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The Lancaster Hotel

4.0 star property

Photo gallery for The Lancaster Hotel

View from property
Hair dryer, bathrobes, towels
View from property
Exterior
Hair dryer, bathrobes, towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

7.0 out of 10
Good
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

7.6 out of 10
Good
(28 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Exterior
Premier Inn London Paddington - Paddington Basin
London City Centre
  • Restaurant
  • Breakfast available
  • 24/7 front desk
4.0 out of 5, Very good, 409 reviews
The price is AU$161
includes taxes & fees
7 June - 8 June
Premier Inn London Paddington - Paddington Basin

About the area

London

With a stay at The Lancaster Hotel, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. .This hotel is 1 mi (1.6 km) from Marble Arch and 1.5 mi (2.5 km) from Kensington High Street.

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 9 min walk - 0.8 km
  • Kensington Palace - 15 min walk - 1.3 km
  • Kensington High Street - 18 min walk - 1.5 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Nipa - ‬8 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Bizzarro - ‬8 min walk

About this property

The Lancaster Hotel

The Lancaster Hotel offers 46 air-conditioned accommodations with bathrobes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Housekeeping is provided daily, and irons/ironing boards can be requested.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Guards Hotel

Guards Hotel London

Hotel Guards

Hotel Guards London

Hotel London Guards

London Guards

London Guards Hotel

Guard Hotel London

Arbor Hyde Park Hotel

Arbor Hyde Park London

Arbor Hyde Park

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Signature Townhouse Hyde Park Hotel

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Hotel Signature Townhouse Hyde Park London

London Signature Townhouse Hyde Park Hotel

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Signature Townhouse Hyde Park London

Signature Townhouse Hyde Park Hotel London

The Lancaster Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 941 reviews
Rating 8 - Good. 368 out of 941 reviews
Rating 6 - Okay. 195 out of 941 reviews
Rating 4 - Poor. 61 out of 941 reviews
Rating 2 - Terrible. 45 out of 941 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Stuart

Stayed 1 night in Feb 2026

10/10 Excellent

Isabella

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I’ve stayed in in London
Stayed 5 nights in Feb 2026

6/10 Okay

Chris

Stayed 1 night in Feb 2026

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Clean room. Helpful staff
Stayed 2 nights in Feb 2026

8/10 Good

Christina

Business traveller
Liked: Cleanliness, property conditions & facilities
Check in was straight forward, location was good - close to the tube station, and Hyde park. It was a little tricky to find a nice looking restaurant within 10 mins walking distance, but that's personal taste. The hotel is located on a lovely tradition street which was nice, and the coffee machine in the lobby was a nice touch. Bed was comfortable, good sized bathroom and it was all clean too. The common area downstairs was ok, but some updating/modernization would be great, especially to the hall ways, a little bar or somewhere for cold drinks and snacks would be nice too. This would make it 4 star. Overall a nice stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Christopher

Stayed 6 nights in Jan 2026

8/10 Good

Andrew

Stayed 2 nights in Feb 2026

10/10 Excellent

Muhammad Kabir

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff were extremely friendly and helpful. I'm looking forward to coming back again. This is definitely my new place to stay whenever I'm in London!
Stayed 2 nights in Feb 2026

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely they couldn’t do enough for you, room was ok, mattress on the big bed wasn’t great, pillows are very flat, 2 plug sockets were burnt out so couldn’t be used. Carpet was very dusty. Cups could be bigger for a tea or coffee & replenished daily. Apart from a few minor details that could be fixed we were happy with the location
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2026

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very good,very friendly.Room clean and bed comfortable. Only thing that let it down was the smoke alarm in the room,bright green light.I like a dark room when sleeping and the light is to bright.
Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Clean staff superb highly recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Other than a small appliance (coffee maker) that needed replacement because it was not working properly, the room itself, location, staff and all around quality of the hotel was very good, reasonably priced for its value, and would be recommended for guests and visitors who want convenient access to Paddington Stn (and the very efficient and well-connected Elizabeth Line, and other lines/tube hubs of Paddington incl. LHR airport!) as well as lovely Kensington Gardens/Hyde Park. Overall recommended for mid-priced and good value stays in Central London.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Mehvr

Travelled with family
Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Staff were great, room was warm & clean- location is amazing for the cost. Only one star down as don't expect a 4 star hotel, but we will revisit.
Stayed 1 night in Jan 2026

8/10 Good

Hiromi

Stayed 1 night in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The setting of the hotel is marvellous very well decorated, bedroom nice and the staff were terrific. Right next to hyde Park and easy bus ride into city. Will be going again
Stayed 4 nights in Jan 2026

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great stay , room was fine , very quiet safe area near paddington and Hyde park , Queensway an bayswater tube just a little stroll away , what can I say lovely staff , plenty of selection at breakfast , slept well , very clean.
Stayed 2 nights in Jan 2026

6/10 Okay

mayra itzel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Es hotel muy frío, no lo recomiendo para niños. El buffet del desayuno tiene pocas opciones El internet no llega a todas las áreas La primera noche tuvimos un problema con nuestra tarjeta de banco y nos dejaron entrar sin problema, El segundo día la energía eléctrica de la habitación falló y no había calefacción ni televisión ni nada… No es la habitación que está en la imagen … esperábamos una cama grande como la foto pero nos dieron dos camas como esta en la descripción
Stayed 3 nights in Dec 2025

2/10 Terrible

Abby

Stayed 2 nights in Dec 2025

2/10 Terrible

Fahmi

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
AVOID Whole property didn't have hot water during the Christmas period. Mattresses were worn out. The property has potential but it's neglected and poorly managed. Staff needs training on professionalism and communication (only Ali and another staff member were great and genuinely trying to help, but clearly this is a bigger problem than they can handle). We weren't informed about the hot water issue upon check-in, we were only informed after we asked why there's no hot water in the shower the next day. Upon check-in on Christmas eve, receptionist told us that breakfast on Christmas day would close at 11am but we were turned away in the restaurant when we showed up at 10:15 saying that they already closed. I asked the same receptionist if he could ask the restaurant to prepare something light and he told me he will check and get back to me. He never got back to me. Funny note: I was trying to call reception from the phone in the room by pressing the reception button but kept getting connected with another resident in the hotel who was complaining about the hot water, we laughed at how this hotel is a joke. Due to the hot water situation, we checked-out a day early but hotel management is refusing to issue a refund for the last night of the booking.
Stayed 3 nights in Dec 2025

6/10 Okay

Nambooze

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very small, carpet very old and filthy, no closet or hangers, hallway had a bad smell, no hot water /shower in the morning.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Dec 2025

4/10 Poor

Patrick

Liked: Cleanliness
No hot water during the stay. Email address given to complain doesn’t work.
Stayed 1 night in Dec 2025