Fiesta Americana Condesa Cancun All Inclusive

4.5 star property

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Property video
Premium Room, 2 Double Beds (with Plunge Pool) | Garden view
Buffet
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪7 min drive‬
  • Place, La Isla Shopping Mall
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(125 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(35 reviews)
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(44 reviews)
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(113 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(62 reviews)
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • 78 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(23 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(12 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Family Suite

  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 114 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Serenity Ocean Front)

  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (Serenity)

  • 36 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Suite (Serenity - Ocean Front)

  • 78 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Fiesta Americana Condesa Cancun All Inclusive is within a 5-minute walk of Aquaworld and within a 5-minute drive of Kukulcan Plaza Shopping Mall. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 7.5 mi (12.1 km) from Teatro de Cancún.

What's nearby

  • Aquaworld - 3 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 16 min walk - 1.4 km
  • Delfines Beach - 4 min drive - 1.8 km
  • Kukulcan Plaza Shopping Mall - 6 min drive - 2.6 km
  • La Isla Shopping Mall - 8 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Hacienda Sarape - ‬5 min walk
  • ‪Coffee & You - ‬3 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Colonial property with 9 restaurants and 2 outdoor pools
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 507 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a waterslide, and a fitness center. Additional amenities at this Colonial property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 3 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 21600 square feet (2007 square meters) of space consisting of a conference center and 12 meeting rooms. Free self parking is available onsite.
The Market - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Brasa by the Sea - This poolside brasserie specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open select days.
El Mexicano - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.
San Telmo $ - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasa by the Sea
  • El Mexicano
  • Rosato
  • San Telmo $
  • The Market

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 89 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Reviews

Fiesta Americana Condesa Cancun All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 2430 out of 3892 reviews
Rating 8 - Good. 828 out of 3892 reviews
Rating 6 - Okay. 347 out of 3892 reviews
Rating 4 - Poor. 149 out of 3892 reviews
Rating 2 - Terrible. 138 out of 3892 reviews

Reviews

10/10 Excellent

Annie Kemkemian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our bartender Martin! It was a great stay nice and quiet. Hotel was super cute!
Stayed 7 nights in Jul 2025

8/10 Good

Alpinder

Stayed 7 nights in Aug 2025

10/10 Excellent

Zahraa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that there’s no a lot of food options. Especially we only eat seafood.
Stayed 4 nights in Aug 2025

10/10 Excellent

Milagros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and super kid friendly my son had a blast!
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay that I would recommend to anyone! The staff were incredibly kind and helpful, always willing to go the extra mile. The property was beautiful (especially the views from the upper pool) and well-maintained. You can tell everyone takes pride in the resort and their work. Even the other guests were respectful! Would visit again in a heartbeat! 10/10 would recommend.
Stayed 4 nights in Aug 2025

6/10 Okay

Lunturi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited Dinning Poor buffet, limited restaurant and limited choices on the menu. Limited entertainment , especially for the kids. Property was clean and staff was friendly and helpful.
Stayed 6 nights in Aug 2025

10/10 Excellent

Afzal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Vinci

Liked: Staff & service
Disliked: Cleanliness
Food is great! The hotel is a little old a bit of wear and tear. Staff is very helpful. The air conditioning in restaurants isn’t strong enough.
Stayed 4 nights in Aug 2025

2/10 Terrible

Ermir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I go to Cancun twice a year. This has been by far the worst hotel we’ve ever been at. Second day in, I wake up with two bed bugs on my body. Management changed us to another room. Still felt disgusting. What made things worse is management acknowledging that this is an open resort and things like this “could happen” I don’t know how anyone could say such things. The food, horrible. Every restaurant we went to, buffet, horrible. Different areas of the resort can’t give you bottle of water. Didn’t think it was that much to ask as it was the cheapest bottle of water Mexico had to offer. Waking up with bed bugs ruined everything. I felt disgusted just being there. Came back home and sent everything to cleaners, hopefully we didn’t bring any of those bugs back with our clothes. Horrible experience and will never go back even if they gave it to me for free.
Stayed 6 nights in Aug 2025

10/10 Excellent

Marangely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la variedad de comida que tiene el hotel. Además que el trato del personal, es excelente. ¡Lo recomiendo!
Stayed 5 nights in Jul 2025

4/10 Poor

Rodrigo

Disliked: Cleanliness
Nothing to say
Stayed 6 nights in Jul 2025

10/10 Excellent

Lissett, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was exceptional!! Buffet offers was great
Stayed 5 nights in Jul 2025

