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Moose Hotel And Suites

4.0 star property

Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela's Hotel Recs
Lobby sitting area
Front of property – evening/night
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

View map
345 Banff Ave, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪3 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪5 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(182 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(29 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

9.8 out of 10
Exceptional
(14 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

9.4 out of 10
Exceptional
(55 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(111 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Bed Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Bed Room

  • Sleeps 2

View all photos for One Bedroom Superior King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior King Bed Suite

  • Sleeps 4

View all photos for One Bedroom Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Rooftop Suite

  • Sleeps 4

View all photos for Two Bedrooms Rooftop Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Two Bedrooms Rooftop Suite

  • Sleeps 6

View all photos for Superior Accessible Room, 2 Queens

Superior Accessible Room, 2 Queens

Superior Accessible Room, 2 Queens

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Rooftop 2 Bedroom Suite

  • Sleeps 6

View all photos for One Bedroom Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Two Queen Beds Suite

  • Sleeps 4

View all photos for Superior Two Queen Beds Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Two Queen Beds Room

  • Sleeps 4

View all photos for One Bedroom King Bed Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom King Bed Suite

  • Sleeps 3

View all photos for One Bedroom Superior Two Queen Beds Suite

Premium bedding, in-room safe, blackout curtains, iron/ironing board

One Bedroom Superior Two Queen Beds Suite

  • Sleeps 4

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About the area

Banff

With a stay at Moose Hotel And Suites, you'll be centrally located in Banff, within a 5-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. .This spa hotel is 0.6 mi (0.9 km) from Banff Centre for Arts and Creativity and 12.1 mi (19.5 km) from Banff National Park.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff National Park Information Centre - 3 min walk - 0.3 km
  • Banff Lake Louise Tourism Bureau - 5 min walk - 0.4 km
  • Banff Legacy Trail - 5 min walk - 0.4 km
  • Banff Centre for Arts and Creativity - 10 min walk - 0.8 km

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬3 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪The Old Spaghetti Factory - ‬4 min walk
  • ‪Good Earth Coffeehouse - ‬2 min walk
  • ‪Evelyn's Coffee Bar - ‬5 min walk

About this property

Moose Hotel And Suites

Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1941 out of 2447 reviews
Rating 8 - Good. 362 out of 2447 reviews
Rating 6 - Okay. 85 out of 2447 reviews
Rating 4 - Poor. 37 out of 2447 reviews
Rating 2 - Terrible. 22 out of 2447 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicholas Rivera, MILFORD

Liked: Cleanliness, amenities, property conditions & facilities
Everything. Excellent place and will definitely be back.
Stayed 6 nights in Dec 2025

6/10 Okay

Jeffrey

Liked: Cleanliness, amenities
The room this time was not as nice as the past rooms we have stayed in at the same hotel. Shower was poor, loud room. Likely venture to another hotel next time we come based on price and quality.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kelsie

Stayed 2 nights in Dec 2025

8/10 Good

Anjali

Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Amenities and Staff were friendly.
Stayed 2 nights in Dec 2025

8/10 Good

paul

Stayed 3 nights in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ji Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Keshav

Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room, friendly staff
Stayed 2 nights in Nov 2025

8/10 Good

Hilary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel lobby. Comfortable rooms. Very clean. Exceptional location. It was freezing however as we visited in November, and the only bed linens were thins sheets, no duvet or comforter, which was odd.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcia Beth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the amenities. Sauna and hot pools on the roof with incredible views. Room always clean. Staff friendly and helpful.
Stayed 4 nights in Dec 2025

10/10 Excellent

Djordje

Stayed 4 nights in Dec 2025

10/10 Excellent

Sanjit

Liked: Cleanliness, amenities, property conditions & facilities
Room outside so cold getting to it
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Excellent all around
Stayed 4 nights in Aug 2025

10/10 Excellent

Katlin

Stayed 1 night in Dec 2025

10/10 Excellent

Gabriela Szpilfeigel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Traveled from December 22-29th family of 4, 2 adults and 2 children (10 and 11). Our room was on the first floor which was fantastic because our kids could open the door and just go right outside to play in the snow while me and my husband watched them from the room. The restaurant has great food and service. Checking in and out was great. It’s an excellent location! Public transport is across the street. Free shuttles to Mr norquay and other places stop right next door. Banff ave (Main Street for walking) is walking distance. The rooms are a bit small but we are not skiers so we didn’t have much in the room anyway. Beds were queen size and big enough. Housekeeping was really great as well. Nothing negative to say!
Stayed 7 nights in Dec 2025

10/10 Excellent

Rosemary

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Calgary

Stayed 1 night in Dec 2025

8/10 Good

Peter

Stayed 3 nights in Dec 2025

8/10 Good

Donna

Travelled with family
Great convenient location. Great hot tubs on roof and everything was clean. Front desk staff were excellent no request was ever too hard. The bar staff were not great and we found one in particular very unwelcoming. We asked If we could take our drinks to the fire and were told no however watched other guests take their drinks and sit by the fire. After 2 nights of being made feel unwelcome we then went elsewhere for our evening drinks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Shelagh

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 2 nights in Dec 2025

10/10 Excellent

Matthew, Medicine Hat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the 2 queen suite. Room was clean and it was really nice set up with an electric real looking fire. The bathroom and shower was super nice.. nice walk in shower with lots of space and good power … nice Rocky Mountain soaps as well. Bedroom was nice albeit very cosy beds super close together and not much room for storage. Hotel is beautiful and the location can’t be beat! 2 mins from centre of Banff. Would definitely stay there again
The Front of the Hotel
Log Fire near reception… amazing
Christmas at the Moose
Fire place in the suite
Stayed 2 nights in Dec 2025

10/10 Excellent

Colin

Stayed 2 nights in Nov 2025

10/10 Excellent

Dong Hyun

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2025

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, lovely staff and comfortable rooms. The hot pools are such a bonus ! They’re open until 11 pm Walking distance to many restaurants and shops. Highly recommend
Stayed 1 night in Dec 2025