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Moose Hotel And Suites

4.0 star property

Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video
Interior entrance
Lobby lounge
Front of property – evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

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345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(172 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(16 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.6 out of 10
Exceptional
(53 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(101 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, a 1-minute drive from Banff National Park Information Centre and 7 minutes from Upper Hot Springs. .This spa hotel is 12.1 mi (19.5 km) from Banff National Park and 3.2 mi (5.1 km) from Banff Gondola.

What's nearby

  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km
  • Central Park - 11 min walk - 0.9 km
  • Minnewanka Loop / Lake Johnson - 11 min walk - 0.9 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬4 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Evelyn's Coffee Bar - ‬5 min walk

About this property

Moose Hotel And Suites

Hotel in Banff with 2 hot tubs and a full-service spa
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Reviews

Moose Hotel And Suites Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1770 out of 2251 reviews
Rating 8 - Good. 344 out of 2251 reviews
Rating 6 - Okay. 78 out of 2251 reviews
Rating 4 - Poor. 38 out of 2251 reviews
Rating 2 - Terrible. 21 out of 2251 reviews

Reviews

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities
Second time staying at this location. Staff are awesome and location is excellent. Reason for lower rating on facilities/amenities is only because the hot pools were under construction when I stayed there in July. Hopefully they are back up and running soon - awesome when they are! Will be back for sure.
Stayed 1 night in Jul 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just left Banff and the Moose Suites this morning, and already planning our next trip. The Moose Suited property was awesome exceeded our expectations. Thank you Moose Suites staff for making our 28th wedding anniversary so special. Kathy & Todd
Stayed 3 nights in Aug 2025

6/10 Okay

janet

Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent! Great location as well. Would be perfect with a coffee machine in lobby.
Stayed 4 nights in Aug 2025

10/10 Excellent

Patricia Marie

Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 4 nights in Aug 2025

10/10 Excellent

Michael Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and in Main Street in Banff. Staff was very helpful during our stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

RAYYAN

Stayed 2 nights in Aug 2025

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel on the Main Street of Banff. Well appointed and comfortable. Recommend if you want to be in the middle of the action.
Stayed 1 night in Aug 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was less than expected. The meals were brought to your table without proper dishes and flatware. Service would often bring a bowl of soup and forget things like a soup spoon. The whole idea of a bread bar where patrons have to toast their own toast is ridiculous For a hotel that costs as much as that hotel to stay in. Toast should be made in the kitchen and should be available to patrons when they order toast. Also, drinks would come filled with ice so that the actual drink was very small. This is completely unacceptable. Service in the restaurant was also subpar with many servers appearing to be upset when the patrons required a change to their order or asked for proper cutlery. This happened more than on one occasion. During our stay of three nights, the insufficiencies of the restaurant were a reoccurring Thing. Also serve real butter rather than margarine. Again, when patrons pay $1000 per night to stay at such a hotel, all of these things including small things are expected. The restaurant was a complete failure.
Stayed 3 nights in Aug 2025

8/10 Good

Johnny

Liked: Cleanliness, amenities, property conditions & facilities
No comment
Stayed 3 nights in Aug 2025

10/10 Excellent

Omer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Definitely recommended. Get a bigger room for better experience. We upgraded it once we arrived.
Stayed 3 nights in Aug 2025

8/10 Good

James

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Taryn

Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Banff.
Stayed 1 night in Aug 2025

10/10 Excellent

deborah

Liked: Amenities, property conditions & facilities
Comfortable beds great hot tub but rooftop was u see Remington which was not disclosed when booked therefore it was crowded
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff…..spacious room…very clean
Stayed 2 nights in Aug 2025

10/10 Excellent

Huzefa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moose Hotel & Suites in Banff offers a cozy blend of mountain elegance and modern comfort, making it a top choice for travelers seeking both relaxation and adventure. Located just steps from downtown Banff, the hotel features warm, inviting rooms with fireplaces and balconies, plus standout amenities like rooftop hot tubs with panoramic views of the Canadian Rockies. Friendly service, clean facilities, and the on-site Pacini Italian restaurant, which adds a delicious touch to the stay. Whether you're shopping, exploring, or simply unwinding, the Moose delivers a memorable alpine escape.
Stayed 3 nights in Aug 2025

8/10 Good

Kimberly, Aledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! We loved our stay at the Moose Hotel, we’ll definitely be back!
Stayed 3 nights in Aug 2025

8/10 Good

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were perfect. A part of the rooftop outdoor pool/hot tub was closed for maintenance without a prior notice on the website and in August the best time of the year for that part.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked suite last minute via Expedia after disappointing other hotel (rhymes with Roxy). Great property, convenient to all Banff shopping and grocery store is only about 150 yards from hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

BRAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025