The staff member I saw was lovely, friendly, and polite. But the room looked nothing like the photos on the website, and I'm not sure if all the glowing reviews were in a different much better room, but the one I had was smelly, and dirty, the door rattled wildly, the bathroom window had a screen area that was broken, there were spider webs, and a grubby mark on the wall where the pillows touched it, inside the cupboards smelt, the fridge smelt, the carpet was stained. It's a place to sleep if that's all you need, but it is not a good place to book for a holiday.