaciones y la limpieza del hotel fueron excelentes.

I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can "fine print" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?

There was garbage in the can in bathroom that wasent mine. So one wonders what else they missed.