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Courtyard by Marriott Winston-Salem Hanes Mall

3.0 star property

Photo gallery for Courtyard by Marriott Winston-Salem Hanes Mall

Property amenity
Reception
Lobby
Exterior
Seasonal outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
1600 Westbrook Plaza Drive, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪9 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(29 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Comfort Suites Hanes Mall

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1016)
The price is AU$168
for 1 room
includes taxes & fees
25 Aug - 26 Aug
Comfort Suites Hanes Mall

About the area

Winston-Salem

When you stay at Courtyard by Marriott Winston-Salem Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Hanes Mall and Wake Forest University. .This hotel is 1.4 mi (2.2 km) from Wilkes Regional and 1.6 mi (2.5 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 9 min walk - 0.8 km
  • Novant Health Forsyth Medical Center - 2 min drive - 2.4 km
  • Wake Forest University Baptist Medical Center - 6 min drive - 6.4 km
  • Benton Convention Center - 8 min drive - 8.8 km
  • Wake Forest University - 12 min drive - 13.4 km

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Texas Roadhouse - ‬13 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Olive Garden - ‬11 min walk

About this property

Courtyard by Marriott Winston-Salem Hanes Mall

Hotel with free parking, near Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall offers 122 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 122 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a banquet hall.
Satisfy your appetite with American cuisine at The Bistro, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available daily from 6 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Winston-Salem? This hotel has 1603 square feet (149 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 9:30 AM.
The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 9:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Bistro

Things to do

  • Gym
  • Seasonal outdoor pool
  • Water skiing

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,603 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Marriott Hanes
Courtyard Marriott Hanes Hotel
Courtyard Marriott Hanes Hotel Winston-Salem Mall
Courtyard Marriott Winston-Salem Hanes Mall
Courtyard Marriott Winston-Salem Hanes Mall Hotel
Courtyard Marriott Hanes Mall Hotel
Courtyard Marriott Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall Hotel
Courtyard by Marriott Winston-Salem Hanes Mall Winston-Salem

Courtyard by Marriott Winston-Salem Hanes Mall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 352 out of 684 reviews
Rating 8 - Good. 192 out of 684 reviews
Rating 6 - Okay. 74 out of 684 reviews
Rating 4 - Poor. 44 out of 684 reviews
Rating 2 - Terrible. 22 out of 684 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Andersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite and staff was frendly
Stayed 1 night in May 2025

10/10 Excellent

Toly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Services & Cleanliness All Around

Upon arrival, I was immediately impressed by the professionalism and courtesy of the hotel staff. They greeted me warmly, provided clear and helpful information, and demonstrated a genuine commitment to guest satisfaction. Their polished demeanor and attentive service created a welcoming atmosphere. The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards. Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom. Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Stayed 5 nights in May 2025

10/10 Excellent

Thurman, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe property. Friendly staff
Stayed 1 night in Apr 2025

4/10 Poor

Claribel

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jeff

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

4/10 Poor

Erica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Smelly and didnt feel safe !

I spent seven nights here and didn't enjoy any of it. Not only did I not feel safe as a solo female traveler, but the hotel itself is dingy and musty. They try to cover up all the moldy smells with air fresheners, which makes it even worse. I was so disappointed in the hotel that I wanted to change halfway through but couldn't find availability. I never wanted to be in the lobby or common space due to the smelliness of the area. Nothing was fresh or clean smelling.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tremaine

Stayed 1 night in Apr 2025

10/10 Excellent

Allatesha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff were welcoming
Stayed 1 night in Apr 2025

8/10 Good

Nathan, Winston-Salem

Stayed 1 night in Mar 2025

10/10 Excellent

Steeve

Stayed 1 night in Mar 2025

6/10 Okay

George Emmett

Stayed 2 nights in Dec 2024

10/10 Excellent

Rasheed

Great
Stayed 1 night in Apr 2025

8/10 Good

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not have access to WIFI during my entire visit.
Stayed 2 nights in Mar 2025

10/10 Excellent

Altareit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

W-S CM Review

The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!
Stayed 1 night in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was pleasant and helpful. Room was clean and comfortable. Free breakfast was better than most places I’ve stayed. I would recommend this hotel for anyone needing to stay in Winston Salem.
Stayed 1 night in Mar 2025

6/10 Okay

Marlo

Liked: Staff & service
I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ayana

Stayed 1 night in Feb 2025

10/10 Excellent

Syed Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty satisfied.
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
The TV was off most of the evening. Next morning no TV again. When I told the person at the front desk that we did not have a hairdryer, he sent a person to the room to “show “ me where it was. Surprise No hairdryer. I felt he was disrespectful to doubt what I told him.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I got in about 12:30 in the morning after a long flight and the front desk lady had the front door locked with no way to reach her. After enough knocking she finally came with an attitude like i was doing something wrong I had a reservation paid for already and did not appreciate that introduction. Then she followed up with some more very rude abrupt service i told her i didnt appreciate her service and she tried to explain by saying she got robbed the other night is which i continued to say if that was your problem for letting me in then maybe you should find another job instead of treating everybody criminal and locking the doors during business hours.
Stayed 2 nights in Dec 2024