This is a solid 4-star hotel, and if it were positioned as such, the experience would be perfectly justified. However, it is definitely not a luxury 5-star boutique hotel.
There is no doorman at night, no bar, and bottles of wine are left near the reception with a notebook where guests are expected to write down their room number and how many glasses they take—which feels quite awkward and not at all luxurious.
On top of that, the cleaning staff was vacuuming the reception area during the day, with the noise constantly disrupting the atmosphere.
Overall, this hotel does not meet the standards or service level expected from a true luxury property