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Mercure Brisbane Spring Hill

4.0 star property

Photo gallery for Mercure Brisbane Spring Hill

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Family Room, Multiple Beds, Balcony
Lobby sitting area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Roma Street Parkland
    ‪2 min walk‬
  • Suncorp Stadium
    ‪15 min walk‬
  • South Bank Parklands
    ‪15 min walk‬
  • Brisbane, QLD (BNE)
    ‪16 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Junior Room, 1 King Bed, Balcony

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Family Room, Multiple Beds, Balcony

  • 63 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 Queen Bed, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Brisbane

With a stay at Mercure Brisbane Spring Hill, you'll be centrally located in Brisbane, steps from Roma Street Parkland and Brisbane Private Hospital. .This hotel is 0.4 mi (0.7 km) from St. Andrew's War Memorial Hospital and 0.7 mi (1.2 km) from Queen Street Mall.

What's nearby

  • Roma Street Parkland - 2 min walk - 0.2 km
  • Queen Street Mall - 9 min walk - 0.8 km
  • Suncorp Stadium - 15 min walk - 1.3 km
  • South Bank Parklands - 15 min walk - 1.3 km
  • Queensland Performing Arts Centre - 15 min walk - 1.3 km

Getting around

  • Brisbane Roma Street Station - 8 min walk
  • Brisbane Airport (BNE) - 22 min drive

Restaurants

  • ‪Chez Nous Cafe - ‬9 min walk
  • ‪Frescos Restaurant - ‬4 min walk
  • ‪Madison Tower Mill Hotel - ‬3 min walk
  • ‪The Garden Room - ‬3 min walk
  • ‪Subway - ‬9 min walk

About this property

Mercure Brisbane Spring Hill

Hotel with an outdoor pool, steps from Roma Street Parkland
Mercure Brisbane Spring Hill offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 179 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite with Italian cuisine at Osteria Roma Spring Hill, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brisbane? This hotel has 1475 square feet (137 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

Bulgarian, Croatian, Dutch, English, French, German, Indonesian, Macedonian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,475 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1004 reviews
Rating 8 - Good. 353 out of 1004 reviews
Rating 6 - Okay. 114 out of 1004 reviews
Rating 4 - Poor. 55 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Huseyin

Stayed 3 nights in Mar 2025

10/10 Excellent

metin

It was nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Best hotel I've stayed at for quite a few years. Clean rooms, friendly and efficient staff. Good breakfast. Nice pool
Stayed 3 nights in Mar 2025

4/10 Poor

vahik s

Travelled with family

Was clean.

Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort

Alfred escape

Using hotel as a shelter from Cyclone Alfred So far so good
Stayed 3 nights in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy to get to
Stayed 2 nights in Feb 2025

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I hated this hotel. It is straight up a cliff-face from Roma St - they need to direct you to get off at Central and catch the bus. Walking from Roma St with a suitcase is nearly impossible. The lift smelt mouldy. I got out of the lift to a very strong food/cooking smell. Then I got into my room and it smelt dank and dusty, and the aircon hadn't been cleaned forever. 3 offensive smells in 3 different parts of the hotel. The hot water was off, the balcony is way too small to be functional or at all useful, and they only have basic television stations. The pool is useless for adults, it's just a splash pool. They have a menu for the restaurant and for room service, but they don't include dietary information, which I'm pretty sure is illegal. The crazy thing is they appear to cater for a lot of different diets, but they don't tell anyone on the menu. Spring Hill is too steep for scooters from the city, so the best tip is to learn about the free buses out the front of the hotel. Of course, they don't tell you this beforehand. This hotel is on the more expensive side, and it's supposed to be 4-star. I was really expecting a nice experience. Not premium - but I certainly didn't expect to hate every aspect of the hotel... except the staff, who were friendly. Perhaps most annoying is that I replied to their feedback email, and received no response to my scathing review.
Stayed 2 nights in Feb 2025

4/10 Poor

KADAMB

Stayed 1 night in Feb 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly food was delicious. Air-conditioning in room was very noisy and phone didnt work well but apart from that great hotel and experience all around.
Stayed 4 nights in Feb 2025

8/10 Good

Ehsan

Liked: Cleanliness, amenities, property conditions & facilities
Mercure hotel is located in a very convenient location in the heart of Brisbane’s CBD. Our room had a magnificent view of the city. The quality of food offered at the breakfast buffet could have been improved. However, the cafe had a great vibe and live music at nights. The hotel parking was also a little pricey considering you had to maneuver between pillars to park properly. Overall, we had great experience and would recommend the hotel to anyone wanting to explore Brisbane.
Stayed 5 nights in Feb 2025

10/10 Excellent

Louise Eve

Liked: Cleanliness, staff & service, property conditions & facilities
The place was lovely, clean and quiet.
Stayed 2 nights in Feb 2025

6/10 Okay

Alan

Travelled with partner
Staff not particularly friendly no good morning or general conversation, not very helpful when asking about parking and never mentioned that some areas were reserved. Only 1 yea bag on the room when we arrived so we could not make a drink. Sliding doors to balcony stiff and hard to move and the lock does not work. Unable to access television as it kept coming up with poor signal even with the aerial securely in. No sprinkler system in the room. Bar area shut early so as we were running late on our arrival due to visiting the grandchildren we could not get a meal or alcohol
Stayed 5 nights in Feb 2025

10/10 Excellent

Ian, Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position with parkland opposite. Free bus to the city at door. Great breakfast. Pool area with afternoon shade is just what's needed after a day of discovering Brisbane
Stayed 5 nights in Feb 2025

8/10 Good

Richard

Stayed 1 night in Feb 2025

6/10 Okay

Marie

Business traveller
Liked: Cleanliness, staff & service, room comfort

Business Trip to Brisbane.

No room key when I arrived due to a new system issue so needed to be escorted to my room several times before receiving my own key. No hot water for my shower on the first night but got resolved thankfully. Food at the hotel restaurant was over priced and awful with my meal sent back due it it being frozen in the middle. I received a $4 discount which was quite poor customer service. Hotel staff are friendly and helpful and the location is great with buses, trains and walking distance into the city. Buffet breakfast was good and the free coffee with breakfast a nice surprise.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we needed to be.
Stayed 1 night in Feb 2025

10/10 Excellent

Grier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing will stay there again
Stayed 2 nights in Feb 2025

10/10 Excellent

Holly Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and will tell other people about it, the only problem was the pool as it was very cold and had too much chlorine.
Stayed 16 nights in Jan 2025

6/10 Okay

Emelye-Jane

Liked: Amenities, property conditions & facilities
We were only there for one night as we were going to a concert . The staff at the bar were extremely helpful as I needed my food that I brought with me heated up as the kitchen was closed and I didn’t wish to order room service. However, I found the Staff on reception quite rude and pretty much ignored me and my question. We ordered room service at 11 pm. It took more than 30 minutes to arrive to our room. It arrived stone cold and the food was absolutely terrible. Not worth $100 that we spent on it at all. The room however was nice and clean. We were on a balcony which we loved. The beds were comfy, especially the pillows. What we paid for the room for one night, however the facilities did not reflect that. I do not recommend getting room service from this place.
Stayed 1 night in Jan 2025