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Best Western Gateway Adirondack Inn

2.5 star property

Photo gallery for Best Western Gateway Adirondack Inn

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)
Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Free daily buffet breakfast
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
175 N Genesee St, Utica, NY, 13502
  • Place, North Utica Shopping Center
    ‪13 min walk‬
  • Place, Utica Children's Museum
    ‪16 min walk‬
  • Place, Stanley Theater
    ‪7 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Studio, Executive Room, Cooking Tops, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Kitchenette, Wi-Fi

  • Sleeps 4

Mobility Communication Access King Room with Roll In Shower

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

King Room With Tub-Mobility Accessible

  • Sleeps 2

Room With Two Double Beds-Pet Friendly

  • Sleeps 4

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About the area

Utica

With a stay at Best Western Gateway Adirondack Inn in Utica, you'll be within a 5-minute drive of National Distance Running Hall of Fame and Erie Canal. .This hotel is 0.8 mi (1.4 km) from Utica Children's Museum and 0.9 mi (1.4 km) from Adirondack Railway Utica Station.

What's nearby

  • North Utica Shopping Center - 13 min walk - 1.1 km
  • Utica Children's Museum - 16 min walk - 1.4 km
  • Utica Memorial Auditorium - 5 min drive - 4.7 km
  • Saranac Brewery - 6 min drive - 5.4 km
  • Stanley Theater - 7 min drive - 5.8 km

Getting around

  • Utica Station - 15 min walk
  • Hancock Intl. Airport (SYR) - 54 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Dunkin' - ‬6 min walk
  • ‪Utica Coffee Roasting - ‬15 min walk
  • ‪Burger King - ‬18 min walk
  • ‪O'Scugnizzo Pizzeria - ‬2 min drive

About this property

Best Western Gateway Adirondack Inn

Best Western Gateway Adirondack Inn offers 88 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 88 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional features at this hotel include a television in a common area and a vending machine.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total (up to 80 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus USD 200.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Adirondack

Best Western Gateway Adirondack

Best Western Gateway Adirondack Inn

Best Western Gateway Adirondack Inn Utica

Best Western Gateway Adirondack Utica

Best Western Gateway Adirondack Hotel Utica

Best Western Utica

Utica Best Western

Best Gateway Adirondack Utica

Best Western Gateway Adirondack Inn Hotel

Best Western Gateway Adirondack Inn Utica

Best Western Gateway Adirondack Inn Hotel Utica

Best Western Gateway Adirondack Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 224 out of 849 reviews
Rating 8 - Good. 308 out of 849 reviews
Rating 6 - Okay. 176 out of 849 reviews
Rating 4 - Poor. 76 out of 849 reviews
Rating 2 - Terrible. 65 out of 849 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Sherilyn

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean staff was nice. Only 4 star because it took some time to check in because system difficulties, and room was freezing cold and had to crank the heat just to be comfortable
Stayed 2 nights in Feb 2026

8/10 Good

Jennifer, South Berwick

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice...got a late check out! That was awesome. TV sounds was weird and the tub was filling up. Clean room and nice people to work with.
Stayed 3 nights in Feb 2026

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean. Great breakfast. Great people at the BW.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2025

10/10 Excellent

Fernando

Stayed 1 night in Jan 2026

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness
Room and staff were ok, not great,
Stayed 2 nights in Jan 2026

6/10 Okay

Jackie, accord

Stayed 1 night in Jan 2026

4/10 Poor

Paul, Corning

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
the motel lost power from about 7:30 PM untill some time tin the early AM. There was no heat or lights. It got very cold. the staff was no where to be seen. there should have at leasr offered extra blanks
Stayed 1 night in Jan 2026

6/10 Okay

Debbie

Liked: Cleanliness, amenities
The room was freezing and took quite a bit of time to warm up, we had to place a towel along the bottom of the door to help stop the draft. The beds were very loud because the frames were made of thin metal sheet material. The room was clean and the staff were nice. Overall it was an ok place to stay as it was close to everything.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gina, North Brunswick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out staff and favorite perfect for our stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2025

4/10 Poor

Justus

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was freezing cold when we got there. Seems they turn the heat off when no one is in the room. It took hours for it to warm up. The door also had an air leak at the bottom and about two feet up the side. It didn’t not shut all the way so the air draft came in and kept the room and floor cold. As a result the heater had to be blasted and it made it very dry each night. When I told the front desk they just apologized and said they were under construction and that no other rooms were available because they were fully booked. I had to use one of the extra blankets on the bed to act as a blocker for the air under and the side of the door. Lastly because the air was off it was very musty in the room and now all of my clothes, jackets and belongings smells old and dusty. I don’t normally complain about rooms but I felt this had to be addressed as it was definitely not worth the price we paid and I feel very duped into thinking this was a good place based on the rating it has. Perhaps it was just the one room but it could also have been other rooms. Just that the one I was in was terrible.
Stayed 2 nights in Dec 2025

4/10 Poor

kathy, Ridgewood

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We were over charged for our “incidentals” and took 5 phone calls from the front desk and it wasn’t resolved until morning. The clerk was new and in training but the other clerk was busy doing other things which lead to her error. The phones were not working properly. Front desk called our room but couldn’t hear us and had to call back. We received an unwelcomed wake up call in the morning. When I called the front desk, the new clerk said the phones weren’t working, it was an error and hung up on me! The hotel was clean but looks nothing like the pictures online. Breakfast was poor - th eggs sausage and potatoes were inedible.
Stayed 1 night in Dec 2025

6/10 Okay

Benjamin

Stayed 1 night in Dec 2025

10/10 Excellent

Fernando

Stayed 1 night in Dec 2025

10/10 Excellent

will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable and clean staff was friendly
Stayed 1 night in Nov 2025

2/10 Terrible

Kayla

Stayed 3 nights in Nov 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great room...Great customer service...checking in was very nice and the night attendant was very helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness
Room was very clean smelled good and staff was wonderful. Very inviting and helpful.
Stayed 1 night in Nov 2025

6/10 Okay

Steffi

Travelled with family
Liked: Staff & service
Room was pretty comfortable. We spilled something on the floor and when we wiped it up we saw that the floor was quite dirty.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yisroel

Stayed 1 night in Oct 2025

6/10 Okay

James

Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The property looks and feels a little old and run down. Everything is adequate - clean and properly stocked. It's a perfectly adequate place to stay, just not a stand-out in its category in any way.
Stayed 1 night in Oct 2025

8/10 Good

Joseph

Stayed 4 nights in Sep 2025

8/10 Good

Joyce, Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room smelled like smoke and the building was dirty and needed work
Stayed 1 night in Oct 2025