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Check in was fine, however the place looked tired and dirty. Elevator floor filthy!
Bathroom dirty, One wash cloth, bath, hand towel for two people. There were not any tissues in the tissue box. I will say the bed was very comfortable. Place needs a good overall cleaning and more attention paid to details.
Stay if you want creepy crawly friends in your bed
I’m not sure where to start. But first off, we booked the room based off the amenities only to find out once we get there that the free breakfast is not available due to renovations. This was not advertised anywhere on the website. Or the booking apps. It was also not mentioned when we personally called the hotel. However we discovered later that night staff sitting and eating in the breakfast area. Then the following morning we inquired about using the “gym” only to be told the machines are all broken. When we checked in we were told check out time was 9 am then to be told it was 11am. And to top it off, as we were getting read the morning of check out we discovered bedbugs in the bathroom. When we talked to the front desk downstairs it was made apparent this wasn’t the first complaint they’ve had. We used the stairwells to exit the building and found a bottle of Hot Shot Bed Bug and egg killer. So I think it goes without saying this place is a disgusting and I would stay away 1000 times over.
Hotels.com should NOT offer this hotel as an optio
We are regular users of Hotels.com and now realize that there is NO vetting of properties. This hotel, which we booked non-fundable since all of the other area hotels were booked, was disgusting. It is filthy beginning with the lobby. It smells dirty and gross. It was shocking and is the very worst hotel we ever stayed in, which includes last minute airport hotels when flights are cancelled. If you must stay in Youngstown, plan ahead and DO NOT STAY HERE.
I would never recommend this place! filthy, live bugs in drawers, overwhelming mold smell. Walked in ...walked out still charged for the room!!! hotel.com will you even back up this refund!!
Was made to pay a 50 dollar cash deposit that was not known to me when booking . Was made to wait until my room was throughly checked before I was giving my deposit back . Was made to pay cash so I had to use their atm.
It was late, we were tired and this location was close. Check in was no problem, went quick. The room we were given had a few issues so we notified the young man at the front desk and he set us up with another room. This room was much better. Don’t always sleep well in hotels, usually the bed is the culprit, but slept well that night. Felt rested when I got up. All and all it was a good stay.
It was horrible. We were givin the wrong room upon arrival, I booked a king we got a double. They kindly moved us to a handicapped room, as I was traveling with a man in a wheelchair. The hand sink had no running water, one of the bedframes was broken, so the head of the bed was almost on the floor. There was food behind the night stand. I notified the manager, we were too tired to move rooms again. He said he would have it fixed in the morning. The maintenance man came and said that he couldn’t fix it and would tell the front desk. We checked out the morning of 6/20. The manager said that I needed to contact you for a refund.
Horrible hotel. It was like entering the projects. It’s apparent that it’s a transient/homeless hotel. Everything was run down or broken. The people in the pothole-ridden parking lot and hotel hallways used bad language and were intimidating. I would avoid this hotel like the plague.
Ok first of all I stayed there for 4 days the price got me but when I got there I realized it was a bad decision the rooms weren’t worth the money there was women selling sex downstairs there was a roach in the bathroom on Monday the fire alarm went off for 3 hours I couldn’t sleep I asked for a late check out and they wanted to charge me more money I didn’t think it was worth it…the phones in the room don’t work and overall it was a cheap ran down hotel I usually don’t review places but I felt I needed to warn people if you are picky and like good hotels this isn’t the place for you
The hotel was filthy. I didn’t feel safe. it smelled like weed. There were stains all over the beds. Nothing looked or felt clean. The tvs and Wi-Fi didn’t work.