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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Dining
Property amenity
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby
Super 8 by Wyndham Liverpool/Syracuse North Airport
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 3,145 reviews
The price is AU$119
includes taxes & fees
4 Jan - 5 Jan 2026
Super 8 by Wyndham Liverpool/Syracuse North Airport

About the area

Liverpool

When you stay at Randolph House Hotel, Trademark Collection by Wyndham in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Onondaga Lake Park - 15 min walk - 1.3 km
  • Hopkins Road County Park - 16 min walk - 1.4 km
  • Lake Onondaga - 16 min walk - 1.4 km
  • Salt Museum - 20 min walk - 1.7 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.5 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Heid's Of Liverpool - ‬2 min drive

About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and airport shuttle service
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional amenities at this hotel include a fireplace in the lobby, a ballroom, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 3 miles.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours), and a train station pick-up service is also provided at no charge.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to December 31 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

6.6
Rating 10 - Excellent. 247 out of 1003 reviews
Rating 8 - Good. 225 out of 1003 reviews
Rating 6 - Okay. 199 out of 1003 reviews
Rating 4 - Poor. 165 out of 1003 reviews
Rating 2 - Terrible. 167 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Sean, Long Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So it was a joy to find a place that was clean and not price gouging for parents weekend. That said, it feels like a remodel is kinda underway but they ran out of money. From the portable AC in our room, to the no shower curtain and the WiFi being free but no signal…. But the beds were decent. The rooms were clean enough.
Stayed 2 nights in Sep 2025

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property should not be operational. We were told we would have a renovated room, and while it may have been painted, & possibly had some work done (evidenced by sheetrock dust on surfaces), it certainly was not nearly completed. Sat in the lobby several times during my 2 night stay & the continuous number of complaints coming to the front desk was almost unbelievable. The entire hotel was in poor condition & laden with all different issues (card key doesn’t work, shower leaking, no hot water, no AC available, filthy bathrooms, stained bedding & walls, no one at the front desk, etc.). The hotel was sorely understaffed & the owners should be ashamed at how they are operating it. We will not stay at this or any other Randolph House Hotel, Trademark Collection by Wyndham ever again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The bed sheet was stained, the toilet is behind the bathroom door and the air conditioner did not work, a portable one was brought in, with the hose stuck in the window. The smoke detector battery was chirping because it was dead. The overall feel of the hotel was old.
Stayed 2 nights in Sep 2025

4/10 Poor

Karel

Travelled with family
Disliked: Property conditions & facilities
No hot water in the morning. Property is run down and needs a major refresh.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Eric

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Should be shut down to upgrade first
Stayed 2 nights in Sep 2025

2/10 Terrible

Roger

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property ok front desk friendly but a month after stay still trying to get an incorrct charge refunded!!
Stayed 1 night in Aug 2025

4/10 Poor

Shannon

Stayed 1 night in Sep 2025

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly check in staff
Stayed 1 night in Sep 2025

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe n comfortable… popcorn is the best !!!
Stayed 1 night in Sep 2025

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Parking easy
Stayed 1 night in Sep 2025

2/10 Terrible

Mohammed

Charged twice and still trying to fixed. Bathtub water stuck, no room service come to fixed the bed and room
Stayed 2 nights in Sep 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Xue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All checked outstanding. Breakfast was delicious!
Stayed 2 nights in Aug 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel not even sure how this place is still operating, portable a/c that didn't keep room cool sink was clogged so was bathtub room smelled disgusting NEVER stay here
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

2/10 Terrible

Andrew

Stayed 1 night in Sep 2025

6/10 Okay

ROBERT

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was not as nice as online lead me to belive. Pictured courtyard was not for guest use. Exercise room had 1 machine and nithing else. Online picture showed a liquor bar in the lobby which did not exist. Not whatbi expected with Wyndham in the name. Disappointed but live and learn.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We're traveling with family needed a place for the night. Overall very nice for the money, still needs some updating but nothing earth shattering.
Stayed 1 night in Sep 2025

4/10 Poor

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m grateful my stay was only 1 night… the staff are very kind and helpful however here’s the laundry list of things that just didn’t measure up.. - the first room we were given had a hole, about the size of an orange, in the door adjoining the room next to ours… meaning if they opened their door they could peep in on us. The hotel had simply put the chair in front which did nothing since the hole sat above the back of the chair. we requested a new room and this one had -a damp smell -no cold water for the bathroom sink - the tub drain did not drain properly you’d shower and the water would accumulate to your ankles - the AC unit took up half the space between the bed and wall, it also leaked all over the carpet which we realized once we got back, we hadn’t even touched the unit - a few of the towels were dirty Also the listing claims the amenities include a pool and breakfast. The pool was completely drained (it’s an indoor pool) and the breakfast only provided hot meals “sometimes” which is unfortunate as breakfast included was a big factor in booking. Ultimately I was very disappointed in my experience. The hotel lobby and rooms are clean and the staff is friendly but this listing fell super short in expectation. We only stayed one night and that was enough.
Stayed 1 night in Sep 2025

4/10 Poor

Jarett

Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 1 night in Sep 2025

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely out of date. They have portable air conditioner in the rooms. The bathrooms are very small and very old. Cracks in walls and ceilings. Carpets old. The customer service was horrible. The front desk kids were very sweet but they were not knowledgeable of their position.
Stayed 6 nights in Sep 2025

8/10 Good

sheldon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Practically the only people there. Staff was helpful when you could find them. I had to walk down my wakeup call request since nobody was there to answer the phone.
Stayed 2 nights in Sep 2025

6/10 Okay

BRAD

Stayed 2 nights in Aug 2025