The staff were good and the location is excellent, but the room is very average or even below. Rooms are tiny, floors are not level, the bed mattresses are soft and worn out, and bed spreads are very heavy and dated looking. Obviously no updates in many years. Very expensive for what you get, but maybe that’s the reality in London. We did love the location though. The included breakfast is very good, but it ends at 9am, the first hotel I’ve ever stayed in where breakfast ends before 10am.