H Luxury Residence Apartments - Holiday Paradise

4.0 star property

Photo gallery for H Luxury Residence Apartments - Holiday Paradise

Balcony view
75-inch flat-screen TV with digital channels, TV, Netflix
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Beach/ocean view
Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View | Living room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Parking included
  • Air conditioning

Explore the area

View map
3113 Surfers Paradise Boulevard, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪26 min drive‬

Room options

Luxury Apartment, 1 Bedroom, Kitchenette, River View

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, Pool View

  • 125 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, City View

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Pool View

8.0 out of 10
Very good
(1 review)
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchen, City View

  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Senior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 3 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchen, Ocean View

  • 190 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Penthouse, 4 Bedrooms, Kitchenette, Ocean View

  • 180 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Double Beds, 1 Twin Bed and 1 Double Sofa Bed

Senior Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2.5 Bedrooms, 2 Bathrooms, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, Kitchenette, Ocean View

  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchenette, Sea Facing

10.0 out of 10
Exceptional
(1 review)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Kitchen, Sea Facing

10.0 out of 10
Exceptional
(1 review)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Soul Panoramic Apartment, 2 Bedrooms, Kitchen, Beachfront

9.4 out of 10
Exceptional
(3 reviews)
  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Panoramic Apartment, 2 Bedrooms, Kitchenette, River View

  • 105 sq m
  • 2 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Premier Apartment, 2 Bedrooms, Balcony, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Soul Premier Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Panoramic Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, Kitchen, City View

8.0 out of 10
Very good
(1 review)
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Ocean View

8.0 out of 10
Very good
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Balcony, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, Kitchenette, Sea Facing

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Soul Luxury Apartment, 2 Bedrooms, Kitchen, Oceanfront

  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Partial Ocean View

  • 110 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Family Apartment, 2 Bedrooms, Kitchen, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2.5 Bedrooms, Kitchen, Ocean View

  • 100 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Luxury Apartment, 2 Bedrooms, Kitchenette, Beach View

  • 100 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 75 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Soul Superior Apartment, 2 Bedrooms, Kitchen, Oceanfront

  • 135 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Superior Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Business Apartment, 2 Bedrooms, 2 Bathrooms, City View

  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, 2 Bathrooms, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Twin Bed, 1 Double Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 115 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Sea View

8.0 out of 10
Very good
(1 review)
  • 120 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 2 Bedrooms, 2 Bathrooms, Beach View

9.0 out of 10
Wonderful
(2 reviews)
  • 120 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Panoramic Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

  • 135 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

Superior Penthouse, 3 Bedrooms, Kitchen, Ocean View

  • 170 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Sea View

  • 95 sq m
  • 2 bedrooms
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Deluxe Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • 105 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Premier Apartment, 3 Bedrooms, Kitchen, Ocean View

  • 130 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Double Bed, 3 Twin Beds and 1 Double Sofa Bed

Soul Premium Apartment, 3 Bedrooms, Kitchen, Oceanfront

  • 165 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

Superior Apartment, 2 Bedrooms, Kitchen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Elite Apartment, 2 Bedrooms, Kitchenette, Partial Ocean View

  • 115 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

About the area

Gold Coast

With a stay at H Luxury Residence Apartments - Holiday Paradise in Gold Coast (Surfers Paradise), you'll be steps from Cavill Avenue and Slingshot. .This hotel is 0.3 mi (0.5 km) from Surfers Paradise Beach and 2.3 mi (3.6 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 9 min walk - 0.8 km

Getting around

  • Cypress Avenue Station - 7 min walk
  • Varsity Lakes Station - 21 min drive
  • Coolangatta Airport (OOL) - 39 min drive

Restaurants

  • ‪Ramen Danbo - ‬1 min walk
  • ‪Stairwell Coffee - ‬2 min walk
  • ‪Hilton Executive Lounge - ‬2 min walk
  • ‪Tune-Up - ‬2 min walk
  • ‪Korean Kitchen - ‬1 min walk

About this property

H Luxury Residence Apartments - Holiday Paradise

Hotel with free parking, steps from Cavill Avenue
H Luxury Residence Apartments - Holiday Paradise offers 35 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and espresso makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations include desks and dining tables. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 75-inch flat-screen televisions come with premium digital channels and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 35 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 75-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include tour/ticket assistance, a picnic area, and barbecue grills.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
H Luxury Residence Apartments - Holiday Paradise has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Indoor pool
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • Area rugs in room
  • No lift
  • Thin carpet in room
  • Tile flooring in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 75-inch flat-screen TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Shop 51, Centre Arcade, 16 Orchid Ave, Surfers Paradise, QLD 4217 (which is next door to Hilton Hotel Parking entrance, on the 1st floor of Centre Arcade).]
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Shop 51, Centre Arcade, 16 Orchid Avenue]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 29.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300 per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on unit size
  • Rollaway bed fee: AUD 29.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

