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Moose Hotel And Suites

4.0 star property

Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela Liguori
Lobby lounge
Interior entrance
Front of property - evening/night

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Bar

Explore the area

View map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(162 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(87 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.6 out of 10
Exceptional
(49 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, within a 5-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This spa hotel is 0.6 mi (0.9 km) from Banff Centre for Arts and Creativity and 12.1 mi (19.5 km) from Banff National Park.

What's nearby

  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km
  • Fairmont Banff Springs Bowling Centre - 5 min drive - 2.1 km
  • Tunnel Mountain - 7 min drive - 1.4 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪BeaverTails - ‬5 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk

About this property

Moose Hotel And Suites

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1667 out of 2094 reviews
Rating 8 - Good. 306 out of 2094 reviews
Rating 6 - Okay. 70 out of 2094 reviews
Rating 4 - Poor. 30 out of 2094 reviews
Rating 2 - Terrible. 21 out of 2094 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it definitely coming back
Stayed 2 nights in May 2025

10/10 Excellent

Shannon Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely spectacular property, cozy rooms and amazing staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Retreat

We thoroughly enjoyed our stay at the Moose Hotel and Suites, where every moment felt like a delightful retreat. As soon as we entered, the lobby enveloped us in a cozy ambiance, complete with comfortable seating and a crackling fireplace, that invited us to unwind. The warm glow of the fire added to the relaxing atmosphere, making it the perfect gathering spot. The staff members, from the welcoming front desk personnel to the attentive restaurant wait staff, were incredibly friendly and genuinely eager to accommodate our needs. They went above and beyond to ensure that our experience was enjoyable and hassle-free. Our room was a true haven—comfortable, and impeccably clean. It was thoughtfully outfitted to meet all our needs, allowing us to relax and recharge after our adventures. The location of the hotel was another highlight; we found ourselves right in the heart of the action, with easy access to local attractions, shops, and dining options. Overall, our stay at the Moose Hotel was a wonderful experience filled with comfort and hospitality, and we hope we are able to return someday.
Stayed 3 nights in May 2025

10/10 Excellent

Laura Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quite nice. The price was ridiculous but that’s what you get for staying in Banff.
Stayed 2 nights in May 2025

10/10 Excellent

Jungfu, Bee Cave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient for the Banff downtown. We asked for a room that’s away from the Main Street and quieter and the staff was able to accommodate us.
Stayed 4 nights in May 2025

10/10 Excellent

Destry

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in May 2025

8/10 Good

Maxwell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall pretty good, but not great. The bedroom and living room in our suite were smaller than I expected for the price paid. The water temperature in the shower fluctuated between hot and cold, which was uncomfortable. We had booked a Deluxe King Suite. When we checked in I was offered the "opportunity" to upgrade our room to a mountain view on the 4th floor. When I asked what the price difference would be I was told that it was an extra $250 per night, but that they had a way to offer it to me for only $150 a night more. I felt like I was buying a used car. The price is the price. Don't play games. If you can give me the upgrade for $150 a night extra, don't tell me it's $250 but you can offer me a "special" deal. We will likely stay somewhere else next time.
Stayed 6 nights in May 2025

10/10 Excellent

Zhaoqing

Stayed 5 nights in Apr 2025

10/10 Excellent

Cynthia

Travelled with partner
Construction near room
Stayed 3 nights in May 2025

10/10 Excellent

Robert Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Nice and close to everything. The rooftop hot tubs are amazing. The spa is a must do.
Stayed 8 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Robert D E

Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Moose Hotel was very pleasant and the staff were very helpfull.
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a superb stay. The front desk is extremely helpful. Amelia went out of her way to assure we knew where everything was. They even booked the gondola for us right on site and gave us free bus transfers! Great place.
Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Banff

Clean with a very comfortable bed, reasonable sized room, with a great location close to town centre, enjoyed the sauna and spa facilities and luggage storage after checking out. Staff very friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, friendly and helpful staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Sharlene

Travelled with family
Liked: Amenities
Great property centrally located! Helpful and friendly staff! My only complaint was the hot tub had so much chlorine in the water my bathing suit was discolored. Otherwise an A+ stay!
Stayed 1 night in May 2025

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Shannon Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing property! The cozy rooms, spa, close to shopping, super clean and delicious restaurant! And the staff is incredible! They are knowledgeable, efficient and kind! Thank you for the wonderful stay and look forward to the next stay!
Stayed 1 night in May 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good and reasonable dining on-site.
Stayed 2 nights in May 2025

10/10 Excellent

Randy, Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Apr 2025

10/10 Excellent

Marcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient to all shopping and restaurants in downtown Banff which is a terrific plus to staying there. The staff was very pleasant and helpful. The rooms were comfortable and nicely appointed. The decor and atmosphere in the public spaces was very nice and the rooftop hot tub was great.
Stayed 2 nights in Apr 2025

8/10 Good

Michelle, Cochrane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moose Hotel was lovely. The location was excellent, the underground free parking was appreciated and the front desk staff was sensational. The first room we were given was clean but horrible. It was tiny and dark; it was ground level and the small window looked into a court yard but the window actually looked directly into a pillar so you saw nothing and no light came in. Right after entering the room I went back to the front desk and decided to pay a bit more to get a second floor room. It was a one bedroom and looked into the courtyard but the view was totally open so very bright. Everything about the hotel was lovely but for the price I did expect a bit swankier. Overall, a nice night away and a good hotel. I’d recommend inquiring very specifically about what floor you’re on and what is outside your window so you’re not disappointed. Excellent front and staff that did make the room upgrade easy to do.
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our one night stay was fine. It was walking distance to downtown, so that was convenient and underground parking was a plus. Main pool was just ok, not as big as I thought it would be but the hot pools and sauna was nice and the view of the mountains was definitely awesome. I didn’t love having to walk through the lobby to get to the elevator to go up to the pool (we were on the first level). Service at the restaurant was lack lustre and had to wait a while for the bill but otherwise food was good. The nightly train passing by honking every hour did keep me up but that’s not the hotel’s fault.
Stayed 1 night in May 2025