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The Prime London Hotel

3.5 star property

Photo gallery for The Prime London Hotel

Front of property
Reception
Reception
Superior Double Room
Bathtub, free toiletries, hair dryer, towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
9 Knaresborough Place, London, England, SW5 0TP
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Kensington High Street
    ‪11 min walk‬
  • Place, Imperial College London
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪49 min drive‬

Room options

View all photos for Club Double or Twin Room

Club Double or Twin Room

Club Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Small Double Room, 1 Large Twin Bed

Small Double Room, 1 Large Twin Bed

Small Double Room, 1 Large Twin Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Basement Small Double Room

Basement Small Double Room

Basement Small Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

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Exterior
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About the area

London

A stay at The Prime London Hotel places you in the heart of London, within a 15-minute walk of Kensington High Street and Natural History Museum. .This hotel is 0.7 mi (1.2 km) from Imperial College London and 0.7 mi (1.2 km) from Kensington Gardens.

What's nearby

  • Cromwell Road - 1 min walk - 0.2 km
  • Kensington High Street - 11 min walk - 0.9 km
  • Imperial College London - 13 min walk - 1.1 km
  • Natural History Museum - 15 min walk - 1.3 km
  • Kensington Gardens - 15 min walk - 1.3 km

Getting around

  • Earl's Court Station - 5 min walk
  • West Brompton Station - 12 min walk
  • London City Airport (LCY) - 68 min drive

Restaurants

  • ‪Paul - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Cast Iron Bar & Grill - ‬1 min walk
  • ‪Courtfield - ‬3 min walk
  • ‪Caffè Nero - ‬4 min walk

About this property

The Prime London Hotel

The Prime London Hotel offers 21 accommodations with laptop-compatible safes and complimentary bottled water. Memory foam beds feature Egyptian cotton sheets. 42-inch Smart televisions come with satellite channels and Netflix. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Stay in one of 21 guestrooms featuring Smart televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
This hotel has 6 floors in 1 building and offers designated smoking areas.
Featured amenities include luggage storage and an elevator.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Alcohol is not served at this property

Property is also known as

Hotel Moonlight London
Hotel Moonlight
The Prime London Hotel Hotel
The Prime London Hotel London
The Prime London Hotel Hotel London

The Prime London Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 173 reviews
Rating 8 - Good. 39 out of 173 reviews
Rating 6 - Okay. 13 out of 173 reviews
Rating 4 - Poor. 5 out of 173 reviews
Rating 2 - Terrible. 5 out of 173 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, amenities
Very comfortable
Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spotless room, comfortable bed, would recommend.
Stayed 1 night in Jan 2026

10/10 Excellent

Nurul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel ... quite, walkable and convenient.
Stayed 2 nights in Dec 2025

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient to shops and underground
Stayed 1 night in Dec 2025

10/10 Excellent

Ceri

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and nice extra touches. Will definitely use again
Stayed 2 nights in Dec 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, about 20 mins walk from the Royal Albert Hall. Room and bathroom were very small but clean and comfortable. No breakfast available at the hotel but plenty of options in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. I would recommend to my family.
Stayed 3 nights in Nov 2025

6/10 Okay

Gemma

Liked: Cleanliness, staff & service
I booked a "small double" thinking that this refered to the size of the room, but it also refers to the size of the bed! It was a tiny room and a smaller than standard double bed. My partner and I are quite small ourselves and even we struggled to get comfortable in the bed - we didn't get a good night's sleep. It was ok for one night, but I couldn't have stayed for longer. The staff were friendly and the hotel is well positioned for Hyde Park.
Stayed 1 night in Nov 2025

10/10 Excellent

Brunna, London

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Wonderful location in a safe neighborhood convenient to transportation options. Would definitely stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really excellent stay, lovely staff. Comfortable room and good price.
Stayed 2 nights in Sep 2025

10/10 Excellent

Keith

room clean staff courteous
Stayed 2 nights in Oct 2025

2/10 Terrible

Shavonn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looked Like Bedbugs, Open Curtain Rooms. Bad Owner

