Hotel Riu Santa Fe - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Santa Fe - All Inclusive

Aerial view
Creator video
10 bars/lounges, 5 swim-up bars, 5 poolside bars
10 bars/lounges, 5 swim-up bars, 5 poolside bars
On the beach, sun-loungers, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410
  • Place, Medano Beach
    ‪3 min walk‬
  • Place, Cabo San Lucas Bay
    ‪14 min walk‬
  • Place, Cabo San Lucas Country Club
    ‪14 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪44 min drive‬

Room options

Standard Double Room (M)

8.4 out of 10
Very good
(58 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Garden View (L)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(529 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

7.4 out of 10
Good
(47 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

7.4 out of 10
Good
(13 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Ocean View (M)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 70 sq m
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

7.8 out of 10
Good
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (C)

8.4 out of 10
Very good
(51 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | C)

8.2 out of 10
Very good
(28 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Riu Party, U)

8.0 out of 10
Very good
(22 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(15 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, (L))

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, M)

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Room (Friends & Family (M))

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Queen Beds OR 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

Double Room, 2 Bedrooms, Garden View (U)

7.8 out of 10
Good
(11 reviews)
  • 28 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Room (Friends & Family (U))

9.4 out of 10
Exceptional
(12 reviews)
  • 49 sq m
  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

Room (Friends & Family (B2C-US))

  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

Double Room (RIU Party | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 29 sq m
  • Sleeps 2

Double Room with Side Sea View

  • 28 sq m
  • Sleeps 2

Double Room (Kids Free | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Quadruple Room with Garden View

  • 49 sq m
  • Sleeps 4

Double Room with Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 4

Double Room with Sea View

  • 28 sq m
  • Sleeps 2

Suite with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 2

Similar properties

About the area

Cabo San Lucas

With a stay at Hotel Riu Santa Fe - All Inclusive in Cabo San Lucas (El Medano Ejidal), you'll be within a 5-minute walk of Medano Beach and Cabo San Lucas Bay. .This all-inclusive property is 2.4 mi (3.9 km) from Marina Del Rey and 5.4 mi (8.7 km) from Quivira Golf Club.

What's nearby

  • Medano Beach - 3 min walk - 0.3 km
  • Cabo San Lucas Bay - 14 min walk - 1.2 km
  • Cabo San Lucas Country Club - 14 min walk - 1.2 km
  • Plaza San Lucas - 14 min walk - 1.2 km
  • Questro Golf - 3 min drive - 3.5 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 36 min drive

Restaurants

  • ‪Riu Sport Bar - ‬1 min walk
  • ‪La Iguana - ‬5 min walk
  • ‪Baja California Restaurante - ‬4 min walk
  • ‪Promenade - ‬8 min walk
  • ‪Torote Steak House - ‬7 min walk

About this property

Hotel Riu Santa Fe - All Inclusive

Family fun on the beach, with 10 outdoor pools, near Cabo San Lucas Bay
Hotel Riu Santa Fe - All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 1190 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as laptop-compatible safes and complimentary bottled water.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Satisfy your appetite at La Baja California, one of the property's 6 restaurants. Wind down with a drink at one of the 10 bars/lounges or 5 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
La Baja California - This buffet restaurant serves breakfast and dinner.
El Médano - Onsite buffet restaurant. Open daily.
Zashila - This theme restaurant specializes in Asian cuisine. Open daily.
Carusso - This theme restaurant specializes in Italian cuisine. Open daily.
La Misión - Onsite buffet restaurant. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 5 poolside bars
  • 5 swim-up bars
  • 6 restaurants
  • Snack bar/deli

Restaurants on site

  • Carusso
  • El Médano
  • La Baja California
  • La Misión
  • Zashila

Things to do

  • 10 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 buildings
  • 4 floors
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive Riu Santa Fe
Riu Fe
Riu Fe All Inclusive
Riu Santa
Riu Santa Fe
Riu Santa Fe All Inclusive
Santa Fe All Inclusive
Santa Fe Riu
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Riu Santa Fe All Inclusive Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property
Riu ta Fe Inclusive inclusive
Riu Santa Fe All Inclusive
Hotel Riu Santa Fe - All Inclusive Cabo San Lucas
Hotel Riu Santa Fe - All Inclusive All-inclusive property

