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The Valencia was the perfect river walk hotel,...the staff was friendly and helpful, the room clean and very spacious, the architecture beautiful, it was close to all the amenities And it was reasonably priced.

My favorite hotel in San Antonio. Always a pleasant stay.

Stayed 3 nights and 2 days in a row after being out. We came back to a humid ass room cuz something breaker tripped on the AC. Maintenance guy was nice n polite but the fact that we had the issue more than once shows that repairing issue was not a priority. Called the front desk at least 3x the 2nd time and not even told I was being placed on hold but instead placed directly on hold. A simple, "hello, can I place you on hold?" Would have been nice. By the time I made it down stairs to tell them the girl at front desk was like, "are you here about the AC issue? Im sorry I was on the phone with a customer" When booking, room appeared larger and could've sworn it said it came with a couch. Hotel/room is very outdated and not maintained very well. Soap dispensers held up in shower by double side tape and towel rack holding on barely and exposing screws. Fridge smelled horrible, (it was clean) but smelled like somebody left lunch meat in there for days. (Simple fix, baking soda box) to absorb the fowl odors. I hope this actually reaches somebody who will actually read n prioritize the customer.

Hot tub had the jet button broken so the jets were not able to be turned on. TV remote would work when it wanted.

Airport shuttle quick

3 Emails sent some in advance leading to my arrival, none answered. Menger Site, Facebook, and Hotels.com, and stopped by the desk to try to achieve the best room at the best rate I could for something potentially a bit more. Instead one read message not responded to, the other two no response and the desk when I arrived no help. Hotel is nice and a great historical beauty. The grounds were nice and kept well, pool was very nice , didn't seem heated so very chilly, valet was prompt courteous, helpful and speedy. Shops that rent on the outer parts of the hotel were nice and people nice there too. Great area to be convenient and price was very good. They claim to have a great rate with extra perks if booking through hotel and that was not the best deal and the one with the perk was significantly higher so they must really like their secondary market sellers better than giving the customer a deal. No receipt printed at check out due to bad printer and the promise of the emailed receipt never arrived. It was pay at the hotel and not convinced I was not overcharged. I may return but the ways to communicate with the hotel did fail miserably and if I had the time I would have called. The trip was enjoyable, but a room next to the elevator couldn't have been worse with the thin walls. The view was to a gravel roof with a stretch I could see the courtyard. Others parise them but for a hotel with this rating I feel the accomodations I asked and was will to pay and upcharge were ignored