H Residence Apartments Holiday Paradise Apartment
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise
H Residence Apartments- Holiday Paradise Surfers Paradise
H Residence Apartments Holiday Paradise Apartment
Apartment H Residence Apartments- Holiday Paradise
H Apartments Holiday Paradise
H Apartments Holiday Paradise
H Residence Apartments Holiday Paradise
H Luxury Residence Apartments Holiday Paradise
H Luxury Residence Apartments - Holiday Paradise Hotel

H Luxury Residence Apartments - Holiday Paradise Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 143 out of 329 reviews
Rating 8 - Good. 91 out of 329 reviews
Rating 6 - Okay. 39 out of 329 reviews
Rating 4 - Poor. 29 out of 329 reviews
Rating 2 - Terrible. 27 out of 329 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Damien

Travelled with family
Liked: Cleanliness, amenities
Although the H residence is within the Hilton it’s managed separately, which checking in/out wasn’t very convenient finding parking
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Stayed 2 nights in Jul 2025

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in centre of Surfers Paradise! Amazing views!
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Average at best

The room was a 2 1/2 bed apartment. It was spacious with a great view and location. Beds were comfy and clean The problem was the room had a stale smell and the place was grubby, hairs and bits on the sofa, marks on the wall, the bath was full of mold and didnt look lime it had been cleaned. We could have got much better for the money we paid. Over all disappointed.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

H Luxury Residence Apartments – a fantastic spot

We stayed at the H Luxury Residence Apartments – a fantastic spot right in the heart of Surfers Paradise. Being part of the Hilton Residences, we had access to the pools and gym, which was great. However, be aware that Hilton staff aren’t particularly friendly or helpful if you’re not a Hilton guest – we found them quite rude when we had questions. The Panorama Apartment itself was wonderful, with beautiful views and everything you’d need for a week-long stay. Netflix was a great bonus for the kids when they needed some downtime. Wifi was not always available. The only downside was the second bedroom, which had both a double and a single bed – the room was small, hence the door couldn’t close properly. It might be better if the layout of the beds was rethought. Despite that, we’d definitely stay again – hopefully at a slightly more affordable rate next time, as it was on the pricier side.
Stayed 9 nights in Jul 2025

6/10 Okay

Elisha

Travelled with family
Great location and awesome layout for a family of 5. Our only negative was the smell of the property. We had to leave the windows open and spray deodorant to try and eliminate the smell.
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Travelled with family
Liked: Room comfort

Trip to Surfers with the Family

Excellent location, facilities just ok for Hilton Standards although couldnt use the luggage cart which we very annoying.
Stayed 3 nights in Jul 2025

6/10 Okay

Michelle

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Room was not clean unfortunately a nicecroom but cutlery and glasses quite dirty and toliet in ensuite had a number 2 in it and was clearly not cleaned yuk actually carpet in main bedroom stained socks under bed and class on balcony was really dirty sorry feeling disappointed
Stayed 6 nights in Jul 2025

4/10 Poor

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose between several rooms in this hotel, decided to pay an extra $800 to have the ocean view room. Only to arrive and be given the river view room. We contacted the reservation team and they didn’t bother to get back to us. Room was run down, glasses were filthy, and mostly chipped rims. No bowls. Would never stay here again, and this was actually put 4th time staying here.
Stayed 5 nights in Jul 2025

8/10 Good

Nardie

Liked: Cleanliness, property conditions & facilities
Place was nice enough. We booked for 6 guests and only received 5 towels. The sofa bed in the living space didn’t have adequate linen or any pillows for it and wasn’t very comfortable to sleep on. Spacious and good views and location. No tea or coffee condiments.
Stayed 2 nights in Jul 2025

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy staying at the Hilton residences.
Stayed 1 night in Jul 2025

6/10 Okay

Tamara

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Luxery by view only NOT by apartment standards

The location and the view were luxury. But despite the names the apartment certainly was NOT luxery. Common areas stains all over the carpet, old mismatched lounge, mismatched and incomplete crockery/cutlery. Missing basic things like toilet paper, bin bags, dishwashing liquid, conditioner. Check in/out office dirty dingy space that has only stairs to reach it. Disabled people can't check in. Cramped bedrooms, could hardly walk between the two beds, only really space for one bed per room. Location and view were great though. Team stop about 100m away. Woolies and Coles both only half a block away.
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

johanne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The check-in location is not great, unlike the Hilton. The person who welcomed us was not very friendly. The explanation was brief, not a smile, no attempt at a more precise explanation. For the apartment, we had to leave the French window on the dining side open because otherwise it made an infernal noise. It was impossible to sleep, so it is cold inside the apartment at the moment and the place is very poorly soundproofed from the outside.
Stayed 1 night in Jun 2025

