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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Dining
Property amenity
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Free WiFi

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

Liverpool

When you stay at Randolph House Hotel, Trademark Collection by Wyndham in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Destiny USA - 4 min drive - 5.4 km
  • NBT Bank Stadium - 4 min drive - 5.4 km
  • Armory Square - 7 min drive - 9.3 km
  • New York State Fairgrounds - 10 min drive - 11.8 km
  • St. Joseph’s Health Amphitheater at Lakeview - 10 min drive - 14.8 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Denny's - ‬2 min drive
  • ‪Tully's Good Times - ‬2 min drive
  • ‪KFC - ‬4 min walk
  • ‪Heid's of Liverpool - ‬2 min drive

About this property

Randolph House Hotel, Trademark Collection by Wyndham

Suburban hotel with free breakfast and a 24-hour business center
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include wedding services, a fireplace in the lobby, and a picnic area.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 230 out of 863 reviews
Rating 8 - Good. 261 out of 863 reviews
Rating 6 - Okay. 160 out of 863 reviews
Rating 4 - Poor. 110 out of 863 reviews
Rating 2 - Terrible. 102 out of 863 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

Staff was extremely friendly, more so than what I have experienced elsewhere. Both the evening desk and morning desk persons were so nice.
Stayed 1 night in May 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in May 2025

4/10 Poor

Taryn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got our room moved 4 times and the whole building didn’t have ac it was hot and miserable
Stayed 1 night in May 2025

2/10 Terrible

Kevin

Disliked: Cleanliness

This place needs to be shut down

Terrible service. Mold in my bathroom. No hot water. The ceiling was peeling. They had no batteries in the tv. There was no proper lighting. The carpet was most disgusting. I don’t think I’ve ever had a nightmare hotel like this in my life till now.
Stayed 2 nights in May 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Property is still under renovation which means all facilities and amenities were not available or not operating. However I would be will to stay when all operations are ready
Stayed 1 night in May 2025

2/10 Terrible

Lisa Blegen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed and we arrived at the property at 1 am. The first key card for our room didn't work. We were moved to another room. It was occupied when we opened the door and the person inside screamed. We were moved to another room. That room was also occupied, but at least that guest didn't wake up. They key card didn't work at the next two rooms. The staff took another hour to finally locate a clean, unoccupied room with a door that actually unlocked. I've never experienced such a difficult and dangerous check-in.
Stayed 2 nights in May 2025

4/10 Poor

Francesco

Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Qaimhli

Travelled with partner
Disliked: Amenities
Bathrooms are really small
Stayed 1 night in May 2025

2/10 Terrible

Sumesh

Travelled with family
Disliked: Cleanliness, room comfort

Changed 5 rooms.

I have stayed in hotels worldwide but have never had this bad experience. When we reached the hotel, the receptionist gave us the room keys. - We went to the room and opened the door, and there was already another guest in that room. - Went back to the lobby, and they gave us another room. - Second room, same thing, there are some other guests in that room. - Like that it happened 1 more time. - 4th room the bathroom was not clean at all - Finally 5th room we got in. Overall, we were sent to 3 rooms which guests were already there. Also they start they mentioned that hotels.com did not mention that you need a king bed (which I had booked) and they did not have one room available. The receptionist mentioned that they will give a full refund which I have not gotten.
Stayed 1 night in May 2025

2/10 Terrible

Marie-Dominique

I called several times prior to check in and received no answer. When I did get someone on the phone they were rude and hung up on me twice. With this kind of customer service I felt very uncomfortable staying in this hotel.
Stayed 2 nights in May 2025

6/10 Okay

Esaie

Travelled with family
Stayed 2 nights in May 2025

6/10 Okay

Nelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet would not flush, hairdryer broken, shower did not drain, furnace never stopped all night
Stayed 1 night in May 2025

10/10 Excellent

Lucille

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Christopher, Carlisle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They are working on a soft open and the staff is really working hard to make it a great experience. The property is undergoing a remodel and it’s going to be a while, but it was quiet and clean (though the furniture was dated and worn), and the room was spacious. STAFF WAS GREAT! If the higher management is working as hard on the quality of the remodel as their excellent staff are with the guests, this hotel is going to be really good when they finish. Will definitely give it another try!
Stayed 1 night in May 2025

10/10 Excellent

Christian Jay

Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Person at front desk answered several calls while people were waiting to check in.
Stayed 1 night in May 2025

10/10 Excellent

James

Stayed 1 night in May 2025

2/10 Terrible

Mario

Stayed 1 night in Apr 2025

6/10 Okay

Adalynn

Stayed 1 night in Jul 2022

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff and excellent restaurant

2/10 Terrible

Nofal

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to thruway.

10/10 Excellent

Nadene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect

4/10 Poor

Carol

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Keep driving.

Reserved here cause there was a pool. Pool was closed. Stayed 2night and room was never cleaned.
Stayed 1 night in Nov 2022