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The Lux Hotel & Conference Center, an Ascend Collection Hotel

2.5 star property

Photo gallery for The Lux Hotel & Conference Center, an Ascend Collection Hotel

Reception
Lobby
Property entrance
Exterior
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

View map
2468 State Route 414, Waterloo, NY, 13165
  • Place, National Women's Hall of Fame
    ‪3 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪4 min drive‬
  • Place, Cayuga Lake State Park
    ‪13 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(43 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(40 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Waterloo

Located in Waterloo, The Lux Hotel & Conference Center, an Ascend Collection Hotel is in a rural location, within a 5-minute drive of National Women's Hall of Fame and It's A Wonderful Life Museum. .This hotel is 4.9 mi (8 km) from New York Chiropractic College and 5.6 mi (9 km) from Montezuma Winery.

What's nearby

  • National Women's Hall of Fame - 3 min drive - 3.7 km
  • It's A Wonderful Life Museum - 4 min drive - 4.0 km
  • Montezuma Winery - 10 min drive - 11.5 km
  • Cayuga Lake State Park - 13 min drive - 11.2 km
  • Waterloo Premium Outlets - 13 min drive - 17.1 km

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Sauder's - ‬19 min walk
  • ‪Subway - ‬6 min walk
  • ‪Connie's Diner - ‬2 min drive
  • ‪Circle K - ‬3 min drive

About this property

The Lux Hotel & Conference Center, an Ascend Collection Hotel

Hotel with free breakfast, in the vicinity of National Women's Hall of Fame
The Lux Hotel & Conference Center, an Ascend Collection Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 147 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a satisfying meal at Woody's Bar & Grille serving guests of The Lux Hotel & Conference Center, an Ascend Collection Hotel. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Planning an event in Waterloo? This hotel has 9180 square feet (853 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 424 reviews
Rating 8 - Good. 121 out of 424 reviews
Rating 6 - Okay. 55 out of 424 reviews
Rating 4 - Poor. 21 out of 424 reviews
Rating 2 - Terrible. 11 out of 424 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oksana

Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay- very nice room!
Stayed 2 nights in Jun 2025

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired
Stayed 1 night in Jun 2025

10/10 Excellent

Joe, Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

jagesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very safe n clean

Very nice place wish they had queen beds instead of double bed size. Rest all was good
Stayed 2 nights in Jun 2025

8/10 Good

bettina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was surrounded by plenty of restaurants and things to do. Wished that the pool was open. I should have called to confirm before I booked our 4 night stay. The breakfast was okay. Nice and quiet area.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michele

Liked: Cleanliness, amenities
The hotel is very clean, and all department's did a good job. The rug felt wet the entire time? Staff was helpful. Second stay there.
Stayed 3 nights in Jun 2025

10/10 Excellent

Allia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with the friendliest staff!
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was so comfortable and the shower was amazing.
Stayed 1 night in Jun 2025

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, amenities
I would say here again. There were a couple of problems that would NOT prevent me from staying here, but that should be addressed by management. The hot water was somewhere between nonexistent and inconsistent. The first night there was water that was barely body temperature. I mentioned it to the staff. The second night the water was tepid. The water was never hot. The breakfast buffet had good options, but was not monitored adequately. So food ran out and it was several minutes before it was replenished.
Stayed 2 nights in Jun 2025

10/10 Excellent

kristie, ellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Super convenient for our stay - wish there was coffee outside the room available before 630.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

CANDICE

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant on site, friendly staff, resonable prices, good with pets
Stayed 1 night in May 2025

10/10 Excellent

Desia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!!!!!! It was clean..bed was comfy!
Stayed 1 night in Jun 2025

10/10 Excellent

Kiley or Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Vernetta

Liked: Cleanliness, property conditions & facilities
Staff was friendly and nice. I found the room to be nice and clean however tech outlets need an update. I forgot my watch charger found no port for it without an adapter in the room. Secondly throughout my three night stay the single cup coffee maker did not work! One thing I enjoy in the mornings before I leave a room is the ability to make a couple of cups of coffee. I purchased a couple of cups from the restaurant. One I saved for the next morning and microwaved. I did share it with management the first night. No replaced was brought in. Last, my room was on the ground floor so had to keep the blackout shade down. Being a single female it would have been more thoughtful to have been given a room on the second floor, there wasn’t that many guest the weekend. Felt closed because I wasn’t comfortable leaving the shad up.
Stayed 3 nights in May 2025

4/10 Poor

Marta

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells bad!!
Stayed 1 night in May 2025

8/10 Good

CAROL

Travelled with family
Liked: Cleanliness
room was clean but we did wind up with flying ants in the bathroom (lots of them) on our last night there. Bar and dining were fine - didn't take advantage of breakfast so nothing to report on that
Stayed 4 nights in May 2025

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Hotel was very clean. Staff was very nice and welcoming. Breakfast was good.
Stayed 3 nights in May 2025

8/10 Good

Antony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Diane, Cheektowaga

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in May 2025

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

SAMUIL, uncasville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Plumbing was bad , toilets were flushing poorly and we tryed other room, the same problem
Stayed 1 night in May 2025