8/10 Good

Stefany

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location! Walkable to tons of dining options and the beach is right there! I was hoping it was more of an ocean view but it’s obstructed by a huge building in front. The kitchenette is small but has everything you need! Beds are super comfortable! Pillows not so much. It’s also super loud when it’s windy and not really ideal to be on the balcony when the weather isn’t great. The master bedroom balcony door is locked and unable to open yet the balcony door in the spare room where our kids slept, was able to open. We did not like that. Overall good location and would stay again!
Stayed 2 nights in May 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment has excellent views facing Cavill Ave and towards Broadbeach with good sea view too. Having to pick up keys prior to entering was easy as the office is right next door to the Hilton. Car parking was good, a little bit to work out but easy once figured out. For an apartment in this calibre, it does need some attention to maintenance and the beds are very cheap models as very firm and can feel the springs. Surprising that not many cooking utensils, pots and pans for cooking. But had lots of plates and cups. Apart from a few coffee capsules, there was no other coffee or tea. Not even salt and pepper. Sometimes the lifts took awhile but is a big hotel so expect this. Overall we felt this apartment was good value, great views and great walking distance to grocery store, Cavill mall, tram and of course the beach. So many cool and different restaurants all around the hotel. Enjoyed our stay!!
Stayed 9 nights in Apr 2025

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a separate owned property within the same hotel as the Hilton. So you don’t have any association with the Hilton staff, no room service or cleaning or anything, this made parking a bit confusing because you have to park across the street in the parkade then walk to the office outside the hotel and pick up your key card which gives you access to the underground parking. The underground parking acccess is crucial because there is basically nowhere else to park. The check in process was easy you get your key from a lock box. The apartment had really nice views from the bedroom with the panorama window, less nice view from balcony because you’re blocked by another hotel. You might get scared of heights and feel a bit woozy the first night you stay there because we were on the 43rd floor and could feel the building moving just a little bit which throws you off. Had laundry in the apartment which was really great. Kitchen had your basics. It’s more like staying in an air bnb because you have to take out the trash when you leave and things like that. Location was really close to the beach so that was nice, right in the busy area so lots of shopping and lots of people so had a busy vibe on the street which you have to be in the mood for. Fun night life.
Stayed 3 nights in Apr 2025

6/10 Okay

Ionne

Liked: Amenities
Disliked: Cleanliness
We had a nice stay when we checked in last year, hence coming back again, however this time we noticed, floor in toilets were sticky, blankets were smelly and stained, clearly not cleaned. Overall, just not happy with the cleanliness of the room.
Stayed 3 nights in Apr 2025

2/10 Terrible

Krunalkumar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. No one is there to listen. Property was old and untidy. It was stincky. Staff was rude and unhelpful. Never recommend.
Stayed 1 night in Apr 2025

2/10 Terrible

Robert Y

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance to Hilton and the location to the main street was great but it stops there. The apartment was not clean it had rubbish from prior tenants. It had a persistent damp smell even if you air the apartment for the day. The dishwasher was leaking on to the tiles and then onto the carpet. There were stains on the blankets and the walls. The apartment was really runned down and looked more like schoolies had trashed the apartment. The over 700 photos on the website definitely does not reflect what was in the room. It was very disappointing to arrive as a family and endure and experience this as a holiday. We also found that the non-refund policy is unfair as this the photos and the room we got was a complete misrepresntation in all forms of law. We will never return to Hilton surfers paradise. Shame on them for dressing mutton as a lamb!!!
Stayed 5 nights in Apr 2025

4/10 Poor

Lina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dusty! . The walls were all thick dust and we had to clean the walls from some dust . The blinds were full of dust as well and carpets as well. Washing machine has mould inside and couldn’t be cleaned to use.
Stayed 7 nights in Apr 2025

10/10 Excellent

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Clean and comfy. Easy access, great location, amazing views from large balcony
Stayed 3 nights in Apr 2025

10/10 Excellent

Dyana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, friendly staff, great deal
Stayed 5 nights in Apr 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Amenities, property conditions & facilities
Great clean apartment for my family to stay in. Loved the extra touches like large bottles of body wash and washing powder. Highly recommend!
Stayed 1 night in Apr 2025