Boutique hotels South Kensington

We stayed 5 nights. There were many good qualities of this hotel but it certainly did not live up to our expectations of a five star hotel. Most significantly, the thermostat in our room did not actually control the temperature in the room. We spent five hot days and nights. We called several times to have this addressed and were given thinner blankets, but they did not seem able to fix it, nor did they offer any acknowledgment that it was an unacceptable situation. Fortunately, two of the windows cracked open, so that helped relieve the heat, but it could not keep the room cool. As well, the coffee machine in the room did not work, and after having it replaced, it still did not work, and finally did so on the third time. Strangely, there was a TV in the shower, but it didn’t work either! The staff was generally not very friendly, and the front desk was often unattended. Communication with the staff did not improve the experience. Again, not what you expect from a five star hotel. Here is what was good about the Hotel: The beds were comfortable. It was well decorated and our room was spacious. We had paid for an upgrade. There was room for our luggage and drawers to unpack into. There was a bathtub. There were complimentary snacks and drinks in the room. This is an extremely well located hotel if you want to be in a thriving residential neighborhood and close to the metro. We did not eat in the hotel so I cannot speak to their food. Sadly, I would not return.

Quiet and convenient.

Overall a great hotel for travellers

The staff were welcoming when we arrived and allowed is to leave our cases before checking time. The room was clean and had complimentary water and biscuits on arrival. We received free drinks voucher to use in the bar as we booked direct. The breakfast had a good selection of cooked and continental and also a fresh omelette making station which was delicious. Close to underground and bus routes. Would definitely stay again

The room was very clean, and the staff helpful. It was good to have water and snack cookies provided, and one staff member was very good about storing an item in the bar fridge for me. The elevator was very small and felt a bit tenuous at times. The room was large, though, and the bathroom too. The staff seemed to be worked a lot, perhaps working at the hotel across the street as well?

Great value mid-tier hotel in Kensington area of central London. Had a clean, spacious room; bit of road noise but to be expected in London. Really helpful front of house staff and good value buffet breakfast. Convenient for Hyde Park, the museums, and Knightsbridge (Harrods). Underground station a few minutes walk away too. Would stay again if looking for this part of the city.