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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Point of interest
Interior
Exterior
Property amenity

Reviews

6.2 out of 10

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Place, North Medical Family Practice
    ‪2 min drive‬
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, Syracuse University
    ‪9 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

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About the area

North Syracuse

When you stay at Candlewood Suites - Syracuse Airport by IHG in North Syracuse, you'll be in the business district, within a 10-minute drive of Destiny USA and Syracuse University. .This hotel is 7.1 mi (11.4 km) from JMA Wireless Dome and 7.4 mi (12 km) from New York State Fairgrounds.

What's nearby

  • North Medical Family Practice - 2 min drive - 2.6 km
  • Destiny USA - 4 min drive - 7.2 km
  • Syracuse University - 9 min drive - 12.9 km
  • JMA Wireless Dome - 9 min drive - 13.6 km
  • New York State Fairgrounds - 11 min drive - 17.5 km

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪7 Brew Coffee - ‬10 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Dunkin' - ‬5 min walk
  • ‪APlus at Sunoco - ‬3 min drive
  • ‪Taco Bell - ‬3 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

Suburban hotel with airport shuttle service and a 24-hour fitness center
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Make yourself at home in one of the 115 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area, a picnic area, and barbecue grills.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites - Syracuse Airport by IHG.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available on request).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Reviews

Candlewood Suites - Syracuse Airport by IHG Reviews

6.2

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 267 out of 1005 reviews
Rating 8 - Good. 198 out of 1005 reviews
Rating 6 - Okay. 140 out of 1005 reviews
Rating 4 - Poor. 161 out of 1005 reviews
Rating 2 - Terrible. 239 out of 1005 reviews

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Sep 2025

8/10 Good

emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub had a large crack running down the middle. The shower curtain had cut outs.at the bottom so water could get on the floor.
Stayed 1 night in Sep 2025

8/10 Good

Antonio

Stayed 1 night in Aug 2025

2/10 Terrible

ERICA

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not work in our room area. Light shuts off in the bathroom. Even went in the shower. Dirty rug front desk not helpful. Since the phone did not work we could not get a wake up call and we're told someone would knock on our door but they did not.
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk assistance!!!
Stayed 1 night in Aug 2025

6/10 Okay

Susan

Travelled with group
The night desk person was extremely rude to us and was not helpful no ride from airport to hotel after they said they would
Stayed 1 night in Aug 2025

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin. Room smelled like cigarette smoke. Someone had wrapped a towel around the smoke detector in our room, I went to call the front desk & the phone didn’t work so went right back downstairs with a picture, they didn’t care and said it was like that in several rooms.. no sooner did I return to my room where my husband had just been walked in on by 2 other guests who were given the same room and room keys, almost immediately following our check in. Then the shuttle in the morning was okay, except they overbooked it so there wasn’t enough seats for the people they’d given the time slot for. I stay in both the candle wood suites on Fort Drum constantly and they are beautiful, what a shame this one is a dive. We won’t be back.
Stayed 1 night in Aug 2025

6/10 Okay

Carol A

Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The long term parking and shuttle ride was very convenient.
Stayed 1 night in Aug 2025

4/10 Poor

Junho

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable and heard no noises. Overall great stay.
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Travelled with family
Liked: Staff & service

No coffee pots in the room

Personally I don’t like that there is no coffee pots in the room. I don’t want to have to get dress and go downstairs to get coffee. Especially. When your on the 3 or 4 th floor having to wait for the one elevator. Put the coffee pots back !
Stayed 3 nights in Aug 2025

10/10 Excellent

Jacoquyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff I dealt with was kind, friendly, helpful and went above and beyond when I was checking in.
Stayed 1 night in Aug 2025

4/10 Poor

Kaden

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Phil

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Steen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options across the street
Stayed 1 night in Aug 2025

6/10 Okay

Christopher

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

JODIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Comfortable and very spacious
Stayed 1 night in Aug 2025

6/10 Okay

Christine

Looks to be in transition. No sign on the road to show the entrance. Exterior is being painted. Room as clean, but sparsely furnished, and needs paint. Deadbolt door lock did not work.
Stayed 1 night in Aug 2025

6/10 Okay

Judith

Travelled with family
Stayed 5 nights in Aug 2025

2/10 Terrible

Susan

Stayed 1 night in Aug 2025

4/10 Poor

Illona

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy and stuff was nice. But when we got to the room it smelled horrible, like a wet dog. Bed was clean but everything else felt and looked dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Sadrud-din ameen, UNIVERSITY PARK

Stayed 2 nights in May 2025

6/10 Okay

Patrick

Stayed 1 night in Jul 2025