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Banff Caribou Lodge and Spa

3.5 star property

Photo gallery for Banff Caribou Lodge and Spa

Property entrance
Indoor spa tub
Corner Suite with Spa Bath | Room amenity
Restaurant
Corner Suite with Spa Bath | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(99 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(64 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(40 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(75 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(62 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

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4.3 out of 5, Excellent, 1,995 reviews
The price is AU$164
includes taxes & fees
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About the area

Banff

With a stay at Banff Caribou Lodge and Spa in Banff, you'll be 1.3 mi (2.2 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka. .This spa hotel is 11.7 mi (18.8 km) from Banff National Park and 12 mi (19.3 km) from Sunshine Village.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 1 min walk - 0.2 km
  • Banff National Park Information Centre - 12 min walk - 1.1 km
  • Banff Lake Louise Tourism Bureau - 13 min walk - 1.2 km
  • Banff Centre for Arts and Creativity - 14 min walk - 1.2 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪The Canadian Brewhouse - ‬13 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬14 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk

About this property

Banff Caribou Lodge and Spa

Mountain hotel with a full-service spa, near Tunnel Mountain
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 765 square feet (71 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1645 out of 3028 reviews
Rating 8 - Good. 776 out of 3028 reviews
Rating 6 - Okay. 397 out of 3028 reviews
Rating 4 - Poor. 130 out of 3028 reviews
Rating 2 - Terrible. 80 out of 3028 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Randy Edward

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time. We were there for our 25th anniversary.
Stayed 8 nights in Oct 2025

10/10 Excellent

Jenna

Stayed 2 nights in Oct 2025

6/10 Okay

Shelly Lynn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Mountain view and good staff
Stayed 3 nights in Oct 2025

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was dirty vent was covered in an inch of dust. The coffee was absolutely horrible. Couldn’t even even even drink drink it. The Jets were broken in the hot pool. The keg didn’t have any specialty coffees. The machine was broken and the staff I told the staff about all my issues and they really couldn’t do nothing about it so pretty disappointed. I don’t think I’ll be going back to that hotel.
Stayed 2 nights in Oct 2025

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. I can't comment on breakfast or the restaurant, since my boyfriend and I didn't try it. We only had some drinks at the keg since we have one back home. Overall great cozy place. It is a nice walk but during fall and winter it gets very cold, not too much underground parking. It wasn't an issue for us since we stayed parked our whole trip and walked everywhere. But might be an issue for others. Hot pool was cozy and the sauna was great.
Stayed 2 nights in Oct 2025

8/10 Good

Ronald

Liked: Amenities
No mountain view
Stayed 1 night in Oct 2025

8/10 Good

Nimna

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great attentive staff, great location, friendly service,
Stayed 4 nights in Oct 2025

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good as usual except commuters were down and hot tub was under construction. A young lady at the front desk was extremely good and fast at her job. Made checking in very quick and without computers. The check out was kind of a problem but she jumped right in while dealing with another customer had to tell a young employee that I had prepaid my stay on Expedia and not yo charge me again just like I had told him. Then she continued with her customer within seconds and not losing their attention. Awesome employee wished I had written her name down. Every hotel needs these kind people. Nothing against the young guy because I’m sure he didn’t know how it worked but he should now.
Stayed 1 night in Oct 2025

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a pleasant stay overall but the rooms are showing their age. Our mattress needs to be replaced and no fan in the bathroom with a door that didn’t close, except a very dirty vent. And the property has no A/C. Okay for fall but can’t imagine in summertime. Bonuses were underground free parking, free bus passes everywhere around Banff and having The Keg on site. The food was exceptional. Overall a pleasant stay with wonderful staff and assistance but our senior backs and necks are suffering from the poor mattress and hard hard pillows
Stayed 3 nights in Oct 2025

8/10 Good

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is pretty nice, it is probably one of the nicest lobby in Banff. It is walkable to banff ave about 12 mins. The property also provided bus pass throughout our stay which was nice in times you don’t want to walk - the bus ride was probably around 5 mins. The rooms were okay. The beds were a little too hard and old which was not comfortable to sleep in. The washroom was nice and had good hot showers. We were just a little disappointed that the hot tubs were not working at the time we checked in but the hotel provided alternatives in which we can use other hotels’ hot tub which was pretty nice as we were able to try other hot tubs around Banff. Overall, it was a great hotel to stay at!
Stayed 2 nights in Oct 2025

8/10 Good

Shashi Mouli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more local vegetarian options
Stayed 3 nights in Oct 2025

10/10 Excellent

jacquey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; pet friendly. Didn’t eat at restaurant
Stayed 1 night in Oct 2025

10/10 Excellent

Vy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2025

10/10 Excellent

William, Sandy

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Bradley

Stayed 1 night in Oct 2025

2/10 Terrible

David

Business traveller

Closed amenities and NO communication

The hot pool, spa and gym were all closed which is why I booked this hotel. No prior email notification was issued. And the front desk did not mention this at check in. Instead I was informed by a notice that was taped up in the elevator as I was taking my luggage to the room. At this point I feel I should be issued a refund as there were other hotels in Banff that I could have stayed at.
Stayed 1 night in Oct 2025

6/10 Okay

Taralynn

Travelled with partner
Liked: Staff & service, amenities
It was a good stay. There’s a keg restaurant right at the lobby. Hot pools were relaxing. Room was okay. Parking was good but I wouldn’t recommend trucks underground parking. Overall, it was a good stay. Affordable.
Stayed 2 nights in Oct 2025

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Ela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we only stayed for 2 nights. Great price for 2 queen bed w/ balcony. Provided free bus pass. I would stay here again
Stayed 2 nights in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
View was of the street behind. Pool/sauna was out of order. Broken light switches and terrible room coffee. Other than that, a lovely stay.
Stayed 1 night in Oct 2025

6/10 Okay

Byungkwan, Coquitlam

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So so
Stayed 2 nights in Oct 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Jonah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was nice, however some days we'd come back and it was half cleaned with towels left on the ground, and the beds not really made. There was garbage from the previous attendees and some food left in the fridge. Other than that, the location was great and the views were great!
Stayed 4 nights in Oct 2025

6/10 Okay

Carolyn

Travelled with family and small children
Liked: Staff & service, amenities
The mountains will always be beautiful! The building itself is quite dated,hence why i choose a lodge for the experience however it could use a revamp of paint and better deep clean. The parking is quite congested we had a truck and it was difficult to finda spotsnd when we did and it was time to leave the truck was hit by someones door...i will try somewhere different next time. Also no complimentary breakfast or even a coffee station...$4.00 at the restaurant for a coffee so i suggest going to a cafe down the main street. .
Stayed 2 nights in Oct 2025