Hotel Riu Santa Fe - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3743 out of 6811 reviews
Rating 8 - Good. 1617 out of 6811 reviews
Rating 6 - Okay. 761 out of 6811 reviews
Rating 4 - Poor. 337 out of 6811 reviews
Rating 2 - Terrible. 353 out of 6811 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, MONTERREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and fair price
Stayed 7 nights in Sep 2025

10/10 Excellent

Fermin Rivera, South Gate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was excellent, reception guy named Fernando, so good, overall great
Stayed 4 nights in Sep 2025

10/10 Excellent

Graciela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and everyone super friendly felt welcome
Stayed 2 nights in Sep 2025

10/10 Excellent

Mayra Berenice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities, great staff and fun activities.
Stayed 3 nights in Sep 2025

8/10 Good

Connor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Mostly everything was good. However, every single morning of our stay the maids would wake us up around 7:30AM banging and yelling and laughing with each other right outside our door. I went out and ask them to quiet down, they proceeded to laugh at me and pretend to not know English. They laughed, chatted and banged around every single morning from 7:30-9:30AM
Stayed 7 nights in Sep 2025

8/10 Good

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is huge, we got loss, they should put bigger numbers in each building as well on the map they give to costumers, also the road before the entry to the hotel is terrible full of pot holes and dirt, also the airplane charge was 250.00 but it does not include luggage, airport tax, we end up paying 700.00 round trip for two which is ridiculous
Stayed 5 nights in Sep 2025

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

4/10 Poor

Noah Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our stay started with a dirty room. Moved to a second room, also dirty. Finally after 2 hours we got a clean room. The pools where dirty, it seemed to be to many guests and not
Stayed 6 nights in Sep 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Hotel and the all inclusive. Great food n drinks. Staff was very kind n helpful. The room was very clean.
Stayed 3 nights in Sep 2025

8/10 Good

Cynthia, Henrico

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Wonderful pools, attentive staff. Food not so great.
Stayed 7 nights in Sep 2025

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2025

8/10 Good

Pryiandeep, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were clean. Staff was attentive. Only thing was the shower was cold and a lot of flies this time around.
Stayed 6 nights in Sep 2025

6/10 Okay

Jorge Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

matt

Liked: Amenities, property conditions & facilities
Nice property. Roads outside the resort are terrible!
Stayed 4 nights in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Rose Morales, SANTA BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
we've been there 6 times and enjoy everything. We especially like Tolley the bar tender
Stayed 4 nights in Sep 2025

6/10 Okay

denisha

Travelled with partner
Decent hotel. Food was average. Expedia standard booking was placed at the back of hotel with view of highway. It’s worth the extra for ocean view.
Stayed 3 nights in Sep 2025

6/10 Okay

Lorena Rojas

Liked: Staff & service
Clean room food could be improved
Stayed 3 nights in Sep 2025

10/10 Excellent

Poon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the cleanliness and the aesthetic of Hotel Riu Santa Fe. My eyeballs were very amazed at the decor of the place. I also appreciate the dining options that were available. I have to say that this is the 3rd time I have stayed at an all-inclusive in Mexico and this is the first time I’ve been truly impressed with the taste of the food. Very well seasoned and there were very many options. One time, my friend and I really wanted a jello and the staff went above and beyond. The only downside is that there is no room service option. Would highly recommend this hotel to anyone!
Stayed 3 nights in Sep 2025

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great minus the buffets. The quality of food just ain’t it.
Stayed 3 nights in Sep 2025

6/10 Okay

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall the experience was disappointing. The food was honestly pretty bad, bland, repetitive, and not what I would expected. On top of that, there were some really unpleasant sewage smells throughout parts of the property, mostly near a main walkway. All of the pools were extremely crowded. the one bright spot was the staff. Every employee I interacted with was friendly, hardworking, and went out of their way to be helpful. Their service was easily the best part of the trip. Unfortunately, great staff alone wasn’t enough to make up for the disappointing food, overwhelming crowds, and the off-putting smells around the resort. You get what you pay for though, I suggest paying a bit more for The Riu Palace, my mother loved that hotel and had access to everything at ours also.
Stayed 5 nights in Sep 2025

2/10 Terrible

Leticia

Stayed 5 nights in Sep 2025

10/10 Excellent

Paige

Stayed 3 nights in Jul 2025

10/10 Excellent

Darrien

Stayed 5 nights in Sep 2025