10/10 Excellent

Grace Jarumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Not as good as expected. Quality of food and drinks has really changed dramatically.
Stayed 3 nights in Jul 2025

8/10 Good

Naima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort just wish the food was little better
Stayed 2 nights in Jul 2025

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was a 10/10 However I did not enjoy that when you first arrive they harass you trying to convince you into joining their “membership” other than that everything was great.
Stayed 4 nights in Jul 2025

8/10 Good

Juliana Andreatta

Liked: Cleanliness, staff & service, amenities
The daycare service is amazing. The hotel is beautiful. The room needs some renovation. The room smells like old stuff. Some workers are super nice, but some are not happy at all. The buffet wasn’t really good. The salads station was really good. And Pedro the buffet waiter was amazing. Super kind and professional. The protein station needs lots of attention. The food wasn’t really good. But my general opinion is that the hotel is good.
Stayed 3 nights in Aug 2025

8/10 Good

Ivan Dario, Highlands Ranch

Liked: Cleanliness
Good beach area
Stayed 3 nights in Jul 2025

10/10 Excellent

Rohan

Stayed 4 nights in Aug 2025

6/10 Okay

Alana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place but they stole all my stuff. Nice resort, but had a serious issue with theft. Stayed here with my partner and overall the property is beautiful and the amenities were great. Unfortunately, our experience was overshadowed by a major security concern. After a trip to the beach, our room key stopped working. The front desk told us it was a lock malfunction and had maintenance replace it, saying our new key would work in about an hour. We spent some time at the pool, but when we returned to our room later, we discovered that several valuables—including my laptop, AirPods, and a birthday gift I had packed for my partner—were missing from inside a zipped backpack in the closet. When we reported it, the front desk informed us that they couldn’t file a police report on our behalf and that we would need to go to the local station ourselves if we wanted to pursue it further. It’s a shame because the rest of the stay was really enjoyable. Just be aware—and leave your tech and valuables at home.
Stayed 5 nights in May 2024

10/10 Excellent

Yulin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- food: just ok, options are limited. We came with a young child, he does not like most of the food, so prepare the food for your young kid. We adults find the food just ok, our last trip was Riu and their food was better. - pool: not many people in kid zone, adult zone has activities, seems fun. - beach: good, plenty of seats, sand is ok. - daycare: we spent a lot of time there as our kid loved it. AC is strong, we love that ( the only place that is actually cool and comfy). - room: good, AC was very strong and cold if put on low mode, and was too noisy if put on Auto ( when it kicked in, it sounded like a train ran by). - drinking water: they do not provide bottle waters anymore, a glass jar for you to refill from the wall's ecofriendly filtered water, and it tasted salty, so all of the tea products tasted weird( and we are heavy tea consumer, so this part is unpleasant). Also no boiler in the room, bring one if you need to make tea from time to time. - babytub: they do provide that. - service: we were there for 8 days, we went to the buffet and found a table and sat down with no issue, until the last day, when we did what we used to do and got a table, we were told to go back to the counter and wait, and was directed to read the sign that said "wait to be seated". I am guessing they do so because we are Asians, do not think they will behave like this to their white customers :) overall it's ok, especially good for family with kids.
Stayed 7 nights in Jul 2025

6/10 Okay

Rocio

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Didi Luis

Liked: Cleanliness, staff & service, property conditions & facilities
This was the
Stayed 7 nights in Jul 2025

6/10 Okay

Lorena

Travelled with family
Upon arrival, we were greeted with an inoperable escalator, I was real skeptical about getting a good experience based just on that. Checking in was a breeze, and although, we arrived at approximately 2200hrs, I was still expecting some comforts at the front of the hotel lobby, we settled for room service. The overall food experience was average, I must say, the restaurant “El Mexicano” was very surprising in a good way. There is also the Italian restaurant “Rosato” and the Cevichera which were okay. Several other restaurants on the premises which are not part of the inclusive package and would cost extra. The drinks were good. I recommend the “Mescalita”. The wait staff is excellent. But I revert to the amenities and comforts provided, we had an excursion pick up 0630 hrs and at the time failed to order room service thinking that there might be something light like fruits or muffins set out at the lobby, but there wasn’t. The breakfast buffet line gets long around 9am. Entertainment options are limited, few activities around the pool, few games (with limited accessory pieces) near the main bar, daycare for small kids
Stayed 1 night in Aug 2025

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jul 2025