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Shangri-La The Shard, London

5.0 star property

Photo gallery for Shangri-La The Shard, London

Indoor pool
Creator video - submitted by Sensual heels
Exterior
Breakfast, lunch, dinner served; Asian cuisine
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
31 St Thomas Street, London, England, SE1 9QU
  • Place, The Shard
    ‪1 min walk‬
  • Place, Borough Market
    ‪2 min walk‬
  • Place, London Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(11 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King

Iconic City View Room - 1 King

10.0 out of 10
Exceptional
(6 reviews)
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Shard Room King

Premier Shard Room King

Premier Shard Room King

10.0 out of 10
Exceptional
(15 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King

Superior Shard Room - 1 King

9.6 out of 10
Exceptional
(20 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Shard Suite

Premier Shard Suite

Premier Shard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite

Iconic Shard Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark)

Suite (Southwark)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster)

Suite (Westminster)

  • 124 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London)

Suite (London)

  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 232 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds (Shard)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About the area

London

Shangri-La The Shard, London is centrally located in London, a 2-minute walk from Borough Market and 7 minutes by foot from HMS Belfast. .This luxury hotel is 0.3 mi (0.5 km) from London Bridge and 0.6 mi (1 km) from Globe Theatre.

What's nearby

  • The Shard - 1 min walk - 0.0 km
  • Borough Market - 2 min walk - 0.2 km
  • London Bridge - 5 min walk - 0.4 km
  • HMS Belfast - 7 min walk - 0.7 km
  • Tower of London - 15 min walk - 1.3 km

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 55 min drive

Restaurants

  • ‪LEON - ‬3 min walk
  • ‪Greggs - ‬2 min walk
  • ‪Redwood Sports Pub & Kitchen - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Bunch of Grapes - ‬2 min walk

About this property

Shangri-La The Shard, London

Luxury hotel with bars and a 24-hour fitness center
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 202 guestrooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by TING, a restaurant that specializes in Asian cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 2335 square feet (217 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
GONG - This cocktail bar specializes in Japanese cuisine and serves light fare only. Reservations are required. Open daily.
Bar 31 - This bar specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.
Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 47 for adults and GBP 23.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • High chair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90 per night
Cribs (infant beds) are available for GBP 90 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 47 for adults and GBP 23.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 811 out of 1003 reviews
Rating 8 - Good. 111 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Stayed 2 nights in Sep 2025

10/10 Excellent

Breonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, can't wait to come back!
Stayed 1 night in Jul 2025

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and very luxurious. The view was incredible and the staff very friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are the highlight. Cannot be beat.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jim

Stayed 1 night in Sep 2025

2/10 Terrible

Alan

Stayed 1 night in Sep 2025

10/10 Excellent

Martin, Petaluma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you could only stay in one hotel - this is a special place.
Stayed 1 night in Sep 2025

10/10 Excellent

Grace, tampa

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Erin, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property. Rooms are extremely quiet. Staff is attentive. It’s central to the tube and national railway. I’ll definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nuhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. The attention to detail was outstanding. Everything was so special from the staff to the room and the incredible breakfast. It was probably the best breakfast buffet I’ve ever had. I highly recommend this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Amer

Stayed 1 night in Aug 2025

10/10 Excellent

Adele

Stayed 1 night in Aug 2025

10/10 Excellent

Larissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Aug 2025

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very grateful to Joan Tam at the reception who had kindly arranged to change our room the next day. When we came back the next day, our luggage had been moved from previous room to our new room. We had really enjoyed our stay in our second room. Thank you so much for your understanding and tremendous help Joan.
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Very disappointing and very poor service.

I was very disappointed in my stay at the Shangri-La. There were hidden charges for poor service that you feel you had to pay and the food was definitely average. Foods kept running out at breakfast and the hot buffet was often cold. We weren’t offered drinks the first day and also weren’t explained you could order an a la cartel option. The expensive afternoon tea - standard London prices was poor for what you got. Standard bread and very bland cakes that were very samey. It really was the most disappointing luxury / 5 star stay I’ve had. I would not return.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT STAY WILL BE BACK

Excellent hotel The staff are all super friendly and helpful Rooms are great value and a welcome upgrade from other London hotels
Stayed 3 nights in Aug 2025

10/10 Excellent

Serdar

Stayed 2 nights in Aug 2025

10/10 Excellent

jaloliddin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view , delicious breakfast, friendly customer service
Stayed 1 night in Aug 2025

10/10 Excellent

faisal

Stayed 1 night in Jul 2025

10/10 Excellent

Debbie

Liked: Amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful modern hotel

Beautiful modern hotel. Service was fantastic and easy to communicate thru WhatsAp. Plenty of space for a family of four in the suite and views were unbelievable. Had brunch one day and that was excellent as well. Only issue would be the location was not our favorite and felt like it was a bit of a hike to get anywhere.
Stayed 2 nights in Aug 2025

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025