The hotel is awful and management is worse. Upon arrival, the room had a broken curtain that couldn’t be closed and also faced the street. You would have to change clothes and sleep with a windows with partially open curtains. The staff tried to fix this by stapling the curtains shut but could not close the top curtains open to upper floors of buildings across the street. When I asked to cancel the reservation and go to another hotel, I explained the inconvenience of paying to get their hotel and of having to pay to get to another hotel, but that I would feel more comfortable doing that then staying in the room. I asked for a full refund. Hotels.com contacted the hotel and urged them to cancel the reservation and issue a refund, but the Prime London Hotel management refused to refund the reservation and let me leave and told the support team at Hotels.com, that they had fixed the issue when they had not. The bathroom door in the hotel room was also dirty with brown streaks as if it had not been cleaned. The room was old looking and had a desk without a chair. When the sheets on the bed were pulled back, there seemed to be evidence of bed bugs on the sheets that bed washed and reused. There were what looked liked bug shells and dark and bright red spots on the left and ride sides of the bed. The hotel does not have staff between 7pm and 11am, so there was no one to assist me. I had to sit on a nightstand for 10 hours overnight before being able to go another hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal for short stay

Small hotel, but perfectly fine for a short stay. Decent size room with comfortable bed and good shower. Room was very clean and little kitchenette an added bonus. Great location, very short walk to tube and public transport and plenty of cafes and restaurants. Would happily stay again. Only concern in basement room would be temperature if weather was very hot!
Stayed 1 night in Aug 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great in all areas EXCEPT poor aircon :(

Staff super helpful and friendly. Always wanted to help us with our pram and luggage. The ladies on the front desk were welcoming and helpful. The hotel is in a great location - 3 minute walk from a tube station and busy high street. The room was very clean and has clearly been looked after over the years. There was a fridge with bottled water in, plus tea and coffee in the room and downstairs in the lobby there was access to a coffee machine and a filtered water machine. The bed was really comfortable with ample pillows. The staff also placed a fan into our room. We visited during the heatwave and the only downside to the room was the sheer heat. Myself, my partner and our child did not have a good nights sleep because of the aircon failing to keep cool. The fan helped marginally but it was absolutely stifling hot and so uncomfortable that we could not sleep. The air con definitely needs a look at. Other than that, it was good value for money and if they improved the aircon we would 100% stay here again!
Stayed 1 night in Aug 2025

10/10 Excellent

hazel

Stayed 1 night in Jul 2025

8/10 Good

Vito

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff especially Sol at reception were wonderful. She could not do enough for us. However, the elevator was not working our whole stay and the air conditioning in the room was broken. We did have to walk our bags up upon checkin. The hotel did provide fans in our room. It is a lovely property that is in a great neighborhood. Would recommend hopefully the elevator and a/c get repaired.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay again. My second time in a week. So lovely that I re booked it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near Earl’s Court underground station. Also walkable to restaurants and shops. Clean comfortable room and friendly staff. Tea & coffee plus fresh fruit always available in lobby which is nice if you are on the go. Only negative was the lift was not working but the staff helped me with my luggage. Would stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Fabulous small and friendly hotel. The bed was so comfortable with lovely duvet and pillows. The room was tastefully furnished with good quality furniture. It had a fridge and microwave.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 1 night in Jun 2025

10/10 Excellent

Krishanth

Stayed 1 night in Jun 2025

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and efficient but TINY. I bumped my elbows and knees getting out of the bed very frequently. I tried to leave the hotel one morning around 6:45 AM and the elevator wasn’t working, nor could I get anybody on the phone on the emergency WhatsApp number posted. There were no stairs to the main lobby from the basement area where I was staying, so I had to exit the building through a fire escape. That’s my biggest complaint. Aside from that, the location is amazing and the hotel was clean.
Stayed 3 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Feb 2025

8/10 Good

Grant

Stayed 3 nights in Jan 2025