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Banff Caribou Lodge and Spa

3.5 star property

Photo gallery for Banff Caribou Lodge and Spa

Property entrance
Indoor spa tub
Corner Suite with Spa Bath | Room amenity
Corner Suite with Spa Bath | Living area
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(99 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(65 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(40 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(78 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(64 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

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About the area

Banff

With a stay at Banff Caribou Lodge and Spa in Banff, you'll be 1.3 mi (2.2 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka. .This spa hotel is 11.7 mi (18.8 km) from Banff National Park and 12 mi (19.3 km) from Sunshine Village.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 1 min walk - 0.2 km
  • Banff National Park Information Centre - 12 min walk - 1.1 km
  • Banff Lake Louise Tourism Bureau - 13 min walk - 1.2 km
  • Banff Centre for Arts and Creativity - 14 min walk - 1.2 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Canada - ‬6 min walk
  • ‪The Canadian Brewhouse - ‬13 min walk
  • ‪The Old Spaghetti Factory - ‬13 min walk
  • ‪Good Earth Coffeehouse - ‬11 min walk
  • ‪Evelyn's Coffee Bar - ‬14 min walk

About this property

Banff Caribou Lodge and Spa

Mountain hotel with a full-service spa, near Tunnel Mountain
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 190 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Banff? This hotel has 765 square feet (71 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1657 out of 3056 reviews
Rating 8 - Good. 786 out of 3056 reviews
Rating 6 - Okay. 402 out of 3056 reviews
Rating 4 - Poor. 132 out of 3056 reviews
Rating 2 - Terrible. 79 out of 3056 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

ellen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff efficient. Room clean. The room i stayed in was down the hall from the hot pool. The smell of chlorine made my eye very watery. Parking was not available, had to park 4 blocks away. A little disappointed.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
The room is great. The staff seem pretty nice.
Stayed 1 night in Nov 2025

10/10 Excellent

nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was good, rooms were good. Parking can get busy so come early
Stayed 1 night in Nov 2025

8/10 Good

Mylene

Travelled with partner
Liked: Cleanliness, staff & service
Our stay at the hotel was overall great! The place is clean and well-maintained, and the staff are polite and very helpful. We were assigned a room on the first floor, conveniently located just in front of the hot pool and spa. However, we noticed a strong smell of chlorine inside our room, likely coming from the pool area. Room service is complimentary when ordering from The Keg, which was a nice bonus. The only downside is that the hotel is quite far from downtown and nearby restaurants, so getting around might require a bit of planning. Despite that, we really enjoyed our stay — a great hotel with excellent service and cleanliness!
Stayed 2 nights in Nov 2025

10/10 Excellent

Meriem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out standing
Stayed 1 night in Nov 2025

10/10 Excellent

Kent

Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2025

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in staff awesome,
Stayed 1 night in Nov 2025

8/10 Good

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Friendly staff. Very close to public transit. Free bus pass during my stay courtesy of the hotel.
Stayed 4 nights in Nov 2025

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Recently stayed here on a Saturday night. Booked here as free parking included and the keg restaurant was on site. Check in went ok. Keep in mind the parking is free, but parkade was small and limited stalls. Many couldn’t park here as it filled fast and early. We got the last stall at 5:30 pm. Planned to eat at the keg for supper. Got a message that the bar wasn’t going to be open due to Reno’s. They said cans were an option. No thanks. We went and found another great restaurant. We also booked here for the spa and free hot pool. Spa was super expensive and sold out early. Went to use the hot pool. No towels available for guests, even though it says to not bring room towels down. Trying to find a staff member or phone to call for towels was none existent. Many had to leave soaking wet. Room was quiet and the whole hotel smelled of wood burning, which is nice smell to me. Overall not bad, just be careful during high times as they may not have staff to stay ahead of things.
Stayed 1 night in Nov 2025

8/10 Good

Yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good but the VIP benefits ($15/day) are not useful since the onsite restaurant is kind of expensive so you will end up spending much more.
Stayed 2 nights in Nov 2025

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were very helpful :) Our room was very clean beds were comfy. Hot tub was great but the jets were out of service. Free underground parking a plus and also provided free bus passes. It’s a bit of a walk downtown but doable. Definitely will stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, hot tub is always great and one reason we book here. Front desk great and helpful. Love how we get a free bus pass for three days
Stayed 2 nights in Nov 2025

10/10 Excellent

Naomi De Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service!!!
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Travelled with family and small children
Great price at a good location to be able to walk to the main shops
Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean, staff were very courteous and helpful. They provided bus passes to my husband and myself during our stay as the hotel is a 10 minute walk from downtown. We enjoyed a lovely room that provided a beautiful view of the mountains. It is a hotel that we would stay at again.
Stayed 1 night in Nov 2025

10/10 Excellent

Kaori

Clean room was great. Their pools were closed but they had other
Stayed 1 night in Nov 2025

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Toilet had a slow leak, and needed to refill the tank aporox. every 20 minutes so it was annoying thru the night. Height restrictions to enter parkade was too low for a standard pickup. Street parking isn't always great or safe. Bed was comfortable and room was clean, bathroom is small and tight. 4th floor rooms are cozy too, watch you don't hit your head on the sloped ceiling
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul, rockwall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is so kind and courteous. The roof was awesome! I highly recommend the suite. Kind of rival. We received free parking and free bus passes for 3 days and we only stay there one night! We will definitely be returning.
Stayed 1 night in Nov 2025

10/10 Excellent

Josh

Stayed 1 night in Nov 2025

8/10 Good

Connie

Stayed 2 nights in Nov 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and the room was big my dog loved it too
Stayed 2 nights in Oct 2025

4/10 Poor

Amy

The hot tub was broken.
Stayed 1 night in Nov 2025

2/10 Terrible

Sylvie

Stayed 1 night in Oct 2025