Mexico and Central America Accommodation with Pool

The architecture and history are truly impressive, making it a fantastic place for an unforgettable experience. The view from the rooftop is absolutely stunning. However, the air conditioning is almost nonexistent.

The hotel was very nice. Live band in the evenings was great, arcade was fun, karaoke was a nice touch. Lots of pools to choose from and seating areas. Food was great, and the staff were fantastic.

Room was very worn looking but decent size… the property places a cap on the AC in the rooms and it’s NOT cool enough!!! It was miserable… We were so hot the first night we thought the AC was broken and the fan didn’t work. We approached the front desk and there was nothing that they could do minus switching rooms. So we switched rooms at 3 AM. Again the AC was regulated but at least the fan in the ceiling worked. The rest of the staff were fantastic, especially the bartenders… The food was very bland and massively watered down… The beach was beautiful, but small. Unfortunately, there were only a handful of lawn chairs and even fewer umbrellas. This was the third Riu resort we have been to in Cancun and this one was by far the worst.

Breakfast food was absolutely amazing. Fresh everyday.

Very nice Hotel, clean and beautiful

The resort itself is very nice. Pools and property kept very clean, staff very attentive and the food, especially at the restaurants was excellent. I had an ocean front room in the center section; very nice. Had to be moved 2 times during a 4 night stay. Room was very humid but thought AC turned up. AC would not cool, stayed very humid. Thermostat was also broken. Female mgr saw it flash on/off on its own & temp changed! Had to move. Some rooms have an AC system that needs more coolant added or the coils may need cleaned. Sheets, loveseat, lamp shade over table and part of the floor had visible moisture you could see and feel. Fortunately concierge, Allen, was outstanding with helping me through the issues. Rooms 4009 and 5010 both. He also helped with getting maintenance to fix the shower handle in room 5010. Handle would not turn far enough to allow cold water to mix. Allen took pics and saw everything I mentioned first hand. I have no intention on 'trashing' the resort on social media in any way but the AC issue was really bad and the cleaning crew needs to be more educated on looking for these issues and reporting problems. If they are reporting issues, shame on management for not doing their job. Spending 1 night in room 4009 and 2 nights in room 5010 was quite over bearing and uncomfortable, AC issues. Draining the AC pan in room 5010 did not help. Had to move again. couldn't take it anymore with the humidity. Sheets very damp, floor wet! Again, not good!