Staff were great, just had a few problems with the property.
I’ll start with the good. It was 3-5 minute walk from paddington, which is great. The area is quite nice on the street. Staff were very helpful. The room was fine, small like you’d expect in London.
The bad: no elevator. Quite an effort to get bags up and down. Especially for a short stay. Staff did help, but still.
The fire alarm went off at 3am. No fire, just an extremely alarming situation. We quickly got dressed, grabbed our valuables and Ran downstairs. Even if it was a false alarm, it ruined our nights sleep. When we confronted the front desk about it, they said it unfortunately happens often. The alarms are very sensitive to steam. The rooms are small and ventilation is poor. They said “at least it works” lol.