We declined to stay at the hotel when we saw the room and went elsewhere at our own cost. Hotel refused to refund us and we eventually reached resolution from hotels.com (after a bit of a battle) but the hotel did nothing to contribute to the refund and so deserves no credit for that, they just kept the money when we didn’t stay.. disgusting !!
We were placed in the basement with the pavement of a major high street directly above so everyone could see straight inside. Our window looked into a below ground stairwell.. nice !! Furniture falling apart.
Drainage smell, door right outside lift door without a lobby between, filthy windows and holes in sent causing noise and draughts, rooms are beyond tiny, you have to squeeze past the bed to get to the bathroom door. They are TINY!!
Just don’t stay here, spend your money elsewhere and enjoy your stay.