Family accommodation in Earl's Court

Clean room but bathrooms are dated. The food and drinks are good but a service charge was added even for a table of 2. I would have left a

This hotel was fairly close to the Rarl’s Court train station. It was about a 6 mins walk. So location itself wasn’t too bad, but beware of the walk if you’ve got heavy luggage’s. The front desk person wasn’t the friendliest. I had arrived at the hotel at around noon, and since check in wasn’t until 3pm, we were offered an early check in for around $14 extra. We agreed to it so we have a place to freshen up and put all our luggages. Needless to say, our room was very tiny. The standup shower was so tiny I felt claustrophobic taking a shower. The only reason why I’m bringing up the room size is because I booked two identical rooms, one for me And one for my Sister who checked in the day after me. When she checked in to her room, her room was significantly larger than mine. I paid the same amount for both Rooms therefore o should get the same room size. That was not the case at all. Also, on my first night, I accidentally spilled something on my bed and the next day kindly asked the front desk person ( which was the same guy from when I checked in) if he could send housekeeping to change the sheets. When I got back to my room, the bed was fixed, but the sheets were still dirty and not changed. I asked the housekeeper why it wasn’t taken cared of and they said they weren’t aware and weren’t told about the issue. I do not recommend this place as they are not attentive to their guests and requests. Poor customer service.

Great

Wonderfully situated for both Theatre and Tube access, a few minutes from Covent Garden and plenty of places to eat, although the hotel also has its own restaurant and bars.9999 The room was clean , but smaller than expected for a Superior Twin. The bathroom was adequate with large shower, but adjusting shower height was a little bit of a problem for a shorter person. Customer service was excellent and they dealt quickly with a problem with the bathroom. Breakfast was more than adequate adequate, it offered a large range of both Continental and English choices, I ate from both. The staff were very professional and there were plenty around if you needed anything. The only negative was the lift service, it was very slow and on more than one occasion there were more than one lift out of operation. Not a problem depending which floor you occupied. I have stayed here previously and would definitely repeat my stay.

We enjoyed our stay. Breakfast very good. Staff helpful

The location is extremely convenient. Chinatown is just 3 minutes walking. Metro station is 3 minutes walking. Room size is just right. As there is no windows, it is very quiet and good for sleeping. I am sure to stay here again in my next trip.