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Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property

Photo gallery for Crowne Plaza Niagara Falls NY Riverside by IHG

Property amenity
Exterior
Exterior
Terrace/patio
Banquet hall

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Breakfast available
  • Housekeeping

Explore the area

View map
7001 Buffalo Avenue, Niagara Falls, NY, 14304
  • Fashion Outlets of Niagara Falls
    ‪3 min drive‬
  • Niagara Falls State Park
    ‪7 min drive‬
  • Rainbow Bridge
    ‪8 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Bedroom

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 2 Bedrooms

  • 63 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, River View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Premium Room, 1 King Bed, River View

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 2 Bedrooms

  • 47 sq m
  • Sleeps 8
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, River View

7.0 out of 10
Good
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Standard Room, 2 Queen Beds, River View

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Cambria Hotel Niagara Falls

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,457 reviews
The price is AU$226
includes taxes & fees
1 Sept - 2 Sept
Cambria Hotel Niagara Falls

About the area

Niagara Falls

Located in Niagara Falls, Crowne Plaza Niagara Falls NY Riverside by IHG is on a river, a 4-minute drive from Fashion Outlets of Niagara Falls and 6 minutes from Niagara Falls State Park. .This hotel is 4.9 mi (7.8 km) from Rainbow Bridge and 5.1 mi (8.2 km) from American Falls.

What's nearby

  • Fashion Outlets of Niagara Falls - 3 min drive - 3.3 km
  • Niagara Falls State Park - 7 min drive - 7.6 km
  • Rainbow Bridge - 8 min drive - 9.0 km
  • American Falls - 9 min drive - 9.0 km
  • Cave of the Winds - 9 min drive - 9.0 km

Getting around

  • Niagara Falls Station - 14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive

Restaurants

  • Taco Bell
  • ‪Burger King - ‬4 min drive
  • ‪Wendy's - ‬4 min drive
  • Dirty Bird Chicken N’ Waffles Llc.
  • ‪Buzzy's New York Style Pizza - ‬3 min drive

About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

Riverfront hotel with a fitness center and a 24-hour business center
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 141 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
You can enjoy a meal at Bella Vista Ristorante serving the guests of Crowne Plaza Niagara Falls NY Riverside by IHG, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Niagara Falls? This hotel has 8673 square feet (806 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Bella Vista Ristorante - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bella Vista Ristorante

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,673 square feet of conference space
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (183 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (106 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 9 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 369 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 189 out of 1003 reviews
Rating 4 - Poor. 104 out of 1003 reviews
Rating 2 - Terrible. 107 out of 1003 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool tends to get dirty quickly. Wondering if it gets cleaned daily
Stayed 2 nights in May 2025

10/10 Excellent

Ratnakar Alwala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Christian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed one night it was as expected
Stayed 1 night in Apr 2025

10/10 Excellent

Jose Luis

Liked: Staff & service, property conditions & facilities, room comfort

Close to Canada port of entry

Very nice hotel, room with Jacuzzi was excellent. Wife liked breakfast.overall would recommend
Stayed 4 nights in Apr 2025

2/10 Terrible

candilla, NEWARK

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Saldana &

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We booked for the river view and that was great but I got the feeling it is not the best area of the city
Stayed 2 nights in Apr 2025

10/10 Excellent

Jongmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for our family trip.

Nice scene from hotel room. Great facilities including a pool. Pet friendly. We loved it and will go again.
Stayed 1 night in Apr 2025

10/10 Excellent

SAMUEL

Stayed 2 nights in Apr 2025

6/10 Okay

Christie

Travelled with family
Liked: Cleanliness, staff & service

Not bad, but not great either

Staff is doing a good job trying to maintain an older property on a limited budget. Several things were broken (rain shower head, wall thermostat, refrigerator door cover) and many others were tired and in need of replacement, most notably the mattresses. Many little details added up to be a sub-par experience. It wasn't bad enough to check out halfway through our stay, but wasn't good enough that we'd recommend it, or stay there again.
Stayed 2 nights in Apr 2025

6/10 Okay

christopher

Beutiful river view - but a large un- landscaped parking lot in front of the hotel. The surrounding area has not recovered from the de- industrialization of the rust-belt. It is derelect and poor. Devoid of charm or character.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good l!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ang

Stayed 1 night in Apr 2025

10/10 Excellent

Debra, Hudson Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay on the American side of the Falls and, while this hotel isn’t in the center of the tourist area, it provided peace and quiet with a view of the river, just what we wanted. The facility is well maintained, the staff were very friendly and helpful. We ate at the onsite restaurant for dinner one night and, again, the staff was helpful and friendly. The food, especially their pizza, was very good and reasonably priced. We plan to stay here again while visiting family in the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great room, great view, great food, great service
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Travelled with family and small children
We were pleasantly surprised when walking through the front doors of this property. It felt fresh and updated, clean and well equipped. The staff was wonderful!! Would definitely go back
Stayed 1 night in Apr 2025

8/10 Good

GERALD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the river was nice and access to it too. Area location to freeways and Canada was convenient too
Stayed 4 nights in Mar 2025

10/10 Excellent

KEYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2025

10/10 Excellent

Ashutosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Nikitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and peaceful. Only 15 min from Niagara Falls.
Stayed 1 night in Apr 2025

10/10 Excellent

Jac'Quita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Easy to check in and out and great customer service. Will visit again!
Stayed 1 night in Apr 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lake view from the room. Enjoyed it.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025