Terrible Experience – Would Not Recommend
I normally don’t write hotel reviews—positive or negative—but this experience was exceptional in the worst way and deserves to be shared. In over 20 years of international travel across 40 countries, I have never encountered such poor hospitality.
I booked Point A Hotel at King’s Cross, London, through Expedia. Knowing that my flight from Singapore would land early (6 a.m.), I emailed the hotel in advance to request early check-in. The reply stated that early check-in would be possible if available and would cost an extra £15—fair enough. I was also told I could drop off my luggage at any time.
When I arrived at the hotel around 7:30 a.m., I was told early check-in was not possible (which I understood), but I was shocked to be told I would have to pay by the hour just to leave my bag. I’ve stayed in hundreds of hotels across the globe, and I have never encountered a hotel charging guests to store luggage before check-in. After a long 14-hour flight, I had to argue with the front desk for 30 minutes just to leave my bag. Eventually, they agreed—but made it feel like they were doing me a favor.
It didn’t end there. For the first two days, my room wasn’t cleaned. There was a small sign in the room saying cleaning would be done on the 4th day, unless requested. So, I went to the front desk to request it—only to be told that daily cleaning required an extra payment. Nowhere on the sign was this mentioned. When I pointed that out, I was