We were upgraded which was a lovely surprise. AJ and the rest of the staff were great - friendly, courteous and efficient. The location of this hotel is great. A couple of minutes from Oxford Circus tube and bang in the middle of the West End. Room was large with a comfortable bed, large TV with Sky channels and a chaise longer. Plenty of toiletries were supplied. We paid for breakfast and I thought it was very good value. There was a variety of cold meats, smoked salmon and cheeses. Yoghurts, fresh fruits, breads, cereals and pastries. You could order poached or boiled eggs etc and on the buffet were Cumberland sausages, back bacon, beans, scrambled eggs. Hash browns, tomatoes and mushrooms. The sausages especially were delicious. I would definitely stay here again.