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del Lago Resort & Casino

4.0 star property

Photo gallery for del Lago Resort & Casino

Property entrance
Property preview
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
Casino

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

View map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪7 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(83 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(17 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(139 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service – dining

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Waterloo

Located in Waterloo, del Lago Resort & Casino is within a 10-minute drive of Montezuma Winery and National Memorial Day Museum. .This casino hotel is 6.4 mi (10.4 km) from Women's Rights National Historical Park and 6.4 mi (10.4 km) from Lake Hiddenwood State Park.

What's nearby

  • del Lago Resort & Casino - 1 min walk - 0.0 km
  • Waterloo Premium Outlets - 7 min drive - 9.0 km
  • Montezuma Winery - 9 min drive - 9.0 km
  • It's A Wonderful Life Museum - 10 min drive - 12.2 km
  • Montezuma National Wildlife Refuge - 11 min drive - 11.9 km

Restaurants

  • ‪Shake Shack - ‬5 min drive
  • ‪The DraftKings Sportsbook at Del Lago - ‬6 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Circle K - ‬15 min walk
  • ‪Wendy’s - ‬11 min walk

About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a health club or karaoke. Additional amenities at this hotel include gift shops/newsstands, a hair salon, and wedding services.
Grab a bite at Bourbon & Brew, one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. Continental breakfasts are available daily from 8:00 AM to 1:00 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.0 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Reviews

del Lago Resort & Casino Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1140 out of 1589 reviews
Rating 8 - Good. 289 out of 1589 reviews
Rating 6 - Okay. 82 out of 1589 reviews
Rating 4 - Poor. 51 out of 1589 reviews
Rating 2 - Terrible. 27 out of 1589 reviews

Reviews

6/10 Okay

Candie

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a one night stay, everything was GREAT. Staff was very friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Stayed 2 nights in Jun 2025

8/10 Good

Latoya

Stayed 2 nights in Jun 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the check in desk even with difficulty's with room cards they insured we where safe and made our troubles easy on us thank you night shift employee at front desk your hard work alone did not go unnoticed! We will be back because of you!
Stayed 1 night in Jun 2025

8/10 Good

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Ann

Stayed 2 nights in Jun 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness
Very clean and nice places to eat
Stayed 4 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kipper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Jill, Brook Park

Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed several times here and have never been disappointed. Always clean and the staff are so friendly. If the casino didn’t keep as much of my money, it would be perfect! Will definitely stay here again in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff, Brewerton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time, great restaurant, fun tables and dealers.
Stayed 1 night in May 2025

8/10 Good

Lisa, Rossford

Travelled with partner
Liked: Property conditions & facilities
Good location right off of highway. We really liked the different food options on site. Close to many wineries and shopping.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and casino was very nice, went to a comedy show at the Vine during our stay. I do recommend and will book again
Stayed 1 night in Jun 2025

10/10 Excellent

nicole, wellsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

david

Liked: Amenities
Stall doors in one of the men’s bathroom would not close and lock properly. Only one cashier at the cage on Saturday.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It took 10minutes to get hot water in the shower. Very wastefull. You need more breakfast options.
Stayed 2 nights in Jun 2025

6/10 Okay

Christine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Small room with no sitting area. Bed pushed too close to wall so person sleeping on that side had no room to get out of bed to use restroom during the night. Floors not very clean, walking barefoot left feet black. Not enough towels and had to keep asking for more.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kara

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

4/10 Poor

Nate

Travelled with family
Disliked: Amenities
No pool, food court not accessible to kids
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Stayed 1 night in Jun 2025

10/10 Excellent

Godfrey

Liked: Cleanliness, amenities, property conditions & facilities
Was very nice!!
Stayed 1 night in Jun 2025