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lastminute.com.au Verified Reviews
Very good!
4.2 of 5 guest rating
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Get an overview of this hotel
Suburban Mackay hotel in West Mackay with free parking

Popular property highlights

Free self parking
Free WiFi
Business centre
Laundry facilities
Smoke-free property

Located in Mackay (West Mackay), The Marco Polo is within a 5-minute drive of Caneland Central and Mackay Enertainment and Convention Centre. This hotel is 1.1 mi (1.8 km) from Jubilee Park and 1.2 mi (1.9 km) from Artspace Mackay.

Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators. Cable television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a sauna.

Take advantage of the hotel's room service (during limited hours).

Featured amenities include express check-out, dry cleaning/laundry services, and multilingual staff. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Best Western Marco Polo Mackay

46 Nebo Road, West Mackay, QLD 4740

Hotel Amenities

Hotel Amenities

  • Concierge services
  • Total number of rooms - 38
  • Number of floors - 2
  • Laundry facilities
  • Safe-deposit box at front desk
  • Multilingual staff
  • Front desk (limited hours)
  • Express check-out
  • Dry cleaning/laundry service
  • Swimming pool
  • Steam room
  • Sauna
  • Smoke-free property
  • Tours/ticket assistance
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Free self parking
  • Luggage storage
  • Pool sunloungers
  • Covered parking
  • No accessible shuttle
  • Number of accessible parking spaces 1

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English

Parking

Free self parking

Room Amenities

The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Cable/satellite TV service
  • Alarm clock
  • Fridge
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Ceiling fan
  • Desk
  • Cable TV service
  • TV size 22
  • TV size (measurement) inch
  • Bathtub or shower
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Wardrobe
  • Toothbrush and toothpaste not available
  • Change of bed sheets: Every number of days 4
  • Tile flooring in room

Where to Eat

Room service (during limited hours) is available.

Nearby Things to do

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 18

Check-in time ends at 10:00 PM

Check-out

Check-out time is 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

No rollaway/extra beds available

No lifts

Service animals are allowed

Service animals are exempt from fees/restrictions

Front desk opens daily at 7:00 AM

Front desk closes daily at 9:00 PM

Debit cards

Staffed front desk

Credit card pre-authorisation

Property is cleaned with disinfectant

Staff do not wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are not provided with hand sanitiser

Social distancing measures are not in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property does not follow sanitisation practices of any association

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Fees

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Motel
  • Best Western Marco Polo
  • The Marco Polo Hotel
  • The Marco Polo West Mackay
  • Best Western Marco Polo Mackay
  • The Marco Polo Hotel West Mackay

We should mention

Pool access available from 8:00 AM to 9:00 PM.

Only registered guests are allowed in the guestrooms.

Cashless payment methods are available for all transactions.

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