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The Cumberland, London

4.5 star property

Photo gallery for The Cumberland, London

Exterior
Creator video
Family Room
Café
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View map
1 Great Cumberland Place, London, England, W1H 7DL
  • Hyde Park
    ‪2 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(29 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.6 out of 10
Excellent
(27 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

7.6 out of 10
Good
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Park View Room

Park View Room

Park View Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.6 out of 10
Excellent
(23 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King

Deluxe King

8.4 out of 10
Very good
(48 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

9.2 out of 10
Wonderful
(17 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.2 out of 10
Very good
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

With a stay at The Cumberland, London, you'll be centrally located in London, steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. .This hotel is 1.8 mi (2.8 km) from Buckingham Palace and 1.8 mi (3 km) from Piccadilly Circus.

What's nearby

  • Hyde Park - 2 min walk - 0.2 km
  • Piccadilly Circus - 4 min drive - 2.0 km
  • Buckingham Palace - 4 min drive - 2.1 km
  • Trafalgar Square - 4 min drive - 2.4 km
  • Big Ben - 7 min drive - 3.4 km

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 46 min drive

Restaurants

  • ‪Basta London - ‬3 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪Sound Bar - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Pret a Manger - ‬1 min walk

About this property

The Cumberland, London

Art Deco hotel with a 24-hour front desk and a coffee shop
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 900 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with British cuisine at SOUND Cafe, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 17 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Lift (100 centimetre wide door)
  • Raised toilet seat (61 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 726 out of 1291 reviews
Rating 8 - Good. 337 out of 1291 reviews
Rating 6 - Okay. 140 out of 1291 reviews
Rating 4 - Poor. 42 out of 1291 reviews
Rating 2 - Terrible. 46 out of 1291 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geno

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very lively hotel, and much bigger than I was expecting for how well the area was. Right in the center of London, great for exploring London!
Stayed 3 nights in Jun 2025

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for tube access on the central line. Modern facilities. Enjoyed the buffet breakfast. The gold king room was worth it for the extra room. Just a very bustling hotel so be sure you're not looking for something low key.
Stayed 4 nights in Jun 2025

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab theatre stay

Trip booked for my wife and daughter after exams. Hotel was excellent with a really lovely vibe to it. Excellent breakfast and outstanding location. Delighted.
Stayed 1 night in Jun 2025

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel, good location, fair price, would recommend!
Stayed 6 nights in Jun 2025

6/10 Okay

A/N

Travelled with family
Disliked: Property conditions & facilities
Need to more high development There was so mess with the staff. The furniture should more luxury You feel like you are dealing with united nations authorities!! Every single of the staff behaved his/her own way in the management!!
Stayed 1 night in Jun 2025

6/10 Okay

Abdulmunem

Travelled with family, Business traveller
Mess
Stayed 3 nights in May 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel option to stay in London me and my family loves the hotel ❤️
Stayed 3 nights in May 2025

6/10 Okay

Bryan

Stayed 2 nights in May 2025

8/10 Good

SUMIT

Stayed 1 night in Jun 2025

6/10 Okay

Khursheed

Nothing
Stayed 3 nights in May 2025

4/10 Poor

Martyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel as the potential to be one of the best in London however their little to no organisation and service for a high calibre hotel was awful. The lift situation is a mess. The service is shocking when checking in was told to approach the desk by what look like the manager of reception area/Front of house and then he stated one moment and left the desk to speak to colleagues and wait for another 5 mins before he approached us to check us in. The bar service again was poor waited 15 mins for a drink when the bar was half empty. For the price of the hotel we would expect a higher level of service.
Stayed 2 nights in Jun 2025

8/10 Good

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Stayed 3 nights in May 2025

10/10 Excellent

Anna

Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2025

8/10 Good

Peter

Liked: Amenities
Room was very small
Stayed 1 night in Jun 2025

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that showing of the European Champions final in the lobby
Stayed 3 nights in May 2025

10/10 Excellent

Marwan

Stayed 1 night in Jun 2025

10/10 Excellent

Sanhit

Stayed 4 nights in May 2025

10/10 Excellent

Tamaryn, Helensvale

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. The back stage was brilliant.
Stayed 3 nights in Mar 2025

6/10 Okay

Lourdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have proper facilities for seniors with lots of luggage until you entered The Cumberland Hotel inside and then they had concierge (which were wonderful) and porters
Stayed 4 nights in May 2025

4/10 Poor

Mike

Stayed 1 night in May 2025

10/10 Excellent

Andriy

Stayed 1 night in May 2025

10/10 Excellent

Hussein

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 1 night in May 2025