I rarely leave negative reviews, but our stay at YOTEL London City was extremely disappointing and nothing like what was advertised.
1. Misleading room size & pictures – Our room was described as 118 sq ft, but in reality, it was closer to 90 sq ft with only about 30 sq ft of walking space. Photos online (via Expedia) made it look far larger and more open.
2. Awful view – Every morning we woke up to a view of a brick wall, unlike the brighter, more open views shown online.
3. Poor room placement – Both of our rooms were placed in the back tower with no natural light or decent view.
4. Inconvenient bed setup – The bed has to be folded upright during the day to make any walking space.
5. Zero luggage space – Nowhere to comfortably store suitcases without blocking pathways.
6. Design flaw at sink – If one person uses the sink, the walking space around the bed is completely blocked.
7. Shower disaster – Every time we showered, the bathroom flooded and water poured into the room. We were constantly stepping in puddles of soap and water, turning our “hotel room” into a slippery, unsafe swimming pool.
8. Air conditioning failure – The AC is programmed to shut off automatically. We woke up sweating in the middle of the night multiple times and couldn’t fall back asleep, leading to sleep deprivation and completely ruining the trip’s comfort.