Capti by Fraser in Brisbane has a lot going for it — the location is excellent, and both the interior and exterior design are modern, calming, and beautifully done.
Unfortunately, the housekeeping was a major letdown. When I first arrived, the room looked off, and I later realised it hadn’t been properly cleaned — the sheets may not have been changed. I left the "please clean" light on the next day while I was out, but the room still wasn’t serviced. It wasn’t until the third day, after speaking with reception, that a proper clean was done. Even then, the standard was just okay.
Some towels had faint stains, including what looked like blood spots. I also noticed staff members responsible for laundry more focused on their phones than their work — which, while a small detail, reflected a broader lack of care.
More concerning is that poor cleaning means potential maintenance issues might go unnoticed. If cleaners aren’t doing their jobs properly, they’re likely not reporting signs of damage or disrepair — which could cause long-term issues for the property.
This hotel has great potential thanks to its design and location, but the lack of attention from housekeeping really affects the overall experience. I hope they address it soon.