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Best Western Brockport Inn & Suites

2.5 star property

Photo gallery for Best Western Brockport Inn & Suites

Marina
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View map
4908 Lake Rd S, Brockport, NY, 14420
  • State University of New York-Brockport
    ‪3 min drive‬
  • Emily L. Knapp Museum and Library
    ‪4 min drive‬
  • Lake Ontario Winery
    ‪20 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(52 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.8 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn Brockport, NY

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$236
includes taxes & fees
28 Sept - 29 Sept
Hampton Inn Brockport, NY

About the area

Brockport

Located in Brockport, Best Western Brockport Inn & Suites is within a 5-minute drive of Emily L. Knapp Museum and Library and State University of New York-Brockport. .This hotel is 3 mi (4.8 km) from Northampton Park and 10.7 mi (17.2 km) from Lake Ontario Winery.

What's nearby

  • State University of New York-Brockport - 3 min drive - 2.5 km
  • Emily L. Knapp Museum and Library - 4 min drive - 2.5 km
  • Lake Ontario Winery - 20 min drive - 20.8 km
  • University of Rochester - 28 min drive - 37.4 km
  • Rochester Institute of Technology - 31 min drive - 38.4 km

Getting around

  • Rochester Station - 21 min drive
  • Greater Rochester Intl. Airport (ROC) - 21 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taco Bell - ‬9 min walk
  • ‪Wendy's - ‬12 min walk
  • ‪Bill Gray's - ‬13 min walk
  • ‪Burger King - ‬12 min walk

About this property

Best Western Brockport Inn & Suites

Hotel with free breakfast, near State University of New York-Brockport
Best Western Brockport Inn & Suites offers 40 air-conditioned accommodations with coffee/tea makers and hair dryers. 36-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 40 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Renovated entire property - July 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 29 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dollingers Brockport
Dollingers Inn
Dollingers Inn Brockport
Dollingers
Dollinger`s Hotel Brockport
Dollingers Inn Suites
Brockport & Suites Brockport
Best Western Brockport Inn & Suites Hotel
Best Western Brockport Inn & Suites Brockport
Best Western Brockport Inn & Suites Hotel Brockport

Best Western Brockport Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 988 reviews
Rating 8 - Good. 241 out of 988 reviews
Rating 6 - Okay. 58 out of 988 reviews
Rating 4 - Poor. 23 out of 988 reviews
Rating 2 - Terrible. 18 out of 988 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good, but not great for the money.

Place was clean and situated in a quiet location. Breakfast choices were decent. Had a problem with the toilet and plunged it ourselves. Beds were ok, but not nearly as comfortable as another popular hotel chain I use. Beds “squeaked” when you moved like there were crushed plastic water bottles underneath you. Overall good but way too expensive for what you get. Disappointed there was no pool.
Stayed 2 nights in Jun 2025

6/10 Okay

Zainabu

Disliked: Amenities
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Not returning

We arrived to an empty front desk. It really bothered me that anyone could just walk in off the street and have access to the food and hallways. It was the same at the side door, where we simply walked in as did a man who had seemed to sleep in a budget rental van outside the door. A little creepy for sure. There was a sign at the front desk indicating that we should call the phone number and someone would come help us, which we did but still no one came. After 10 minutes or so someone did appear, but the front desk worker said, after I texted her, that 'her ringer was off' and she didn't get the call. The room had a strange smell to it, and the carpet was damp. The room was clean, very basic but clean. The beds were comfortable and lots of pillows. We were too tired to report the damp rug, we probably should have. We did report it when we left but the desk person shrugged. We usually stay at the Hampton in this town and will go back there next time.
Stayed 2 nights in Jun 2025

8/10 Good

Emily

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good enough but not great

This was our third stay and, unfortunately, the bathrooms are worse each time. The towels are too thread bare which means they don't absorb moisture or dry well. Also, the shower curtain and carpet smelled very bad this time. We enjoy the size of the rooms, the comfort of the beds/pillows and the variety of breakfast foods. I used to rave about Best Western but I'm torn between the good and bad now.
Stayed 2 nights in Jun 2025

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Best Western Brockport are amazing. Their friendliness and hospitality have made our stay incredible.
Stayed 9 nights in May 2025

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled from Canada for a baseball tournament and enjoyed our stay. The hotel is very clean, breakfast is great. Carol and Morgan and the rest of the staff were amazing. Would definitely stay here again Thanks for making our stay great guys!
Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newer building with great breakfast!
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay at the Best Western Brockport. They have the best bedding and pillows! However, this time our towels were too thin and the hairdryer didn't have much power. We also had a fire alarm at 4am which was jolting and not at all pleasant.
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
I would absolutely stay there again. Staff was nice, room was excellent, clean, bathroom very clean
Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

SANDY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Professional staff.
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
9
Stayed 1 night in Apr 2025

6/10 Okay

JULIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't put people next to ice machine!!

Room was amazing the location was horrible first floor next to an ice machine and next to cafeteria which was extremely loud! Woke me up several times
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Liked: Amenities
The room was excellent. The staff was incredible, very accommodating and very helpful. Will stay there again
Stayed 1 night in May 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay.
Stayed 1 night in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and highly recommended!

It's been at least a couple of decades since I last stayed at a Best Western and this was a wonderful experience! They had the best pillows of any hotel we've stayed at. It was also very quiet which was much appreciated. The breakfast had a great variety of hot and cold foods. However, they were constantly running out of coffee cups and the yogurt machine wasn't working.
Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice my room was nice and clean.
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good with our stay - Will stay again if needing a place to stay while in Brockport to visit our grandson who is a student at SUNY Brockport
Stayed 1 night in May 2025

8/10 Good

hayat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in May 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the room was very clean, which is most important to me. I particularly appreciate that all the bedding and towels are white; much easier to verify they are clean. Staff was very friendly and check in/out were quick and easy. Decent breakfast that they rotate the hot option each day. I wouldn't hesitate to stay here again when in the area. I will say that if you are sensitive to external sounds, this might not be the best option for you. At least in our room, you could very clearly hear people walking around in the room above as well as whenever their sink or shower was running. It did not bother us, but I could see how this might be an issue for some.
Stayed 2 nights in May 2025

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Iona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great daily breakfast
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Business traveller
Liked: Property conditions & facilities
Very clean and very friendly
Stayed 1 night in Apr 2025

8/10 Good

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025