2/10 Terrible
Peter
Business traveller
6 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
After I booked at this place got a written notice that the premises were impacted by a noise problem. The problem and its cause were described. Missing from this notice about the notice was that it was 24/7 and that it was very, very loud. Large pipes were being dropped on concrete and there was near constant jack hammering. I measured the sound level at the entrance to the balcony, it was 72 dB , putting it in the range of very loud music.
The owner of the site had 'compensated' for this by providing ear plugs, to supposedly help peoples sleep at night.
Under Australian consumer law a good or service must be fit for service.
This room and this place was not fit for purpose and the owner knew that when they took my booking.
I left there the same day that I arrived. I did not stay any nights there.
I am asking for a full refund.
How can the owners of Abbey on Roma Street improve their offering of accommodation? By being fully, frankly and brutally honest about the very high noise levels on their website.
Consumer of goods and services have a right to be fully informed before they make choices
Peter
Stayed 4 nights in Sep 2025